William Kerr
December 11th 03, 02:19 PM
Ed,
I get that same window whenever I'm downloading something,
normally I just click on the close window button (X) and
than everything downloads fine.
Bill
>-----Original Message-----
>Hi: I am trying to get the remote assistance feature to
>work before trying it with my mother. I created a file
>for remote assistance and saved it as instructed. Then I
>right clicked it and selected "send to mail recipient",
>My email program opened up and I tyed in my own Hotmail
>address (I use my ISP server most of the time). I went to
>my Hotmail account and viewed the email. I clicked the
>file listed under attachment. It was scanned by McAfee
>for virus's. Next, a File Download window opened up. I
>selected "open" and it couldn't open. It asked me if I
>wanted to open with the appropriate program and I sais
>yes. It couldn't do it. All I got was "File Type Unknown"
>and a referral to CKNOW.com.
>
>Is there someone who can help me. Is the problem because
>I am sending to myself. I would assume that the
>invitation should open up anyway. I have to get this
>working so I can help my mother. She won't be able to
>handle this.
>
>I can try using the other techniques but she has AOL and
>I read that this is the technique to use with AOL. Thank
>you so very much. Ed
>.
>
I get that same window whenever I'm downloading something,
normally I just click on the close window button (X) and
than everything downloads fine.
Bill
>-----Original Message-----
>Hi: I am trying to get the remote assistance feature to
>work before trying it with my mother. I created a file
>for remote assistance and saved it as instructed. Then I
>right clicked it and selected "send to mail recipient",
>My email program opened up and I tyed in my own Hotmail
>address (I use my ISP server most of the time). I went to
>my Hotmail account and viewed the email. I clicked the
>file listed under attachment. It was scanned by McAfee
>for virus's. Next, a File Download window opened up. I
>selected "open" and it couldn't open. It asked me if I
>wanted to open with the appropriate program and I sais
>yes. It couldn't do it. All I got was "File Type Unknown"
>and a referral to CKNOW.com.
>
>Is there someone who can help me. Is the problem because
>I am sending to myself. I would assume that the
>invitation should open up anyway. I have to get this
>working so I can help my mother. She won't be able to
>handle this.
>
>I can try using the other techniques but she has AOL and
>I read that this is the technique to use with AOL. Thank
>you so very much. Ed
>.
>