Issue with remote assistance

[den]

You must both be using 6.0 for Remote assistance to work.
If this is not the case, go to Control Panel/Admin
tools/Services and make sure it is not disabled.

>-----Original Message-----
>Hi,
>
>I have an issue with using remote assistance with MSN
>Messenger v6.0. When another person initiates a request
>for remote assistance, I get the following message:
>
>"The invitation from <user> to start Remote Assistance
was
>declined. The program is disabled or is not installed on
>your computer."
>
>I've tried uninstalling/re-installing Windows Messenger
>v4.7 but to no avail. I was having problems with
>messenger crashing and thus went through a series of
>install/uninstall of both Windows Messenger and MSN
>Messenger. I do not want to resort to reinstalling the
>operating system to fix this. Any assistance on
resolving
>this issue would greatly be appreciated.
>
>Thanks in advance,
>
>Brian
>
>.
>

[Artgal]

Den,

I have a similar issue also. When you say "..make sure it is not disabled"
are you referring to Messenger or Remote Access Connection Manager ..or
something else? My Messenger service was disabled to stop the popups but I
was having the same problem even before I disabled it.

Thanks,
Barb


"den" > wrote in message
...
> You must both be using 6.0 for Remote assistance to work.
> If this is not the case, go to Control Panel/Admin
> tools/Services and make sure it is not disabled.
>
> >-----Original Message-----
> >Hi,
> >
> >I have an issue with using remote assistance with MSN
> >Messenger v6.0. When another person initiates a request
> >for remote assistance, I get the following message:
> >
> >"The invitation from <user> to start Remote Assistance
> was
> >declined. The program is disabled or is not installed on
> >your computer."
> >
> >I've tried uninstalling/re-installing Windows Messenger
> >v4.7 but to no avail. I was having problems with
> >messenger crashing and thus went through a series of
> >install/uninstall of both Windows Messenger and MSN
> >Messenger. I do not want to resort to reinstalling the
> >operating system to fix this. Any assistance on
> resolving
> >this issue would greatly be appreciated.
> >
> >Thanks in advance,
> >
> >Brian
> >
> >.
> >
>