can't exit windows messenger

[andrea]

everytime i try to exit windows messenger to install the
latest version, it says "there are other applications
currently using features provided by msn messenger. you
must close these applications" but there are no
applications open and messenger isn't even signed in. how
do i get around this?

[Jonathan Kay [MVP]]

Greetings Andrea,

Do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging scanning"
feature to Norton Antivirus 2003, which can conflict with Messenger and cause this behavior.
To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the System
Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options, then
Instant Messenger then uncheck MSN Instant Messenger and click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"andrea" > wrote in message
...
> everytime i try to exit windows messenger to install the
> latest version, it says "there are other applications
> currently using features provided by msn messenger. you
> must close these applications" but there are no
> applications open and messenger isn't even signed in. how
> do i get around this?
>

[Erik]

Dear Andrea,

perhaps Norton Antivirus is running with the option to check messenger
messages. Uncheck this option.

I hope this is to the point.

Erik.


"andrea" > schreef in bericht
...
> everytime i try to exit windows messenger to install the
> latest version, it says "there are other applications
> currently using features provided by msn messenger. you
> must close these applications" but there are no
> applications open and messenger isn't even signed in. how
> do i get around this?
>