SP2 wiped out my scanner

[news.verizon.net]

HP 5P scanner was working under XP Pro SP1 but has disappeared with the SP2
update. HP no longer supports the software but says XP should recognize the
scanner, but it doesn't. It is connected via an adaptec scsi card and both
the card and scanner are listed as XP compatible.

Any help appreciated.

Henry

[Ron Bogart]

In news:Sk6qd.1714$%R1.1295@trndny03,
news.verizon.net > did some thinking and came up
with these words:
> HP 5P scanner was working under XP Pro SP1 but has disappeared with
> the SP2 update. HP no longer supports the software but says XP
> should recognize the scanner, but it doesn't. It is connected via an
> adaptec scsi card and both the card and scanner are listed as XP
> compatible.
> Any help appreciated.
>
> Henry

If you go into Control Panel - Scanner & Cameras - does it show there? If
not, what happens when you click on the Add a Device icon?

--
Ron Bogart {} ô¿ô¬
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone
"Life is what happens while we are making other plans."

[news.verizon.net]

I think I found the answer.
Update for Windows XP Service Pack 2 (KB884020)

"Ron Bogart" > wrote in message
...
> In news:Sk6qd.1714$%R1.1295@trndny03,
> news.verizon.net > did some thinking and came up
> with these words:
>> HP 5P scanner was working under XP Pro SP1 but has disappeared with
>> the SP2 update. HP no longer supports the software but says XP
>> should recognize the scanner, but it doesn't. It is connected via an
>> adaptec scsi card and both the card and scanner are listed as XP
>> compatible.
>> Any help appreciated.
>>
>> Henry
>
> If you go into Control Panel - Scanner & Cameras - does it show there? If
> not, what happens when you click on the Add a Device icon?
>
> --
> Ron Bogart {} ô¿ô¬
> Associate Expert
> Expert Zone - www.microsoft.com/windowsxp/expertzone
> "Life is what happens while we are making other plans."
>

[Ron Bogart]

In news:Uhaqd.871$_C2.773@trndny01,
news.verizon.net > did some thinking and came up
with these words:
> I think I found the answer.
> Update for Windows XP Service Pack 2 (KB884020)
>
> "Ron Bogart" > wrote in message
> ...
>> In news:Sk6qd.1714$%R1.1295@trndny03,
>> news.verizon.net > did some thinking and
>> came up with these words:
>>> HP 5P scanner was working under XP Pro SP1 but has disappeared with
>>> the SP2 update. HP no longer supports the software but says XP
>>> should recognize the scanner, but it doesn't. It is connected via an
>>> adaptec scsi card and both the card and scanner are listed as XP
>>> compatible.
>>> Any help appreciated.
>>>
>>> Henry
>>
>> If you go into Control Panel - Scanner & Cameras - does it show
>> there? If not, what happens when you click on the Add a Device icon?
>>
>> --
>> Ron Bogart {} ô¿ô¬
>> Associate Expert
>> Expert Zone - www.microsoft.com/windowsxp/expertzone
>> "Life is what happens while we are making other plans."

Post back and let us know if this fixes your issue.

--
Ron Bogart {} ô¿ô¬
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone
"Life is what happens while we are making other plans."

[Colin (SP2 no good)]

Hi,
I have the same scanner and had the same problem.
PB does not make the scanner.
So they do not care.
But this works.(if you need I can send the correct driver by email)

1) Install the Scanner driver as normal from PB or disc (v1.1)
2) Download the Mustek Driver from
http://www.mustek.com/download/driv_scanr/english/b1200cuplus.html
3) Double click to extract it to a folder (Select a folder that you can
remmember)
4) Go to Control Panel > System > Hardware > Device Manager > Imaging
Devices and manually update the driver by double clicking on your scanner
name - selecting the driver tab at the top of the scanner properties - Click
on Update Driver - and select “No, not this time� then next,and select
“Install or from a list or specified location� Now Browse to the folder where
you have extracted the Updated Driver and the Scanner now scans in Windows XP
SP2

Good luck.