ISScript.msi, Windows XP Pro SP2 and Nero 5.5 - uninstall problem

[Michael Taylor]

I am unable to un-install Nero 5.5 from one of my PC's that is running
Windows XP Pro with SP2.

When running the Nero 5.5 uninstaller it comes up with the following message
........

1: The InstallScript engine on this machine is older than the version
required to run this setup. If available, please install the latest version
of ISScript.msi, or contact your support personnel for further assistance.


I did a search for ISScript.msi on the Microsoft download site and it
reports no hits. I downloaded the latest Windows Installer and tried to
install it, but it reports that I already have the latest version installed,
I guess because SP2 is installed.

I was able to uninstall Nero 5.5.10.56 from my other PC which is also
running Windows XP SP2 - without problems.

I've searched the Ahead knowledge base but could not find a solution. I've
also contacted Ahead Tech Support and am waiting for a response.

I'm thinking I may have to uninstall SP2 from this machine and then try
removing Nero, but I really don't want to try that unless there are no
alternatives, since it may not be related to SP2.

Does anyone know how to resolve this problem?
Thanks
Mike

[Mark L. Ferguson]

Error 1719. The Windows Installer service could not be accessed error
message when you try to add or remove a program:
http://support.microsoft.com/default.aspx?scid=kb;en-us;315346&Product=win2000


--

Mark L. Ferguson (NOT an MS-MVP)
marfers notes for windows xp
http://www.geocities.com/marfer_mvp/chatNotes.htm
..
"Michael Taylor" > wrote in message
...
>I am unable to un-install Nero 5.5 from one of my PC's that is running
>Windows XP Pro with SP2.
>
> When running the Nero 5.5 uninstaller it comes up with the following
> message .......
>
> 1: The InstallScript engine on this machine is older than the version
> required to run this setup. If available, please install the latest
> version of ISScript.msi, or contact your support personnel for further
> assistance.
>
>
> I did a search for ISScript.msi on the Microsoft download site and it
> reports no hits. I downloaded the latest Windows Installer and tried to
> install it, but it reports that I already have the latest version
> installed, I guess because SP2 is installed.
>
> I was able to uninstall Nero 5.5.10.56 from my other PC which is also
> running Windows XP SP2 - without problems.
>
> I've searched the Ahead knowledge base but could not find a solution. I've
> also contacted Ahead Tech Support and am waiting for a response.
>
> I'm thinking I may have to uninstall SP2 from this machine and then try
> removing Nero, but I really don't want to try that unless there are no
> alternatives, since it may not be related to SP2.
>
> Does anyone know how to resolve this problem?
> Thanks
> Mike
>

[Michael Taylor]

Hi Mark,

Thanks for your response. I managed to resolve the problem and was going to
report what I did and then saw your reply. I decided to re-install Nero 5.5
over the top of what was already installed. The installation CD detected
that Nero was still installed and offered two options - Repair and
Uninstall. I chose Uninstall, and it was successfully removed. The
uninstaller I previously tried was the one pointed to through Add/Remove
programs. I don't know why this should work this way.
Anyway, thanks for your help. I'll keep a note of how to update the Windows
Installer service.

Regards
Mike

"Mark L. Ferguson" > wrote in message
...
> Error 1719. The Windows Installer service could not be accessed error
> message when you try to add or remove a program:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;315346&Product=win2000
>
>
> --
>
> Mark L. Ferguson (NOT an MS-MVP)
> marfers notes for windows xp
> http://www.geocities.com/marfer_mvp/chatNotes.htm
> .
> "Michael Taylor" > wrote in message
> ...
>>I am unable to un-install Nero 5.5 from one of my PC's that is running
>>Windows XP Pro with SP2.
>>
>> When running the Nero 5.5 uninstaller it comes up with the following
>> message .......
>>
>> 1: The InstallScript engine on this machine is older than the version
>> required to run this setup. If available, please install the latest
>> version of ISScript.msi, or contact your support personnel for further
>> assistance.
>>
>>
>> I did a search for ISScript.msi on the Microsoft download site and it
>> reports no hits. I downloaded the latest Windows Installer and tried to
>> install it, but it reports that I already have the latest version
>> installed, I guess because SP2 is installed.
>>
>> I was able to uninstall Nero 5.5.10.56 from my other PC which is also
>> running Windows XP SP2 - without problems.
>>
>> I've searched the Ahead knowledge base but could not find a solution.
>> I've also contacted Ahead Tech Support and am waiting for a response.
>>
>> I'm thinking I may have to uninstall SP2 from this machine and then try
>> removing Nero, but I really don't want to try that unless there are no
>> alternatives, since it may not be related to SP2.
>>
>> Does anyone know how to resolve this problem?
>> Thanks
>> Mike
>>
>
>