I can send IM, but cannot receive ??

[Mona Syed]

We use Windows Messenger 4.7 as an Exchange IM client. One of our users has
a problem where he can send IM just fine, but cannot receive IM from anyone.
He does NOT have anyone blocked in his BLOCKED USERs list.

Also, this happens whether he is signed on to IM on his PC or any other PC.

I tried deleting his IM userid from Active Directory and created his entry
again and IM enabled it and everything, but nothing has worked so far.

Will appreciate anyone who can shed some light on this.

--
Best Regards,
Mona Syed
JCPenney Information Technology
Directory and WEB Services

[Jonathan Kay [MVP]]

Greetings Mona,

This can occur if the user has the Internet Connection Firewall engaged in Windows XP. To
check, click Start, then click the Control Panel. If you're in category view click Network
and Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Click the Advanced Tab, and verify that the Internet
Connection Firewall is unchecked.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Mona Syed" > wrote in message
...
> We use Windows Messenger 4.7 as an Exchange IM client. One of our users has
> a problem where he can send IM just fine, but cannot receive IM from anyone.
> He does NOT have anyone blocked in his BLOCKED USERs list.
>
> Also, this happens whether he is signed on to IM on his PC or any other PC.
>
> I tried deleting his IM userid from Active Directory and created his entry
> again and IM enabled it and everything, but nothing has worked so far.
>
> Will appreciate anyone who can shed some light on this.
>
> --
> Best Regards,
> Mona Syed
> JCPenney Information Technology
> Directory and WEB Services
>
>

[Geno]

I've got just the same happening to me. I've tried
everything here including the firewall thing. Haven't
tried on another computer though.

I'm disabled so cannot get out to try to recieve on
another machine.

Are there any other settings I may be overlooking? Like:
START/ RUN/ services.msc or msconfig?

I've had a bit of a fiddle so is there anything that
could be related to recieving messages?

Gratefull of any help
Geno
>-----Original Message-----
>Greetings Mona,
>
>This can occur if the user has the Internet Connection
Firewall engaged in Windows XP. To
>check, click Start, then click the Control Panel. If
you're in category view click Network
>and Internet connections then click Network Connections.
Right click your network/internet
>connection, then click Properties. Click the Advanced
Tab, and verify that the Internet
>Connection Firewall is unchecked.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"Mona Syed" > wrote in message
...
>> We use Windows Messenger 4.7 as an Exchange IM
client. One of our users has
>> a problem where he can send IM just fine, but cannot
receive IM from anyone.
>> He does NOT have anyone blocked in his BLOCKED USERs
list.
>>
>> Also, this happens whether he is signed on to IM on
his PC or any other PC.
>>
>> I tried deleting his IM userid from Active Directory
and created his entry
>> again and IM enabled it and everything, but nothing
has worked so far.
>>
>> Will appreciate anyone who can shed some light on this.
>>
>> --
>> Best Regards,
>> Mona Syed
>> JCPenney Information Technology
>> Directory and WEB Services
>>
>>
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Geno,

Are you referring to using it only the public network or a corporate Exchange IM network?
The firewall solution I wrote was based on the fact that it is an Exchange IM server, which
is completely different to the public network.

There's no magical service, system policy or registry keys that will stop you from receiving
messages on Messenger. Can you be more specific about what is actually occurring and any
tests you've done to prove that it's not functioning?
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Geno" > wrote in message ...
> I've got just the same happening to me. I've tried
> everything here including the firewall thing. Haven't
> tried on another computer though.
>
> I'm disabled so cannot get out to try to recieve on
> another machine.
>
> Are there any other settings I may be overlooking? Like:
> START/ RUN/ services.msc or msconfig?
>
> I've had a bit of a fiddle so is there anything that
> could be related to recieving messages?
>
> Gratefull of any help
> Geno
> >-----Original Message-----
> >Greetings Mona,
> >
> >This can occur if the user has the Internet Connection
> Firewall engaged in Windows XP. To
> >check, click Start, then click the Control Panel. If
> you're in category view click Network
> >and Internet connections then click Network Connections.
> Right click your network/internet
> >connection, then click Properties. Click the Advanced
> Tab, and verify that the Internet
> >Connection Firewall is unchecked.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >
> >"Mona Syed" > wrote in message
> ...
> >> We use Windows Messenger 4.7 as an Exchange IM
> client. One of our users has
> >> a problem where he can send IM just fine, but cannot
> receive IM from anyone.
> >> He does NOT have anyone blocked in his BLOCKED USERs
> list.
> >>
> >> Also, this happens whether he is signed on to IM on
> his PC or any other PC.
> >>
> >> I tried deleting his IM userid from Active Directory
> and created his entry
> >> again and IM enabled it and everything, but nothing
> has worked so far.
> >>
> >> Will appreciate anyone who can shed some light on this.
> >>
> >> --
> >> Best Regards,
> >> Mona Syed
> >> JCPenney Information Technology
> >> Directory and WEB Services
> >>
> >>
> >
> >
> >.
> >

