Need To Delete Windows Messenger

[Monte]

Ever since I downloaded Windows Messenger my AOL IM will
not launch. I assume there is a conflict somewhere. I
have tried to delete the Windows Messenger with no luck.
Is there a way? Thanks.

[Jonathan Kay [MVP]]

Greetings Monte,

Windows Messenger is actually built-in to Windows XP -- it's always been there. Also, I'm
not aware of any conflicts between AOL IM and Windows Messenger.

However, you may want to use System Restore to restore back to a point before you had the
problem. To do so, click Start, then Help & Support, then "Undo changes to my computer using
System Restore".
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Monte" > wrote in message
...
> Ever since I downloaded Windows Messenger my AOL IM will
> not launch. I assume there is a conflict somewhere. I
> have tried to delete the Windows Messenger with no luck.
> Is there a way? Thanks.

[Don]

Hi

I am having a problem with Messenger. At times while
having an audio chat one of us cannot hear anything from
the other end. Any help would be appreciated. Thanks

Don

[Jonathan Kay [MVP]]

Greetings Don,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Then, both you and your contact should verify that the Windows XP Internet Connection
Firewall isn't on -- click Start, then click the Control Panel. If you're in category view
click Network and Internet connections then click Network Connections. Right click your
network/internet connection, then click Properties. Click the Advanced Tab, and verify that
the Internet Connection Firewall is unchecked. As well, if your contact is using some type
of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that
Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are using a router (with UPnP support),
you may need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should
be under the Internet Gateway heading) and choose Properties. Choose the Settings button,
click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close
Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Finally, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Don" > wrote in message ...
> Hi
>
> I am having a problem with Messenger. At times while
> having an audio chat one of us cannot hear anything from
> the other end. Any help would be appreciated. Thanks
>
> Don