Repair Windows Messenger

[Frank]

Is there a way to repair Windows Messenger?

[Frank]

Just a followup. My mother is having problems with windows messenger which
started yesterday. She can no longer sign in. She puts in her password and
it just comes up with the password screen again. She can not even change her
login name because it is grayed out.
I can use her login name and password and get on windows messenger so I know
her account is good.
So far I have done the following without success:
1. Did a system restore to 2 weeks earlier when messenger worked.
2. Cleaned out all temp internet files, and cookies
3. Turned off the XP firewall and tested didn't work restarted the firewall
did not work
4. Checked security settings all okay and are what they were before the
problems with windows messenger.
5. Did a regsvr32 softpub.dll
6. Went into the registy and made sure under
HCU\Software\Microsoft\MessengerService there was an entry for primary
service which was .net Messenger Service.
Still nothing works. Can one uninstall and then reinstall Windows Messenger
in order to repair it?

"Frank" > wrote in message
...
> Is there a way to repair Windows Messenger?
>
>

[Jonathan Kay [MVP]]

Greetings Frank,

It could be that this was just temporary, is this problem still occurring?
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Frank" > wrote in message ...
> Just a followup. My mother is having problems with windows messenger which
> started yesterday. She can no longer sign in. She puts in her password and
> it just comes up with the password screen again. She can not even change her
> login name because it is grayed out.
> I can use her login name and password and get on windows messenger so I know
> her account is good.
> So far I have done the following without success:
> 1. Did a system restore to 2 weeks earlier when messenger worked.
> 2. Cleaned out all temp internet files, and cookies
> 3. Turned off the XP firewall and tested didn't work restarted the firewall
> did not work
> 4. Checked security settings all okay and are what they were before the
> problems with windows messenger.
> 5. Did a regsvr32 softpub.dll
> 6. Went into the registy and made sure under
> HCU\Software\Microsoft\MessengerService there was an entry for primary
> service which was .net Messenger Service.
> Still nothing works. Can one uninstall and then reinstall Windows Messenger
> in order to repair it?
>
> "Frank" > wrote in message
> ...
> > Is there a way to repair Windows Messenger?
> >
> >
>
>