XP with SP2 installed - Unable to add modem

[Graeme Nichols]

Hello Folks, I'm not sure if this is simply an XP Home problem or an SP2
problem or a hardware problem but I have a Medion Titanium MD 8083
computer a month or so old. It came with a plethora of SW installed
including TV and Radio tuners and an internal fax modem. It has one
external serial port to which I want to attach a 3Com U.S.Robotics 56K
Voice Faxmodem. If I attach the modem to the external serial port, Com1,
and try and install it I am not allowed to proceed past the screen on
the wizard which asks to which port I want to attach it. The 'next'
button is greyed out. If I attach it and then boot XP the modem is
correctly recognised and installed and then within a few seconds of
finishing booting XP shuts down on its own. If I simply turn off the
modem without disconnecting XP will boot OK, and stay up :-)

U.S.Robotics have been completely useless. Simply will not answer emails
for assistance or an XP driver and their web site only has drivers for
95/98 (which is what I have on the modem's driver disk)

Has anybody experienced similar problems with trying to add an external
modem? Any advice gratefully received.


--

Kind regards,

Graeme.

[Chuck]

You may need to disable the internal fax/modem. This may be both a driver
and a hardware issue, if the internal modem cannot be disabled in BIOS or
with a Jumper. Generally, the external fax/modem from USR can be installed
as a general fax modem without external drivers. That is why USR does not
have the driver you were looking for on thier website. Internal modems that
are considered "soft" modems use a fairly complex driver that can really
screw things up.

"Graeme Nichols" > wrote in message
...
> Hello Folks, I'm not sure if this is simply an XP Home problem or an SP2
> problem or a hardware problem but I have a Medion Titanium MD 8083
> computer a month or so old. It came with a plethora of SW installed
> including TV and Radio tuners and an internal fax modem. It has one
> external serial port to which I want to attach a 3Com U.S.Robotics 56K
> Voice Faxmodem. If I attach the modem to the external serial port, Com1,
> and try and install it I am not allowed to proceed past the screen on the
> wizard which asks to which port I want to attach it. The 'next' button is
> greyed out. If I attach it and then boot XP the modem is correctly
> recognised and installed and then within a few seconds of finishing
> booting XP shuts down on its own. If I simply turn off the modem without
> disconnecting XP will boot OK, and stay up :-)
>
> U.S.Robotics have been completely useless. Simply will not answer emails
> for assistance or an XP driver and their web site only has drivers for
> 95/98 (which is what I have on the modem's driver disk)
>
> Has anybody experienced similar problems with trying to add an external
> modem? Any advice gratefully received.
>
>
> --
>
> Kind regards,
>
> Graeme.
>
>


---
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[Graeme Nichols]

Chuck wrote:
> You may need to disable the internal fax/modem. This may be both a driver
> and a hardware issue, if the internal modem cannot be disabled in BIOS or
> with a Jumper. Generally, the external fax/modem from USR can be installed
> as a general fax modem without external drivers. That is why USR does not
> have the driver you were looking for on thier website. Internal modems that
> are considered "soft" modems use a fairly complex driver that can really
> screw things up.

Thanks Chuck, the internal modem is sure to be winmodem (driver replaces
the hardware) and the USR modem works just fine under Linux. I tried
disbling the internal modem in the BIOS but that didn't work. I then
'removed' it from the system (Modem setup in the Control Panel) and
tried again to install the USR modem but I still got the same problems.
I will try and disable it in the hardware list (whatever it is called)
and try again to install the USR modem.

Thanks again, Graeme.

>
> "Graeme Nichols" > wrote in message
> ...
>
>>Hello Folks, I'm not sure if this is simply an XP Home problem or an SP2
>>problem or a hardware problem but I have a Medion Titanium MD 8083
>>computer a month or so old. It came with a plethora of SW installed
>>including TV and Radio tuners and an internal fax modem. It has one
>>external serial port to which I want to attach a 3Com U.S.Robotics 56K
>>Voice Faxmodem. If I attach the modem to the external serial port, Com1,
>>and try and install it I am not allowed to proceed past the screen on the
>>wizard which asks to which port I want to attach it. The 'next' button is
>>greyed out. If I attach it and then boot XP the modem is correctly
>>recognised and installed and then within a few seconds of finishing
>>booting XP shuts down on its own. If I simply turn off the modem without
>>disconnecting XP will boot OK, and stay up :-)
>>
>>U.S.Robotics have been completely useless. Simply will not answer emails
>>for assistance or an XP driver and their web site only has drivers for
>>95/98 (which is what I have on the modem's driver disk)
>>
>>Has anybody experienced similar problems with trying to add an external
>>modem? Any advice gratefully received.
>>
>>
>>--
>>
>>Kind regards,
>>
>>Graeme.
>>
>>
>
>
>
> ---
> Outgoing mail is AVG certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.788 / Virus Database: 533 - Release Date: 11/1/2004
>
>


--

Kind regards,

Graeme.