Windows Messenger 4.7 voice not working BOTH ways

[pin]

So I had to "bite the bullet" and reformat my C: drive ...absolutely
everything is now working fine except the voice feature in Messenger 4.7.
Individuals called can hear me.... but for some reason , I can't hear them.
All settings are the same as before. Any solutions ? :(

[Jonathan Kay [MVP]]

Greetings pin,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Then, both you and your contact should verify that the Windows XP Internet Connection
Firewall isn't on -- click Start, then click the Control Panel. If you're in category view
click Network and Internet connections then click Network Connections. Right click your
network/internet connection, then click Properties. Click the Advanced Tab, and verify that
the Internet Connection Firewall is unchecked. As well, if your contact is using some type
of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that
Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are using a router (with UPnP support),
you may need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should
be under the Internet Gateway heading) and choose Properties. Choose the Settings button,
click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close
Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Finally, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"pin" > wrote in message news:W5vab.7147$Ph5.3220@edtnps84...
> So I had to "bite the bullet" and reformat my C: drive ...absolutely
> everything is now working fine except the voice feature in Messenger 4.7.
> Individuals called can hear me.... but for some reason , I can't hear them.
> All settings are the same as before. Any solutions ? :(
>
>

[pin]

Thank You Jonathan, but sadly none of those suggestions resolved the
problem. I even upgraded my Linksys firmware hoping that might do it,
but...to no avail. Just can't for the life of me understand how this can
happen. Installed the same operating system (XP Pro) and put everything back
fresh and new....and as I said earlier, absolutely everything is working
fine EXCEPT I know the other party can hear me, but I can't hear them
:( go figure !!!!



"Jonathan Kay [MVP]" > wrote in message
...
> Greetings pin,
>
> Firstly, make sure both you and your contact have gone through the Audio
(and Video) Tuning
> Wizard in Messenger. To do so, open the main Messenger window, click the
Tools menu, then
> Audio Tuning Wizard, then go through the wizard to select and test your
audio/video devices.
>
> Then, both you and your contact should verify that the Windows XP Internet
Connection
> Firewall isn't on -- click Start, then click the Control Panel. If you're
in category view
> click Network and Internet connections then click Network Connections.
Right click your
> network/internet connection, then click Properties. Click the Advanced
Tab, and verify that
> the Internet Connection Firewall is unchecked. As well, if your contact
is using some type
> of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have
them make sure that
> Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).
>
> If that's not the case, and if you or your contact are using a router
(with UPnP support),
> you may need to remove the current port forwardings. To do so, click
Start, All Programs,
> Accessories, Communications, Network Connections. Right-click the
"Internet Gateway" (should
> be under the Internet Gateway heading) and choose Properties. Choose the
Settings button,
> click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each
one. Then close
> Messenger (right-click the Messenger icon, choose Exit), then restart
Messenger.
>
> Finally, you and your contact might try turning off the QoS Packet
Scheduler. To do so,
> click Start, then click the Control Panel. If you're in category view
click Network and
> Internet connections then click Network Connections. Right click your
network/internet
> connection, then click Properties. Uncheck the QoS Packet Scheduler, then
reboot and try
> again.
> ____________________________________________
> Jonathan Kay
> Windows MVP, Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
> "pin" > wrote in message
news:W5vab.7147$Ph5.3220@edtnps84...
> > So I had to "bite the bullet" and reformat my C: drive ...absolutely
> > everything is now working fine except the voice feature in Messenger
4.7.
> > Individuals called can hear me.... but for some reason , I can't hear
them.
> > All settings are the same as before. Any solutions ? :(
> >
> >
>
>

[j]

Jonathan --

Installed your Intel NIC file fix on both Dell Desktops
with Intel card. Now I (Dell laptop without Intel NIC)
can get near perfect video with each. Thanks! However,
audio only works well when connected to one of the
Desktops. The other hears me a little and I can't hear
them at all. They ran tuning wizard, I checked their
audio settings from control panel - all looks fine. When
they speak, they see green in the volume indicator in the
Messenger Window (as do I), and its not blocked. I have
run out of ideas. It must be something on that one
computer. Their speakers produce sound for other
applications just fine.

Any ideas??? We're both using latest MSN Messenger. By
the way, is there any difference, as far as quality of
video or voice between latest versions of MSN and Windows
Messenger??

