SP2 vs. Norton AntiVirus

[Bert Bos]

Hello,

I can't get the SP2 Security Centre to recognize my Norton AntiVirus, which
also might be the cause that the download/installation of the Symantec WMI
update fails.

I have tried re-installing NAV, but this has not solved the problem.

Does anyone have any suggestions as to how I can get SP2 to recognize NAV?

Many thanks,
Bert

[Carey Frisch [MVP]]

Manually use Norton's LiveUpdate. It will download the
Norton WMI Update and once it is installed, Windows Security
Center will properly monitor your Norton program.

Welcome to the Windows® XP Service Pack 2 (SP2) Information Center!
This page answers the most frequently asked questions about SP2 and your
Norton antivirus and firewall products:
http://www.symantec.com/techsupp/sp2/faq.html

Frequently asked questions about Windows Security Center
http://support.microsoft.com/default.aspx?scid=kb;en-us;883792&Product=windowsxpsp2

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

--------------------------------------------------------------------------------

"Bert Bos" wrote:

| Hello,
|
| I can't get the SP2 Security Centre to recognize my Norton AntiVirus, which
| also might be the cause that the download/installation of the Symantec WMI
| update fails.
|
| I have tried re-installing NAV, but this has not solved the problem.
|
| Does anyone have any suggestions as to how I can get SP2 to recognize NAV?
|
| Many thanks,
| Bert

[Bert Bos]

Hi,

thanks for the quick response, however I can download it using LiveUpdate
but when it tries to install the WMI it fails with "LU1806 error when
installing Norton WMI update". The error description and recovery procedure
are not very clear to me.. must be me :p. If someone could perhaps explain
what I need to do in "simple" words *grinz* it would be highly appreciated.

Thx,
Bert.

"Carey Frisch [MVP]" > schrieb im Newsbeitrag
...
> Manually use Norton's LiveUpdate. It will download the
> Norton WMI Update and once it is installed, Windows Security
> Center will properly monitor your Norton program.
>
> Welcome to the Windows® XP Service Pack 2 (SP2) Information Center!
> This page answers the most frequently asked questions about SP2 and your
> Norton antivirus and firewall products:
> http://www.symantec.com/techsupp/sp2/faq.html
>
> Frequently asked questions about Windows Security Center
> http://support.microsoft.com/default.aspx?scid=kb;en-us;883792&Product=windowsxpsp2
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
>
> Be Smart! Protect Your PC!
> http://www.microsoft.com/athome/security/protect/default.aspx
>
> --------------------------------------------------------------------------------
>
> "Bert Bos" wrote:
>
> | Hello,
> |
> | I can't get the SP2 Security Centre to recognize my Norton AntiVirus,
> which
> | also might be the cause that the download/installation of the Symantec
> WMI
> | update fails.
> |
> | I have tried re-installing NAV, but this has not solved the problem.
> |
> | Does anyone have any suggestions as to how I can get SP2 to recognize
> NAV?
> |
> | Many thanks,
> | Bert
>

[Carey Frisch [MVP]]

Error: "LU1812: An update failed to install. A program that was part
of this update failed when it ran. This update was not applied."
http://service1.symantec.com/SUPPORT/sharedtech.nsf/7e7f15291a25d938882567e50048a048/e45867f156f4b0d388256d910062ee02?OpenDocument&src=bar_sch_nam

Error: "LU1806 (or LU1816 or LU1817): LiveUpdate was not able
to install any of the <number> updates that you selected . . . "
http://service1.symantec.com/SUPPORT/sharedtech.nsf/7e7f15291a25d938882567e50048a048/438646b7495c8e3588256bfb007aa80e?OpenDocument&src=bar_sch_nam

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

---------------------------------------------------------------------------------

"Bert Bos" wrote:

| Hi,
|
| thanks for the quick response, however I can download it using LiveUpdate
| but when it tries to install the WMI it fails with "LU1806 error when
| installing Norton WMI update". The error description and recovery procedure
| are not very clear to me.. must be me :p. If someone could perhaps explain
| what I need to do in "simple" words *grinz* it would be highly appreciated.
|
| Thx,
| Bert.

[Lester Stiefel]

Bert Bos wrote:
> Hello,
>
> I can't get the SP2 Security Centre to recognize my Norton AntiVirus, which
> also might be the cause that the download/installation of the Symantec WMI
> update fails.
>
> I have tried re-installing NAV, but this has not solved the problem.
>
> Does anyone have any suggestions as to how I can get SP2 to recognize NAV?
>
> Many thanks,
> Bert
>
>
Heres a trick I used to stop monitoring. Open security
center, click on AntiVirus, More Info. In window check on
the item "I have a third party AntiVirus i will monitor and
update myself" OK and close Security Center. Restart.

--
Lester Stiefel
In Romans 1 there are qualities of Unregenerate man listed
which describe him in the last days.
Is your quality found on this list??

