Cannot make voice conversations

[Douglas Voydanoff]

Running xp pro with the firewall on or off, I cannot
complete a pc to pc voice conversation request with
windows Messenger. It trys to make the connection and
then says that the session has been ended. I never get to
hear of talk to the other party. Updated to Windows
Messenger version 5.0. Any help appreciated.
doug

[Jonathan Kay [MVP]]

Greetings Doug,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Then, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet
Security, etc.) have them make sure that
Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are using a router (with UPnP support),
you may need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should
be under the Internet Gateway heading) and choose Properties. Choose the Settings button,
click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close
Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Douglas Voydanoff" > wrote in message
...
> Running xp pro with the firewall on or off, I cannot
> complete a pc to pc voice conversation request with
> windows Messenger. It trys to make the connection and
> then says that the session has been ended. I never get to
> hear of talk to the other party. Updated to Windows
> Messenger version 5.0. Any help appreciated.
> doug

[Douglas Voydanoff]

Thanks Johnathan for your quick reply. We are checking
our systems per your instructions. I will get back with
you about what we find. Thanks again.
doug




>-----Original Message-----
>Greetings Doug,
>
>Firstly, make sure both you and your contact have gone
through the Audio (and Video) Tuning
>Wizard in Messenger. To do so, open the main Messenger
window, click the Tools menu, then
>Audio Tuning Wizard, then go through the wizard to select
and test your audio/video devices.
>
>Then, if your contact is using some type of third-party
firewall (ZoneAlarm, Norton Internet
>Security, etc.) have them make sure that
>Messenger is set to "Permit All", "Allow All" or "Medium"
(ZoneAlarm).
>
>If that's not the case, and if you or your contact are
using a router (with UPnP support),
>you may need to remove the current port forwardings. To
do so, click Start, All Programs,
>Accessories, Communications, Network Connections. Right-
click the "Internet Gateway" (should
>be under the Internet Gateway heading) and choose
Properties. Choose the Settings button,
>click each 'msmsgs' or 'msnmsgr' entry and then
choose 'Delete' to each one. Then close
>Messenger (right-click the Messenger icon, choose Exit),
then restart Messenger.
>
>Also, you and your contact might try turning off the QoS
Packet Scheduler. To do so,
>click Start, then click the Control Panel. If you're in
category view click Network and
>Internet connections then click Network Connections.
Right click your network/internet
>connection, then click Properties. Uncheck the QoS
Packet Scheduler, then reboot and try
>again.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"Douglas Voydanoff" > wrote in
message
...
>> Running xp pro with the firewall on or off, I cannot
>> complete a pc to pc voice conversation request with
>> windows Messenger. It trys to make the connection and
>> then says that the session has been ended. I never get
to
>> hear of talk to the other party. Updated to Windows
>> Messenger version 5.0. Any help appreciated.
>> doug
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Doug,

Let us know =).
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Douglas Voydanoff" > wrote in message
...
> Thanks Johnathan for your quick reply. We are checking
> our systems per your instructions. I will get back with
> you about what we find. Thanks again.
> doug
>
>
>
>
> >-----Original Message-----
> >Greetings Doug,
> >
> >Firstly, make sure both you and your contact have gone
> through the Audio (and Video) Tuning
> >Wizard in Messenger. To do so, open the main Messenger
> window, click the Tools menu, then
> >Audio Tuning Wizard, then go through the wizard to select
> and test your audio/video devices.
> >
> >Then, if your contact is using some type of third-party
> firewall (ZoneAlarm, Norton Internet
> >Security, etc.) have them make sure that
> >Messenger is set to "Permit All", "Allow All" or "Medium"
> (ZoneAlarm).
> >
> >If that's not the case, and if you or your contact are
> using a router (with UPnP support),
> >you may need to remove the current port forwardings. To
> do so, click Start, All Programs,
> >Accessories, Communications, Network Connections. Right-
> click the "Internet Gateway" (should
> >be under the Internet Gateway heading) and choose
> Properties. Choose the Settings button,
> >click each 'msmsgs' or 'msnmsgr' entry and then
> choose 'Delete' to each one. Then close
> >Messenger (right-click the Messenger icon, choose Exit),
> then restart Messenger.
> >
> >Also, you and your contact might try turning off the QoS
> Packet Scheduler. To do so,
> >click Start, then click the Control Panel. If you're in
> category view click Network and
> >Internet connections then click Network Connections.
> Right click your network/internet
> >connection, then click Properties. Uncheck the QoS
> Packet Scheduler, then reboot and try
> >again.
> >____________________________________________
> >Jonathan Kay
> >Microsoft MVP - Windows Messenger/MSN Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >
> >"Douglas Voydanoff" > wrote in
> message
> ...
> >> Running xp pro with the firewall on or off, I cannot
> >> complete a pc to pc voice conversation request with
> >> windows Messenger. It trys to make the connection and
> >> then says that the session has been ended. I never get
> to
> >> hear of talk to the other party. Updated to Windows
> >> Messenger version 5.0. Any help appreciated.
> >> doug
> >
> >
> >.
> >

