problems after updating Messenger

[Ben]

After updating Windows Messenger, I now can no longer
sign in. I tried MSN Messenger too and it won't let me
sign in either. What's the problem?

[Jonathan Kay [MVP]]

Greetings Ben,

Here are some suggestions for her to test/try:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Ben" > wrote in message ...
> After updating Windows Messenger, I now can no longer
> sign in. I tried MSN Messenger too and it won't let me
> sign in either. What's the problem?

[Ben]

Tried it but did not help.





>-----Original Message-----
>Greetings Ben,
>
>Here are some suggestions for her to test/try:
>1. The date on your computer needs to be set properly --
double click the clock verify that
>the time and date are set.
>2. If your password information is not saved, verify
that you are typing it in with the
>correct case (uppercase or lowercase).
>3. Change your password @
http://memberservicesnet.passport.com/memberservice.srf,
then try
>signing in again.
>4. If you use a firewall (like ZoneAlarm, Norton
Internet Security etc. ), it's possible
>that Messenger doesn't have the correct rights to access
the Internet, especially since you
>upgraded. You may need to re/add Messenger to the
allowed list of programs in your firewall
>if this is the case.
>5. If you disabled your firewall in the past, it still
may be blocking Messenger -- try
>restarting it and see if that helps the situation. You
also might try uninstalling an
>installed firewall, to verify that it isn't causing a
problem (even if it is disabled).
>6. Clear your IE cache and cookies -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then click the Delete Files button,
and when that's complete click the
>Delete Cookies button.
>7. Check your IE Security settings -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then Advanced tab, scroll to the
Security section, and verify that "Check
>for server certificate revocation" is unchecked. Also
verify that 'Use SSL 2.0' and Use SSL
>3.0' is checked, then click OK.
>8. Click Start, then Run, and enter the following:
>regsvr32 softpub.dll
>then click OK
>
>Then try again.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Ben" > wrote in message
...
>> After updating Windows Messenger, I now can no longer
>> sign in. I tried MSN Messenger too and it won't let me
>> sign in either. What's the problem?
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Ben,

Here are a few other things to check:
Open up Internet Explorer, click the Tools menu, then Internet Options, choose the
Connections tab, and assuming you're not using dialup, click the 'LAN Settings' button. If
the 'Automatically detect settings' box is checked, uncheck it. If it is unchecked, check it
and then click OK. Then try signing into the Messenger again.

As well, do you happen to have anything like Mcafee Privacy software installed or anything
similar? If so, try removing it and trying again.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Ben" > wrote in message ...
> Tried it but did not help.
>
>
>
>
>
> >-----Original Message-----
> >Greetings Ben,
> >
> >Here are some suggestions for her to test/try:
> >1. The date on your computer needs to be set properly --
> double click the clock verify that
> >the time and date are set.
> >2. If your password information is not saved, verify
> that you are typing it in with the
> >correct case (uppercase or lowercase).
> >3. Change your password @
> http://memberservicesnet.passport.com/memberservice.srf,
> then try
> >signing in again.
> >4. If you use a firewall (like ZoneAlarm, Norton
> Internet Security etc. ), it's possible
> >that Messenger doesn't have the correct rights to access
> the Internet, especially since you
> >upgraded. You may need to re/add Messenger to the
> allowed list of programs in your firewall
> >if this is the case.
> >5. If you disabled your firewall in the past, it still
> may be blocking Messenger -- try
> >restarting it and see if that helps the situation. You
> also might try uninstalling an
> >installed firewall, to verify that it isn't causing a
> problem (even if it is disabled).
> >6. Clear your IE cache and cookies -- open Internet
> Explorer, click the Tools menu, then
> >Internet Options, then click the Delete Files button,
> and when that's complete click the
> >Delete Cookies button.
> >7. Check your IE Security settings -- open Internet
> Explorer, click the Tools menu, then
> >Internet Options, then Advanced tab, scroll to the
> Security section, and verify that "Check
> >for server certificate revocation" is unchecked. Also
> verify that 'Use SSL 2.0' and Use SSL
> >3.0' is checked, then click OK.
> >8. Click Start, then Run, and enter the following:
> >regsvr32 softpub.dll
> >then click OK
> >
> >Then try again.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >"Ben" > wrote in message
> ...
> >> After updating Windows Messenger, I now can no longer
> >> sign in. I tried MSN Messenger too and it won't let me
> >> sign in either. What's the problem?
> >
> >
> >.
> >