[PA Bear]

Only NAV 2004 (updated) and NAV 2005 are supported in SP2, Bert.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE)

Bert Bos wrote:
> Hello,
>
> I can't get the SP2 Security Centre to recognize my Norton AntiVirus,
> which also might be the cause that the download/installation of the
> Symantec WMI update fails.
>
> I have tried re-installing NAV, but this has not solved the problem.
>
> Does anyone have any suggestions as to how I can get SP2 to recognize NAV?
>
> Many thanks,
> Bert

[Jupiter Jones [MVP]]

That changed a week or two ago when Norton released updated for 2002
and 2003 versions:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004070812184213?OpenDocument&tpre=&csm=no&src=con_web_nam

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/


"PA Bear" > wrote in message
...
> Only NAV 2004 (updated) and NAV 2005 are supported in SP2, Bert.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE)

[PA Bear]

YLSNED!

Jupiter Jones [MVP] wrote:
> That changed a week or two ago when Norton released updated for 2002
> and 2003 versions:
> http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004070812184213?OpenDocument&tpre=&csm=no&src=con_web_nam
>
>
> "PA Bear" > wrote in message
> ...
> > Only NAV 2004 (updated) and NAV 2005 are supported in SP2, Bert.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE)

[SlowJet]

What does that mean?

My Nav2003 WMI driver downloaded but takes up 20% of a Pent 4 2.4 HT. It
works fine on a pre Sp2 NAv2003 install but the Post SP2 install it using
the high CPU.

The only other diference is the High CPU machine uses the WFW and the othe
uses 3rd party.

I haven't been able to use Auto Protect on the Post SP2 install ever with
out the NAV driver crashing the system within an hour or so.

SJ
"PA Bear" > wrote in message
...
> YLSNED!
>
> Jupiter Jones [MVP] wrote:
>> That changed a week or two ago when Norton released updated for 2002
>> and 2003 versions:
>> http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004070812184213?OpenDocument&tpre=&csm=no&src=con_web_nam
>>
>>
>> "PA Bear" > wrote in message
>> ...
>> > Only NAV 2004 (updated) and NAV 2005 are supported in SP2, Bert.
>> > --
>> > ~Robear Dyer (PA Bear)
>> > MS MVP-Windows (IE/OE)
>

[Jim]

You Learn Something New Every Day
8-)


"SlowJet" > wrote in message
news:6KAmd.5733$qS4.5697@trnddc09...
> What does that mean?
>
> My Nav2003 WMI driver downloaded but takes up 20% of a Pent 4 2.4 HT. It
> works fine on a pre Sp2 NAv2003 install but the Post SP2 install it using
> the high CPU.
>
> The only other diference is the High CPU machine uses the WFW and the
> othe uses 3rd party.
>
> I haven't been able to use Auto Protect on the Post SP2 install ever with
> out the NAV driver crashing the system within an hour or so.
>
> SJ
> "PA Bear" > wrote in message
> ...
>> YLSNED!
>>
>> Jupiter Jones [MVP] wrote:
>>> That changed a week or two ago when Norton released updated for 2002
>>> and 2003 versions:
>>> http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004070812184213?OpenDocument&tpre=&csm=no&src=con_web_nam
>>>
>>>
>>> "PA Bear" > wrote in message
>>> ...
>>> > Only NAV 2004 (updated) and NAV 2005 are supported in SP2, Bert.
>>> > --
>>> > ~Robear Dyer (PA Bear)
>>> > MS MVP-Windows (IE/OE)
>>
>
>

[SlowJet]

lol, ran right into that one.
Tonight it has been about every hour. ;)

SJ
"Jim" > wrote in message
...
> You Learn Something New Every Day
> 8-)
>
>
> "SlowJet" > wrote in message
> news:6KAmd.5733$qS4.5697@trnddc09...
>> What does that mean?
>>
>> My Nav2003 WMI driver downloaded but takes up 20% of a Pent 4 2.4 HT. It
>> works fine on a pre Sp2 NAv2003 install but the Post SP2 install it using
>> the high CPU.
>>
>> The only other diference is the High CPU machine uses the WFW and the
>> othe uses 3rd party.
>>
>> I haven't been able to use Auto Protect on the Post SP2 install ever with
>> out the NAV driver crashing the system within an hour or so.
>>
>> SJ
>> "PA Bear" > wrote in message
>> ...
>>> YLSNED!
>>>
>>> Jupiter Jones [MVP] wrote:
>>>> That changed a week or two ago when Norton released updated for 2002
>>>> and 2003 versions:
>>>> http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004070812184213?OpenDocument&tpre=&csm=no&src=con_web_nam
>>>>
>>>>
>>>> "PA Bear" > wrote in message
>>>> ...
>>>> > Only NAV 2004 (updated) and NAV 2005 are supported in SP2, Bert.
>>>> > --
>>>> > ~Robear Dyer (PA Bear)
>>>> > MS MVP-Windows (IE/OE)
>>>
>>
>>
>
>

[Alex Nichol]

Bert Bos wrote:

>I can't get the SP2 Security Centre to recognize my Norton AntiVirus, which
>also might be the cause that the download/installation of the Symantec WMI
>update fails.
>
>I have tried re-installing NAV, but this has not solved the problem.
>
>Does anyone have any suggestions as to how I can get SP2 to recognize NAV?