[Keith MacDonald]

Hi Jonathan,

I had this problem with Messenger 4.7, after converting from ISDN to a
broadband ADSL connection, on the PC that was configured for ICS. The
broadband router is also an Ethernet hub, so ICS is no longer needed. The
only thing that didn't work, after the conversion, was the ability to hear
the other party, although they could hear me. Deleting all the 'msmsgs'
entries, as you described, fixed it.

Thanks,
Keith MacDonald

"Jonathan Kay [MVP]" > wrote in message
...
> Hi Doug,
>
> Let us know =).
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
> "Douglas Voydanoff" > wrote in message
> ...
> > Thanks Johnathan for your quick reply. We are checking
> > our systems per your instructions. I will get back with
> > you about what we find. Thanks again.
> > doug
> >
> >
> >
> >
> > >-----Original Message-----
> > >Greetings Doug,
> > >
> > >Firstly, make sure both you and your contact have gone
> > through the Audio (and Video) Tuning
> > >Wizard in Messenger. To do so, open the main Messenger
> > window, click the Tools menu, then
> > >Audio Tuning Wizard, then go through the wizard to select
> > and test your audio/video devices.
> > >
> > >Then, if your contact is using some type of third-party
> > firewall (ZoneAlarm, Norton Internet
> > >Security, etc.) have them make sure that
> > >Messenger is set to "Permit All", "Allow All" or "Medium"
> > (ZoneAlarm).
> > >
> > >If that's not the case, and if you or your contact are
> > using a router (with UPnP support),
> > >you may need to remove the current port forwardings. To
> > do so, click Start, All Programs,
> > >Accessories, Communications, Network Connections. Right-
> > click the "Internet Gateway" (should
> > >be under the Internet Gateway heading) and choose
> > Properties. Choose the Settings button,
> > >click each 'msmsgs' or 'msnmsgr' entry and then
> > choose 'Delete' to each one. Then close
> > >Messenger (right-click the Messenger icon, choose Exit),
> > then restart Messenger.
> > >
> > >Also, you and your contact might try turning off the QoS
> > Packet Scheduler. To do so,
> > >click Start, then click the Control Panel. If you're in
> > category view click Network and
> > >Internet connections then click Network Connections.
> > Right click your network/internet
> > >connection, then click Properties. Uncheck the QoS
> > Packet Scheduler, then reboot and try
> > >again.
> > >____________________________________________
> > >Jonathan Kay
> > >Microsoft MVP - Windows Messenger/MSN Messenger
> > >Associate Expert
> > >http://www.microsoft.com/windowsxp/expertzone/
> > >Messenger Resources - http://messenger.jonathankay.com
> > >
> > >
> > >"Douglas Voydanoff" > wrote in
> > message
> > ...
> > >> Running xp pro with the firewall on or off, I cannot
> > >> complete a pc to pc voice conversation request with
> > >> windows Messenger. It trys to make the connection and
> > >> then says that the session has been ended. I never get
> > to
> > >> hear of talk to the other party. Updated to Windows
> > >> Messenger version 5.0. Any help appreciated.
> > >> doug
> > >
> > >
> > >.
> > >
>
>

[Jonathan Kay [MVP]]

