No transmission of audio

[Russell Robshaw]

I can't send audio. The audio tuning wizard confirms that
my video, loudspeakers & microphone are all working
correctly, but as soon as I'm connected to my sister-in-
law in Australia (I'm in England) I don't get any
indication that I'm transmitting audio. She can't hear
me, but she can see me. I can hear her & her video image
is very pixellated. We can send & receive typed messages
OK. My sister-in-law has also had her audio tuning wizard
confirm that her video, loudspeakers & microphone are
working correctly.

We both have Windows XP & Windows Messenger version 6.0.

Please advise of what I need to do.

[Jonathan Kay [MVP]]

Greetings Russell,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Then, both you and your contact should verify that the Windows XP Internet Connection
Firewall isn't on -- click Start, then click the Control Panel. If you're in category view
click Network and Internet connections then click Network Connections. Right click your
network/internet connection, then click Properties. Click the Advanced Tab, and verify that
the Internet Connection Firewall is unchecked. As well, if your contact is using some type
of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that
Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are using a router (with UPnP support),
you may need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should
be under the Internet Gateway heading) and choose Properties. Choose the Settings button,
click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close
Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Finally, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Russell Robshaw" > wrote in message
...
> I can't send audio. The audio tuning wizard confirms that
> my video, loudspeakers & microphone are all working
> correctly, but as soon as I'm connected to my sister-in-
> law in Australia (I'm in England) I don't get any
> indication that I'm transmitting audio. She can't hear
> me, but she can see me. I can hear her & her video image
> is very pixellated. We can send & receive typed messages
> OK. My sister-in-law has also had her audio tuning wizard
> confirm that her video, loudspeakers & microphone are
> working correctly.
>
> We both have Windows XP & Windows Messenger version 6.0.
>
> Please advise of what I need to do.