[Geno]

Hello Jonathan
I tried replying to my msn account from OE and it
wouldn't. Tried sending from another account too. I was
logged in on the net passport, signed up with Hotmail to
the above address, but no response.

Is there any way you can see where the messages are not
getting through? Shouldn't the message recieved show in
the bottom right?
>-----Original Message-----
>Hi Geno,
>
>Are you referring to using it only the public network or
a corporate Exchange IM network?
>The firewall solution I wrote was based on the fact that
it is an Exchange IM server, which
>is completely different to the public network.
>
>There's no magical service, system policy or registry
keys that will stop you from receiving
>messages on Messenger. Can you be more specific about
what is actually occurring and any
>tests you've done to prove that it's not functioning?
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"Geno" > wrote in message
...
>> I've got just the same happening to me. I've tried
>> everything here including the firewall thing. Haven't
>> tried on another computer though.
>>
>> I'm disabled so cannot get out to try to recieve on
>> another machine.
>>
>> Are there any other settings I may be overlooking?
Like:
>> START/ RUN/ services.msc or msconfig?
>>
>> I've had a bit of a fiddle so is there anything that
>> could be related to recieving messages?
>>
>> Gratefull of any help
>> Geno
>> >-----Original Message-----
>> >Greetings Mona,
>> >
>> >This can occur if the user has the Internet Connection
>> Firewall engaged in Windows XP. To
>> >check, click Start, then click the Control Panel. If
>> you're in category view click Network
>> >and Internet connections then click Network
Connections.
>> Right click your network/internet
>> >connection, then click Properties. Click the Advanced
>> Tab, and verify that the Internet
>> >Connection Firewall is unchecked.
>> >____________________________________________
>> >Jonathan Kay
>> >Windows MVP, Messenger
>> >Associate Expert
>> >http://www.microsoft.com/windowsxp/expertzone/
>> >Messenger Resources - http://messenger.jonathankay.com
>> >
>> >
>> >"Mona Syed" > wrote in message
>> ...
>> >> We use Windows Messenger 4.7 as an Exchange IM
>> client. One of our users has
>> >> a problem where he can send IM just fine, but cannot
>> receive IM from anyone.
>> >> He does NOT have anyone blocked in his BLOCKED USERs
>> list.
>> >>
>> >> Also, this happens whether he is signed on to IM on
>> his PC or any other PC.
>> >>
>> >> I tried deleting his IM userid from Active Directory
>> and created his entry
>> >> again and IM enabled it and everything, but nothing
>> has worked so far.
>> >>
>> >> Will appreciate anyone who can shed some light on
this.
>> >>
>> >> --
>> >> Best Regards,
>> >> Mona Syed
>> >> JCPenney Information Technology
>> >> Directory and WEB Services
>> >>
>> >>
>> >
>> >
>> >.
>> >
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Geno,

I'm not 100% sure we're on the same page (sorry about the confusion) -- are you referring to
e-mail or both mail and Messenger? Or do you mean that you were sending e-mails to your
Hotmail account and waiting for Messenger to show the alert that you got the message?

Assuming the later, which version of Messenger are you using? If you're using Windows
Messenger 5, there is no built-in Hotmail support, and this feature doesn't exist. If you're
using Windows Messenger 4.7, you'll need the MSN Add-in for this feature to work:
http://www.microsoft.com/windows/messenger/addindownload.asp

If you're using MSN Messenger 5 or MSN Messenger 6, open up the main Messenger window, click
the Tools menu, then Options, then General tab, verify that 'Display alerts when e-mail is
received' is checked and click OK.