You need a Live Update of NAV so it sends the needed message to Security
center; update is available for NAV 2003 or later, not for earlier
versions

--
Alex Nichol MS MVP (Windows Technologies)
Bournemouth, U.K. (remove the D8 bit)

[Bert Bos]

I am actually trying to download it using LiveUpdate, it downloads it but it
fails during the installation for some reason with this LU1806 error
message...

"Alex Nichol" > schrieb im Newsbeitrag
...
> Bert Bos wrote:
>
>>I can't get the SP2 Security Centre to recognize my Norton AntiVirus,
>>which
>>also might be the cause that the download/installation of the Symantec WMI
>>update fails.
>>
>>I have tried re-installing NAV, but this has not solved the problem.
>>
>>Does anyone have any suggestions as to how I can get SP2 to recognize NAV?
>
> You need a Live Update of NAV so it sends the needed message to Security
> center; update is available for NAV 2003 or later, not for earlier
> versions
>
> --
> Alex Nichol MS MVP (Windows Technologies)
> Bournemouth, U.K. (remove the D8 bit)

[PA Bear]

See JupiterJones' post in this thread, Alex. It seems NAV 2002 is also
supported now.
--
~Robear

Alex Nichol wrote:
> Bert Bos wrote:
>
> > I can't get the SP2 Security Centre to recognize my Norton AntiVirus,
> > which also might be the cause that the download/installation of the
> > Symantec WMI update fails.
> >
> > I have tried re-installing NAV, but this has not solved the problem.
> >
> > Does anyone have any suggestions as to how I can get SP2 to recognize
> > NAV?
>
> You need a Live Update of NAV so it sends the needed message to Security
> center; update is available for NAV 2003 or later, not for earlier
> versions

[Fred]

Bert Bos wrote:
> Hi,
>
> thanks for the quick response, however I can download it using LiveUpdate
> but when it tries to install the WMI it fails with "LU1806 error when
> installing Norton WMI update". The error description and recovery procedure
> are not very clear to me.. must be me :p. If someone could perhaps explain
> what I need to do in "simple" words *grinz* it would be highly appreciated.
>
> Thx,
> Bert.
>
> "Carey Frisch [MVP]" > schrieb im Newsbeitrag
> ...
>
>>Manually use Norton's LiveUpdate. It will download the
>>Norton WMI Update and once it is installed, Windows Security
>>Center will properly monitor your Norton program.
>>
>>Welcome to the Windows® XP Service Pack 2 (SP2) Information Center!
>>This page answers the most frequently asked questions about SP2 and your
>>Norton antivirus and firewall products:
>>http://www.symantec.com/techsupp/sp2/faq.html
>>
>>Frequently asked questions about Windows Security Center
>>http://support.microsoft.com/default.aspx?scid=kb;en-us;883792&Product=windowsxpsp2
>>
>>--
>>Carey Frisch
>>Microsoft MVP
>>Windows XP - Shell/User
>>
>>Be Smart! Protect Your PC!
>>http://www.microsoft.com/athome/security/protect/default.aspx
>>
>>--------------------------------------------------------------------------------
>>
>>"Bert Bos" wrote:
>>
>>| Hello,
>>|
>>| I can't get the SP2 Security Centre to recognize my Norton AntiVirus,
>>which
>>| also might be the cause that the download/installation of the Symantec
>>WMI
>>| update fails.
>>|
>>| I have tried re-installing NAV, but this has not solved the problem.
>>|
>>| Does anyone have any suggestions as to how I can get SP2 to recognize
>>NAV?
>>|
>>| Many thanks,
>>| Bert
>>
>
>
>
Be sure your LiveUpdate is NOT in interactive mode when attempting to
d/l WMI... (CONTROL PANEL/SYMANTEC LIVEUPDATE)

Your might find these pages helpful (LOOONNNNGGGG URLS!):

Installing the Norton Windows Management Instrumentation (WMI) Update:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004081709433813?Open&src=con_web_nam&docid=2004070814522613&nsf=sharedtech.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

How to Run LiveUpdate:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1999121613163206?Open&src=con_web_nam&docid=2004081709433813&nsf=sharedtech.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

If you still are having problems, try installing the latest LiveUpdate
files (this new version cured several problems I had and seems much more
reliable):
http://www.symantec.com/techsupp/files/lu/lu.html

Good luck!
Fred