Thanks again.l
>-----Original Message-----
>Greetings pin,
>
>Firstly, make sure both you and your contact have gone
through the Audio (and Video) Tuning
>Wizard in Messenger. To do so, open the main Messenger
window, click the Tools menu, then
>Audio Tuning Wizard, then go through the wizard to
select and test your audio/video devices.
>
>Then, both you and your contact should verify that the
Windows XP Internet Connection
>Firewall isn't on -- click Start, then click the Control
Panel. If you're in category view
>click Network and Internet connections then click
Network Connections. Right click your
>network/internet connection, then click Properties.
Click the Advanced Tab, and verify that
>the Internet Connection Firewall is unchecked. As well,
if your contact is using some type
>of third-party firewall (ZoneAlarm, Norton Internet
Security, etc.) have them make sure that
>Messenger is set to "Permit All", "Allow All"
or "Medium" (ZoneAlarm).
>
>If that's not the case, and if you or your contact are
using a router (with UPnP support),
>you may need to remove the current port forwardings. To
do so, click Start, All Programs,
>Accessories, Communications, Network Connections. Right-
click the "Internet Gateway" (should
>be under the Internet Gateway heading) and choose
Properties. Choose the Settings button,
>click each 'msmsgs' or 'msnmsgr' entry and then
choose 'Delete' to each one. Then close
>Messenger (right-click the Messenger icon, choose Exit),
then restart Messenger.
>
>Finally, you and your contact might try turning off the
QoS Packet Scheduler. To do so,
>click Start, then click the Control Panel. If you're in
category view click Network and
>Internet connections then click Network Connections.
Right click your network/internet
>connection, then click Properties. Uncheck the QoS
Packet Scheduler, then reboot and try
>again.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"pin" > wrote in message
news:W5vab.7147$Ph5.3220@edtnps84...
>> So I had to "bite the bullet" and reformat my C:
drive ...absolutely
>> everything is now working fine except the voice
feature in Messenger 4.7.
>> Individuals called can hear me.... but for some
reason , I can't hear them.
>> All settings are the same as before. Any solutions ? :
(
>>
>>
>
>
>.
>

[Jonathan Kay [MVP]]

Hi pin,

Try this -- first create a Restore Point in System Restore (just in case) (click Start, then
Help & Support, then 'Undo changes to my computer using System Restore', click Create a
restore point and follow the wizard). Then download and run this .reg file:
http://messenger.jonathankay.com/downloads/intelnicfix.reg

Then reboot and see if the problem is resolved.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"pin" > wrote in message
.. .
> Thank You Jonathan, but sadly none of those suggestions resolved the
> problem. I even upgraded my Linksys firmware hoping that might do it,
> but...to no avail. Just can't for the life of me understand how this can
> happen. Installed the same operating system (XP Pro) and put everything back
> fresh and new....and as I said earlier, absolutely everything is working
> fine EXCEPT I know the other party can hear me, but I can't hear them
> :( go figure !!!!
>
>
>
> "Jonathan Kay [MVP]" > wrote in message
> ...
> > Greetings pin,
> >
> > Firstly, make sure both you and your contact have gone through the Audio
> (and Video) Tuning
> > Wizard in Messenger. To do so, open the main Messenger window, click the
> Tools menu, then
> > Audio Tuning Wizard, then go through the wizard to select and test your
> audio/video devices.
> >
> > Then, both you and your contact should verify that the Windows XP Internet
> Connection
> > Firewall isn't on -- click Start, then click the Control Panel. If you're
> in category view
> > click Network and Internet connections then click Network Connections.
> Right click your
> > network/internet connection, then click Properties. Click the Advanced
> Tab, and verify that
> > the Internet Connection Firewall is unchecked. As well, if your contact
> is using some type
> > of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have
> them make sure that
> > Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).
> >
> > If that's not the case, and if you or your contact are using a router
> (with UPnP support),
> > you may need to remove the current port forwardings. To do so, click
> Start, All Programs,
> > Accessories, Communications, Network Connections. Right-click the
> "Internet Gateway" (should
> > be under the Internet Gateway heading) and choose Properties. Choose the
> Settings button,
> > click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each
> one. Then close
> > Messenger (right-click the Messenger icon, choose Exit), then restart
> Messenger.
> >
> > Finally, you and your contact might try turning off the QoS Packet
> Scheduler. To do so,
> > click Start, then click the Control Panel. If you're in category view
> click Network and
> > Internet connections then click Network Connections. Right click your
> network/internet
> > connection, then click Properties. Uncheck the QoS Packet Scheduler, then
> reboot and try
> > again.
> > ____________________________________________
> > Jonathan Kay
> > Windows MVP, Messenger
> > Associate Expert
> > http://www.microsoft.com/windowsxp/expertzone/
> > Messenger Resources - http://messenger.jonathankay.com
> >
> > "pin" > wrote in message
> news:W5vab.7147$Ph5.3220@edtnps84...
> > > So I had to "bite the bullet" and reformat my C: drive ...absolutely
> > > everything is now working fine except the voice feature in Messenger
> 4.7.
> > > Individuals called can hear me.... but for some reason , I can't hear
> them.
> > > All settings are the same as before. Any solutions ? :(
> > >
> > >
> >
> >
>
>