my msn does not work

[russ]

please can somebody help me, my windows messenget works
fine but i have downloaded men v6 this will not work it
says maybe a problem with server or internet connection
wohat can i do my internet is working fine and so is
windows messenger, i have run msn before(lower version)!i
have also uninstaalled it and reinstalled it but nothing
happens its just the same again!please can somebody help
me,thankyou

[Jonathan Kay [MVP]]

Greetings Russ,

Here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"russ" > wrote in message ...
> please can somebody help me, my windows messenget works
> fine but i have downloaded men v6 this will not work it
> says maybe a problem with server or internet connection
> wohat can i do my internet is working fine and so is
> windows messenger, i have run msn before(lower version)!i
> have also uninstaalled it and reinstalled it but nothing
> happens its just the same again!please can somebody help
> me,thankyou

[E.K.]

might want to look at this:
and see if that helps ~_^

Windows Messenger Does Not Start: 325717
http://support.microsoft.com/default.aspx?scid=kb;en-
us;325717

btw: if you need to open event viewer: go to
-- Start >> Run >> eventvwr

I hope this helps you ~_^

~ek

>-----Original Message-----
>please can somebody help me, my windows messenget works
>fine but i have downloaded men v6 this will not work it
>says maybe a problem with server or internet connection
>wohat can i do my internet is working fine and so is
>windows messenger, i have run msn before(lower version)!
i
>have also uninstaalled it and reinstalled it but nothing
>happens its just the same again!please can somebody help
>me,thankyou
>.
>