What's up with Adobe Reader and Windows Installer

[HelloSusieQ]

Every time I try to open a file that requires Adobe Reader the Windows
Installer pop-ups and says it is installing windows messenger 5.0. After
that it seems to be stuck in a loop and the only way I can get out is to turn
off my computer. Anyone know the fix for this?

Susie

[Jonathan Kay [MVP]]

Greetings Susie,

To correct this, click Start,then Run, and type the following:
msiexec /x {1F0BD960-6525-4FEE-B577-2473F77F1277}
then click OK.

Then, after uninstallation, reinstall Windows Messenger 5.x from:
http://microsoft.com/downloads/details.aspx?FamilyID=a8d9eb73-5f8c-4b9a-940f-9157a3b3d774
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

"HelloSusieQ" > wrote in message
...
> Every time I try to open a file that requires Adobe Reader the Windows
> Installer pop-ups and says it is installing windows messenger 5.0. After
> that it seems to be stuck in a loop and the only way I can get out is to turn
> off my computer. Anyone know the fix for this?
>
> Susie
>

[Bret]

How about an enterprise fix? Got anything better?

"Jonathan Kay [MVP]" wrote:

> Greetings Susie,
>
> To correct this, click Start,then Run, and type the following:
> msiexec /x {1F0BD960-6525-4FEE-B577-2473F77F1277}
> then click OK.
>
> Then, after uninstallation, reinstall Windows Messenger 5.x from:
> http://microsoft.com/downloads/details.aspx?FamilyID=a8d9eb73-5f8c-4b9a-940f-9157a3b3d774
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2004 Jonathan Kay.
> You *must* contact me for redistribution rights.
>
> "HelloSusieQ" > wrote in message
> ...
> > Every time I try to open a file that requires Adobe Reader the Windows
> > Installer pop-ups and says it is installing windows messenger 5.0. After
> > that it seems to be stuck in a loop and the only way I can get out is to turn
> > off my computer. Anyone know the fix for this?
> >
> > Susie
> >
>
>
>

[Jonathan Kay [MVP]]

Hi Bret,

I'm afraid not; I think they're doing work to fix this with Adobe.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

"Bret" > wrote in message
...
> How about an enterprise fix? Got anything better?
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings Susie,
>>
>> To correct this, click Start,then Run, and type the following:
>> msiexec /x {1F0BD960-6525-4FEE-B577-2473F77F1277}
>> then click OK.
>>
>> Then, after uninstallation, reinstall Windows Messenger 5.x from:
>> http://microsoft.com/downloads/details.aspx?FamilyID=a8d9eb73-5f8c-4b9a-940f-9157a3b3d774
>> ____________________________________________
>> Jonathan Kay
>> Microsoft MVP - Windows Messenger/MSN Messenger
>> Associate Expert
>> http://www.microsoft.com/windowsxp/expertzone/
>> Messenger Resources - http://messenger.jonathankay.com
>> All posts unless otherwise specified are (c) 2004 Jonathan Kay.
>> You *must* contact me for redistribution rights.
>>
>> "HelloSusieQ" > wrote in message
>> ...
>> > Every time I try to open a file that requires Adobe Reader the Windows
>> > Installer pop-ups and says it is installing windows messenger 5.0. After
>> > that it seems to be stuck in a loop and the only way I can get out is to turn
>> > off my computer. Anyone know the fix for this?
>> >
>> > Susie
>> >
>>
>>
>>

[Daern's Instant Fortress]

Jonathan Kay [MVP] wrote:
> Hi Bret,
>
> I'm afraid not; I think they're doing work to fix this with Adobe.

That's as may be, but this problem is more than just Adobe Acrobat. We
are also getting it with Outlook 2003 when copying and pasting certain
data into emails. Uninstalling and reinstalling Messenger (using msiexec
/X) works, but this isn't a good enterprise solution.

I think Microsoft may want to look internally for a solution on this
one... ;-)

DIF