why can't i use msn messenger on my machine

[Catherine]

Hi, there,
Does anyone there help me?
This is the user of msn messenger. I have used it for one
year without any problem. But about two weeks ago, i
found i could not register on it with my computer(the
system kept telling me that my ID does not exist or my
password is wrong), but i can register on others'
computers, which proves both my ID and password work .
I haven't changed any parameters about messenger on
my computer.Both version 4.7 and 6.0 cannot work. Isn't
it strange? Does it have any relationships with windows
XP itself?
Could you please tell me what's wrong with my msn
messenger? How should i do? I am eager to use it as
before!

[Jonathan Kay [MVP]]

Greetings Catherine,

Here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Catherine" > wrote in message
...
> Hi, there,
> Does anyone there help me?
> This is the user of msn messenger. I have used it for one
> year without any problem. But about two weeks ago, i
> found i could not register on it with my computer(the
> system kept telling me that my ID does not exist or my
> password is wrong), but i can register on others'
> computers, which proves both my ID and password work .
> I haven't changed any parameters about messenger on
> my computer.Both version 4.7 and 6.0 cannot work. Isn't
> it strange? Does it have any relationships with windows
> XP itself?
> Could you please tell me what's wrong with my msn
> messenger? How should i do? I am eager to use it as
> before!
>

[Fabke]

John,

I also have such problems. (like many others!!) and allready tried
everything.

I followed the instructions that you gave, but still it does not work! What
now?

Nobody seems to have the solutions for the problem(s)...

Fabke


"Jonathan Kay [MVP]" > schreef in bericht
...
> Greetings Catherine,
>
> Here are some suggestions you might want to check/try:
>
> 1. The date on your computer needs to be set properly -- double click the
clock verify that
> the time and date are set.
> 2. If your password information is not saved, verify that you are typing
it in with the
> correct case (uppercase or lowercase).
> 3. Change your password @
http://memberservicesnet.passport.com/memberservice.srf, then try
> signing in again.
> 4. If you use a firewall (like ZoneAlarm, Norton Internet Security
etc. ), it's possible
> that Messenger doesn't have the correct rights to access the Internet,
especially since you
> upgraded. You may need to re/add Messenger to the allowed list of
programs in your firewall
> if this is the case.
> 5. If you disabled your firewall in the past, it still may be blocking
Messenger -- try
> restarting it and see if that helps the situation. You also might try
uninstalling an
> installed firewall, to verify that it isn't causing a problem (even if it
is disabled).
> 6. Clear your IE cache and cookies -- open Internet Explorer, click the
Tools menu, then
> Internet Options, then click the Delete Files button, and when that's
complete click the
> Delete Cookies button.
> 7. Check your IE Security settings -- open Internet Explorer, click the
Tools menu, then
> Internet Options, then Advanced tab, scroll to the Security section, and
verify that "Check
> for server certificate revocation" is unchecked. Also verify that 'Use
SSL 2.0' and Use SSL
> 3.0' is checked, then click OK.
> 8. Click Start, then Run, and enter the following:
> regsvr32 softpub.dll
> then click OK
>
> Then try again.
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
>
> "Catherine" > wrote in message
> ...
> > Hi, there,
> > Does anyone there help me?
> > This is the user of msn messenger. I have used it for one
> > year without any problem. But about two weeks ago, i
> > found i could not register on it with my computer(the
> > system kept telling me that my ID does not exist or my
> > password is wrong), but i can register on others'
> > computers, which proves both my ID and password work .
> > I haven't changed any parameters about messenger on
> > my computer.Both version 4.7 and 6.0 cannot work. Isn't
> > it strange? Does it have any relationships with windows
> > XP itself?
> > Could you please tell me what's wrong with my msn
> > messenger? How should i do? I am eager to use it as
> > before!
> >
>
>