If this doesn't explain the problem, can you be more specific, for example, is it just the
e-mail alerts that aren't coming in, or is it instant messaging (from other contacts) too?
If you're seeing any error messages, also include those.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Geno" > wrote in message ...
> Hello Jonathan
> I tried replying to my msn account from OE and it
> wouldn't. Tried sending from another account too. I was
> logged in on the net passport, signed up with Hotmail to
> the above address, but no response.
>
> Is there any way you can see where the messages are not
> getting through? Shouldn't the message recieved show in
> the bottom right?
> >-----Original Message-----
> >Hi Geno,
> >
> >Are you referring to using it only the public network or
> a corporate Exchange IM network?
> >The firewall solution I wrote was based on the fact that
> it is an Exchange IM server, which
> >is completely different to the public network.
> >
> >There's no magical service, system policy or registry
> keys that will stop you from receiving
> >messages on Messenger. Can you be more specific about
> what is actually occurring and any
> >tests you've done to prove that it's not functioning?
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >
> >"Geno" > wrote in message
> ...
> >> I've got just the same happening to me. I've tried
> >> everything here including the firewall thing. Haven't
> >> tried on another computer though.
> >>
> >> I'm disabled so cannot get out to try to recieve on
> >> another machine.
> >>
> >> Are there any other settings I may be overlooking?
> Like:
> >> START/ RUN/ services.msc or msconfig?
> >>
> >> I've had a bit of a fiddle so is there anything that
> >> could be related to recieving messages?
> >>
> >> Gratefull of any help
> >> Geno
> >> >-----Original Message-----
> >> >Greetings Mona,
> >> >
> >> >This can occur if the user has the Internet Connection
> >> Firewall engaged in Windows XP. To
> >> >check, click Start, then click the Control Panel. If
> >> you're in category view click Network
> >> >and Internet connections then click Network
> Connections.
> >> Right click your network/internet
> >> >connection, then click Properties. Click the Advanced
> >> Tab, and verify that the Internet
> >> >Connection Firewall is unchecked.
> >> >____________________________________________
> >> >Jonathan Kay
> >> >Windows MVP, Messenger
> >> >Associate Expert
> >> >http://www.microsoft.com/windowsxp/expertzone/
> >> >Messenger Resources - http://messenger.jonathankay.com
> >> >
> >> >
> >> >"Mona Syed" > wrote in message
> >> ...
> >> >> We use Windows Messenger 4.7 as an Exchange IM
> >> client. One of our users has
> >> >> a problem where he can send IM just fine, but cannot
> >> receive IM from anyone.
> >> >> He does NOT have anyone blocked in his BLOCKED USERs
> >> list.
> >> >>
> >> >> Also, this happens whether he is signed on to IM on
> >> his PC or any other PC.
> >> >>
> >> >> I tried deleting his IM userid from Active Directory
> >> and created his entry
> >> >> again and IM enabled it and everything, but nothing
> >> has worked so far.
> >> >>
> >> >> Will appreciate anyone who can shed some light on
> this.
> >> >>
> >> >> --
> >> >> Best Regards,
> >> >> Mona Syed
> >> >> JCPenney Information Technology
> >> >> Directory and WEB Services
> >> >>
> >> >>
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >

[Geno]

