Remote assistance Jonathan Please

[Ed]

Hi: I am confused about one aspect of Remote Assistance.I
have Windows Messenger installed but disabled (because of
popups). Will Remote Assistance work or do I need to
enable it. Also. If I want to upgrade windows messenger
do I need to uninstall it forst or will the new version
meld with the old? Thak you so much, Ed

[John A. Wolf]

Not Jonathan but I think I can help. First, you should be able to upgrade
without removing the prior version.

Yes, Windows Messenger must be enable to use Remote Assistance. To get rid
of the pop-ups do the following:

If these pop-ups have "Messenger Service" in their title bar, then what
you're seeing is the messenger service built-in to Windows, which spammers
are now exploiting. This is not related to MSN or Windows Messenger. The
messenger service is included primarily for network administrators to send
messages to users, at home you probably have no need for it.


To get rid of these pop ups, you have two choices:



1.. You can stop this from happening by turning on the WindowsXP Internet
Connection Firewall (ICF) or by installing another firewall program like
ZoneAlarm. To turn on the Windows XP ICF, open the Network Connections
window and right click on your Internet Connection then click on the
advanced tab and check the "Protect my computer and..." box. Or;


2.. You'll need to disable the Messenger Service, click Start, then Run,
enter "services.msc" (without the quotes) and click OK. Scroll down to
"Messenger", select it, right-click and then choose Properties. Under
startup type, choose 'Disabled' and then choose the 'Stop' button. After the
service is stopped, click OK. (If this is the service you disable when you
say Windows Messenger is disabled, you are in good shape and Windows
Messenger is actually still working)


I would recommend the first option as it will provide you with more
protection and solve the problem, the second really just addresses the
symptom. However, a firewall could prevent some software from working as
expected without some additional configuration. There is a Microsoft
Knowledge Base article on the issue: http://support.microsoft.com/?id=330904



If theses pop-ups are actual MSN/Windows Messenger conversations they will
have "[Someone] - Conversation" in the title bar and in order to get rid of
these spammers you either need to block them as they appear in the Messenger
window or go to the Tools Menu in Windows Messenger and click on the privacy
tab then move the "All other users" to the block list.



Good luck


--
John A. Wolf



"Ed" > wrote in message
...
> Hi: I am confused about one aspect of Remote Assistance.I
> have Windows Messenger installed but disabled (because of
> popups). Will Remote Assistance work or do I need to
> enable it. Also. If I want to upgrade windows messenger
> do I need to uninstall it forst or will the new version
> meld with the old? Thak you so much, Ed

[Comp Guy]

Please note as well, that Win/MSN messenger is not related to messenger
service.

--
Please be polite.
------
"John A. Wolf" > wrote in message
...
> Not Jonathan but I think I can help. First, you should be able to upgrade
> without removing the prior version.
>
> Yes, Windows Messenger must be enable to use Remote Assistance. To get
rid
> of the pop-ups do the following:
>
> If these pop-ups have "Messenger Service" in their title bar, then what
> you're seeing is the messenger service built-in to Windows, which spammers
> are now exploiting. This is not related to MSN or Windows Messenger. The
> messenger service is included primarily for network administrators to send
> messages to users, at home you probably have no need for it.
>
>
> To get rid of these pop ups, you have two choices:
>
>
>
> 1.. You can stop this from happening by turning on the WindowsXP
Internet
> Connection Firewall (ICF) or by installing another firewall program like
> ZoneAlarm. To turn on the Windows XP ICF, open the Network Connections
> window and right click on your Internet Connection then click on the
> advanced tab and check the "Protect my computer and..." box. Or;
>
>
> 2.. You'll need to disable the Messenger Service, click Start, then Run,
> enter "services.msc" (without the quotes) and click OK. Scroll down to
> "Messenger", select it, right-click and then choose Properties. Under
> startup type, choose 'Disabled' and then choose the 'Stop' button. After
the
> service is stopped, click OK. (If this is the service you disable when you
> say Windows Messenger is disabled, you are in good shape and Windows
> Messenger is actually still working)
>
>
> I would recommend the first option as it will provide you with more
> protection and solve the problem, the second really just addresses the
> symptom. However, a firewall could prevent some software from working as
> expected without some additional configuration. There is a Microsoft
> Knowledge Base article on the issue:
http://support.microsoft.com/?id=330904
>
>
>
> If theses pop-ups are actual MSN/Windows Messenger conversations they will
> have "[Someone] - Conversation" in the title bar and in order to get rid
of
> these spammers you either need to block them as they appear in the
Messenger
> window or go to the Tools Menu in Windows Messenger and click on the
privacy
> tab then move the "All other users" to the block list.
>
>
>
> Good luck
>
>
> --
> John A. Wolf
>
>
>
> "Ed" > wrote in message
> ...
> > Hi: I am confused about one aspect of Remote Assistance.I
> > have Windows Messenger installed but disabled (because of
> > popups). Will Remote Assistance work or do I need to
> > enable it. Also. If I want to upgrade windows messenger
> > do I need to uninstall it forst or will the new version
> > meld with the old? Thak you so much, Ed
>
>