Remote assistance with windows messenger disabled?

[Ed]

Hi: I installed MSN 6.0 on my XP Pro computer and on my
Mom's XP Home computer. I also diabled Windows messenger
because of the popups on both. I haven't been able to try
remote assistance yet(I want to be able to help her) but
I am womdering if we will be able to make this work if I
use the email technique of sending the request for
assistance? Or do we need to reinstall Windows Messenger
to make it work? I don't think she will be able to handle
all the confusion with doing this so I want to know ahaed
of time what to expect so I can guide her. Also, she has
AOL if that makes a differnce. I know it is a lot to ask
to help me figure out this convoluted process (at least
to me) but I sure do appreciate the help. Thank you so
very much.Ed

[Jonathan Kay [MVP]]

Greetings Ed,

Windows Messenger must be installed for Remote Assistance to work, even if you're using the
e-mail method.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Ed" > wrote in message ...
> Hi: I installed MSN 6.0 on my XP Pro computer and on my
> Mom's XP Home computer. I also diabled Windows messenger
> because of the popups on both. I haven't been able to try
> remote assistance yet(I want to be able to help her) but
> I am womdering if we will be able to make this work if I
> use the email technique of sending the request for
> assistance? Or do we need to reinstall Windows Messenger
> to make it work? I don't think she will be able to handle
> all the confusion with doing this so I want to know ahaed
> of time what to expect so I can guide her. Also, she has
> AOL if that makes a differnce. I know it is a lot to ask
> to help me figure out this convoluted process (at least
> to me) but I sure do appreciate the help. Thank you so
> very much.Ed