Beg your pardon it is my online MSN account, the instant
messenger is ok. It's the same problem though ie. cannot
recieve.
>-----Original Message-----
>Hello Jonathan
>I tried replying to my msn account from OE and it
>wouldn't. Tried sending from another account too. I was
>logged in on the net passport, signed up with Hotmail to
>the above address, but no response.
>
>Is there any way you can see where the messages are not
>getting through? Shouldn't the message recieved show in
>the bottom right?
>>-----Original Message-----
>>Hi Geno,
>>
>>Are you referring to using it only the public network
or
>a corporate Exchange IM network?
>>The firewall solution I wrote was based on the fact
that
>it is an Exchange IM server, which
>>is completely different to the public network.
>>
>>There's no magical service, system policy or registry
>keys that will stop you from receiving
>>messages on Messenger. Can you be more specific about
>what is actually occurring and any
>>tests you've done to prove that it's not functioning?
>>____________________________________________
>>Jonathan Kay
>>Windows MVP, Messenger
>>Associate Expert
>>http://www.microsoft.com/windowsxp/expertzone/
>>Messenger Resources - http://messenger.jonathankay.com
>>
>>
>>"Geno" > wrote in message
...
>>> I've got just the same happening to me. I've tried
>>> everything here including the firewall thing. Haven't
>>> tried on another computer though.
>>>
>>> I'm disabled so cannot get out to try to recieve on
>>> another machine.
>>>
>>> Are there any other settings I may be overlooking?
>Like:
>>> START/ RUN/ services.msc or msconfig?
>>>
>>> I've had a bit of a fiddle so is there anything that
>>> could be related to recieving messages?
>>>
>>> Gratefull of any help
>>> Geno
>>> >-----Original Message-----
>>> >Greetings Mona,
>>> >
>>> >This can occur if the user has the Internet
Connection
>>> Firewall engaged in Windows XP. To
>>> >check, click Start, then click the Control Panel. If
>>> you're in category view click Network
>>> >and Internet connections then click Network
>Connections.
>>> Right click your network/internet
>>> >connection, then click Properties. Click the Advanced
>>> Tab, and verify that the Internet
>>> >Connection Firewall is unchecked.
>>> >____________________________________________
>>> >Jonathan Kay
>>> >Windows MVP, Messenger
>>> >Associate Expert
>>> >http://www.microsoft.com/windowsxp/expertzone/
>>> >Messenger Resources -
http://messenger.jonathankay.com
>>> >
>>> >
>>> >"Mona Syed" > wrote in message
>>> ...
>>> >> We use Windows Messenger 4.7 as an Exchange IM
>>> client. One of our users has
>>> >> a problem where he can send IM just fine, but
cannot
>>> receive IM from anyone.
>>> >> He does NOT have anyone blocked in his BLOCKED
USERs
>>> list.
>>> >>
>>> >> Also, this happens whether he is signed on to IM on
>>> his PC or any other PC.
>>> >>
>>> >> I tried deleting his IM userid from Active
Directory
>>> and created his entry
>>> >> again and IM enabled it and everything, but nothing
>>> has worked so far.
>>> >>
>>> >> Will appreciate anyone who can shed some light on
>this.
>>> >>
>>> >> --
>>> >> Best Regards,
>>> >> Mona Syed
>>> >> JCPenney Information Technology
>>> >> Directory and WEB Services
>>> >>
>>> >>
>>> >
>>> >
>>> >.
>>> >
>>
>>
>>.
>>
>.
>

[Mona Syed]

Hi Jonathan,

Many thanks from myself and the user who I was helping. He did have the
option checked. Once he un-checked it and re-started IM, he is able to send
and RECEIVE messages.

--
Best Regards,
Mona Syed
JCPenney Information Technology
Directory and WEB Services

"Mona Syed" > wrote in message
...
> We use Windows Messenger 4.7 as an Exchange IM client. One of our users
has
> a problem where he can send IM just fine, but cannot receive IM from
anyone.
> He does NOT have anyone blocked in his BLOCKED USERs list.
>
> Also, this happens whether he is signed on to IM on his PC or any other
PC.
>
> I tried deleting his IM userid from Active Directory and created his entry
> again and IM enabled it and everything, but nothing has worked so far.
>
> Will appreciate anyone who can shed some light on this.
>
> --
> Best Regards,
> Mona Syed
> JCPenney Information Technology
> Directory and WEB Services
>
>

[Jonathan Kay [MVP]]

Hi Mona,

Glad to be of assistance =).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Mona Syed" > wrote in message
...
> Hi Jonathan,
>
> Many thanks from myself and the user who I was helping. He did have the
> option checked. Once he un-checked it and re-started IM, he is able to send
> and RECEIVE messages.
>
> --
> Best Regards,
> Mona Syed
> JCPenney Information Technology
> Directory and WEB Services
>
> "Mona Syed" > wrote in message
> ...
> > We use Windows Messenger 4.7 as an Exchange IM client. One of our users
> has
> > a problem where he can send IM just fine, but cannot receive IM from
> anyone.
> > He does NOT have anyone blocked in his BLOCKED USERs list.
> >
> > Also, this happens whether he is signed on to IM on his PC or any other
> PC.
> >
> > I tried deleting his IM userid from Active Directory and created his entry
> > again and IM enabled it and everything, but nothing has worked so far.
> >
> > Will appreciate anyone who can shed some light on this.
> >
> > --
> > Best Regards,
> > Mona Syed
> > JCPenney Information Technology
> > Directory and WEB Services
> >
> >
>
>