Spyware removal and DSL dial-up failure

[bri]

My client's machine had 20+ varients of Adware which I
was able to remove via Norton AntiVirus. Needless to say
most of it was removed manually.
I was able to get the system to working order and
installed sp2.
Upon reboot the system showed 'Error: Opening port' Error
769: the specified defined ISP not reachable...
I tried deleating and adding the network connection,
uninstalled sp2(which may or may not be the issue) and am
at a loss as to the next step.
I tried earlier recommendations for defining the Firewall
in Windows http://support.microsoft.com/kb/842242 but was
unsuccessful.
Please advise.
Bri

[anon]

Computer Viruses: Description, Prevention, and Recovery
http://support.microsoft.com/default.aspx?scid=KB;en-us;129972

Norton antivirus removed 20+ virues, not adware, right?

"bri" wrote:

> My client's machine had 20+ varients of Adware which I
> was able to remove via Norton AntiVirus. Needless to say
> most of it was removed manually.
> I was able to get the system to working order and
> installed sp2.
> Upon reboot the system showed 'Error: Opening port' Error
> 769: the specified defined ISP not reachable...
> I tried deleating and adding the network connection,
> uninstalled sp2(which may or may not be the issue) and am
> at a loss as to the next step.
> I tried earlier recommendations for defining the Firewall
> in Windows http://support.microsoft.com/kb/842242 but was
> unsuccessful.
> Please advise.
> Bri
>

I think if I every found a computer with that much
malware, I would just reformat.

Maybe not what you wanted to hear but I would be worried
that I'd never be sure it was 100% right after all that.

[Bri]

Thanks found my solution. It was related to sp2

http://support.microsoft.com/default.aspx?scid=kb;en-
us;316395


>-----Original Message-----
>Computer Viruses: Description, Prevention, and Recovery
>http://support.microsoft.com/default.aspx?scid=KB;en-
us;129972
>
>Norton antivirus removed 20+ virues, not adware, right?
>
>"bri" wrote:
>
>> My client's machine had 20+ varients of Adware which I
>> was able to remove via Norton AntiVirus. Needless to
say
>> most of it was removed manually.
>> I was able to get the system to working order and
>> installed sp2.
>> Upon reboot the system showed 'Error: Opening port'
Error
>> 769: the specified defined ISP not reachable...
>> I tried deleating and adding the network connection,
>> uninstalled sp2(which may or may not be the issue) and
am
>> at a loss as to the next step.
>> I tried earlier recommendations for defining the
Firewall
>> in Windows http://support.microsoft.com/kb/842242 but
was
>> unsuccessful.
>> Please advise.
>> Bri
>>
>.
>

[SkiFastBadly]

"bri" > wrote in message
...
> My client's machine had 20+ varients of Adware which I
> was able to remove via Norton AntiVirus. Needless to say
> most of it was removed manually.
> I was able to get the system to working order and
> installed sp2.
> Upon reboot the system showed 'Error: Opening port' Error
> 769: the specified defined ISP not reachable...
> I tried deleating and adding the network connection,
> uninstalled sp2(which may or may not be the issue) and am
> at a loss as to the next step.
> I tried earlier recommendations for defining the Firewall
> in Windows http://support.microsoft.com/kb/842242 but was
> unsuccessful.
> Please advise.
> Bri

Your client? You are asking us for advice that will allow you to charge
someone?
Hmmmm

[jch]

> wrote in message
...
>I think if I every found a computer with that much
> malware, I would just reformat.
>
> Maybe not what you wanted to hear but I would be worried
> that I'd never be sure it was 100% right after all that.

I've had two clients recently who had over 2500 files affected by
spyware/malware (one 2509 and the other over 3000). 20+ variants is nothing
compared to these two PCs. Both had also been infected with viruses which
were removed as well. In neither case did I have to reformat and reinstall.

[Nick Goetz]

> wrote in news:1d3801c4bec8
:

> I think if I every found a computer with that much
> malware, I would just reformat.
>
> Maybe not what you wanted to hear but I would be worried
> that I'd never be sure it was 100% right after all that.
>

20+ is nothing. On average, I usually find between 20 and 70 on
customer computers that are "carefull" and experiencing no problems
(service call was for another reason). Worst cases had 1000+ spyware
plus viruses. So far, no re-install necessary.

Nick Goetz