Hi Keith,

Glad to be of assistance=).
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Keith MacDonald" > wrote in message
...
> Hi Jonathan,
>
> I had this problem with Messenger 4.7, after converting from ISDN to a
> broadband ADSL connection, on the PC that was configured for ICS. The
> broadband router is also an Ethernet hub, so ICS is no longer needed. The
> only thing that didn't work, after the conversion, was the ability to hear
> the other party, although they could hear me. Deleting all the 'msmsgs'
> entries, as you described, fixed it.
>
> Thanks,
> Keith MacDonald
>
> "Jonathan Kay [MVP]" > wrote in message
> ...
> > Hi Doug,
> >
> > Let us know =).
> > ____________________________________________
> > Jonathan Kay
> > Microsoft MVP - Windows Messenger/MSN Messenger
> > Associate Expert
> > http://www.microsoft.com/windowsxp/expertzone/
> > Messenger Resources - http://messenger.jonathankay.com
> >
> > "Douglas Voydanoff" > wrote in message
> > ...
> > > Thanks Johnathan for your quick reply. We are checking
> > > our systems per your instructions. I will get back with
> > > you about what we find. Thanks again.
> > > doug
> > >
> > >
> > >
> > >
> > > >-----Original Message-----
> > > >Greetings Doug,
> > > >
> > > >Firstly, make sure both you and your contact have gone
> > > through the Audio (and Video) Tuning
> > > >Wizard in Messenger. To do so, open the main Messenger
> > > window, click the Tools menu, then
> > > >Audio Tuning Wizard, then go through the wizard to select
> > > and test your audio/video devices.
> > > >
> > > >Then, if your contact is using some type of third-party
> > > firewall (ZoneAlarm, Norton Internet
> > > >Security, etc.) have them make sure that
> > > >Messenger is set to "Permit All", "Allow All" or "Medium"
> > > (ZoneAlarm).
> > > >
> > > >If that's not the case, and if you or your contact are
> > > using a router (with UPnP support),
> > > >you may need to remove the current port forwardings. To
> > > do so, click Start, All Programs,
> > > >Accessories, Communications, Network Connections. Right-
> > > click the "Internet Gateway" (should
> > > >be under the Internet Gateway heading) and choose
> > > Properties. Choose the Settings button,
> > > >click each 'msmsgs' or 'msnmsgr' entry and then
> > > choose 'Delete' to each one. Then close
> > > >Messenger (right-click the Messenger icon, choose Exit),
> > > then restart Messenger.
> > > >
> > > >Also, you and your contact might try turning off the QoS
> > > Packet Scheduler. To do so,
> > > >click Start, then click the Control Panel. If you're in
> > > category view click Network and
> > > >Internet connections then click Network Connections.
> > > Right click your network/internet
> > > >connection, then click Properties. Uncheck the QoS
> > > Packet Scheduler, then reboot and try
> > > >again.
> > > >____________________________________________
> > > >Jonathan Kay
> > > >Microsoft MVP - Windows Messenger/MSN Messenger
> > > >Associate Expert
> > > >http://www.microsoft.com/windowsxp/expertzone/
> > > >Messenger Resources - http://messenger.jonathankay.com
> > > >
> > > >
> > > >"Douglas Voydanoff" > wrote in
> > > message
> > > ...
> > > >> Running xp pro with the firewall on or off, I cannot
> > > >> complete a pc to pc voice conversation request with
> > > >> windows Messenger. It trys to make the connection and
> > > >> then says that the session has been ended. I never get
> > > to
> > > >> hear of talk to the other party. Updated to Windows
> > > >> Messenger version 5.0. Any help appreciated.
> > > >> doug
> > > >
> > > >
> > > >.
> > > >
> >
> >
>
>

[Doug Voydanoff]

Hi Jonathan,
I'm back. As per your instructions I tested the
microphone and it was ok. I dont' have a third party
firewall, only using the xp firewall and I don't have a
router. Just this computer stand alone at home.

When attempting to uncheck the Qos Packet Scheduler, I
somehow deleted it. Will this make any difference the
computer functioning. Any way I also changed some port
setting as per another solution sequence of yours
somewhere at a Microsoft site. Now I can send files but
still no voice. I have upgraded to Messenger 6.1 and still
have the same problem, no voice communication.
I remember that one of the ports couldn't be changed or
something. Where do I go from here? Need to have voice
working. Thank you so much for your attention.
Doug