Logitech Web Cam and Windows Messenger no longer work together

[Tim FitzPatrick]

Hi,

Hoping someone can shed some light on this problem. About a year ago I set
up four Logitech QuickCam Zoom web cameras (using USB interfaces) on my
computer and the computers of my brother, sister and dad.

We used Windows Messenger to operate the cameras and would go to the Start a
Video Conversation choice to talk to each other. Everything worked fine and
we've been having video conversations back and forth since the cameras were
set up.

However, in the last month or so we are no longer able to establish video
conversations. We get a message that says something like, "Can not connect
to network" or "Network busy." We also cannot use Remote Assistance anymore,
which has also worked fine for the past year.

Some background info: Since I end up maintaining these PC's for my relatives
I have tried to set them up using all the same software and configurations.
These PC's an either made by Dell or Compaq and they all run:

- Windows XP Professional (SP1 with the latest MS updates installed)
- BlackICE Defender Firewall ver. 3.6 cbu (now called BlackICE PC
Protection)
- McAfee VirusScan Build 8.0.20, Engine Version 4.2.60, DAT Version 4.0.4297
(10/8/2003)
- Logitech QuickCam Zoom web cameras
- Windows Messenger 4.7
- They are all connected directly to cable modems, with the exception of my
PC which goes through a Linksys BEFW11S4 V.2 router

As I mentioned earlier, everything has worked fine using the above setups
for the past year. But in the last month or so we can no longer do video
conversations. I'm not quite sure where to start in debugging this problem.

I did try a test yesterday where my brother and I both completely shut off
our firewalls (BlackICE), but got the same message about not being able to
connect to network, which takes about a minute or two to come back in MS
Messenger, as we sit and look at blank camera screens.

I'm wondering if some of the latest Microsoft updates have caused this
problem, or if one or more of our ISP's has done something that has caused
this to happen. We all use different ISP's (charter.net, roadrunner.net,
CPInternet.net, comcast.net) which makes it hard to believe they all did
something at the same time to cause all of us to be unable to do video
conversations.

We went from everything working fine to nothing working, without changing
any software, with the exception of getting MS updates and Virus definition
updates.

Any ideas or thoughts on what to try next would be greatly appreciated.
Thanks.

-- Tim FitzPatrick

[Lucky One]

Hi Tim



You could try a system restore pick a date when everything was working

And then install updates one at time testing after every update

One thing is if you have Intel network cards there has been problems with
some of the up dated drivers with sound and video

Sorry I could not be more help



Keep us informed your progress



"Tim FitzPatrick" > wrote in message
...
> Hi,
>
> Hoping someone can shed some light on this problem. About a year ago I set
> up four Logitech QuickCam Zoom web cameras (using USB interfaces) on my
> computer and the computers of my brother, sister and dad.
>
> We used Windows Messenger to operate the cameras and would go to the Start
a
> Video Conversation choice to talk to each other. Everything worked fine
and
> we've been having video conversations back and forth since the cameras
were
> set up.
>
> However, in the last month or so we are no longer able to establish video
> conversations. We get a message that says something like, "Can not connect
> to network" or "Network busy." We also cannot use Remote Assistance
anymore,
> which has also worked fine for the past year.
>
> Some background info: Since I end up maintaining these PC's for my
relatives
> I have tried to set them up using all the same software and
configurations.
> These PC's an either made by Dell or Compaq and they all run:
>
> - Windows XP Professional (SP1 with the latest MS updates installed)
> - BlackICE Defender Firewall ver. 3.6 cbu (now called BlackICE PC
> Protection)
> - McAfee VirusScan Build 8.0.20, Engine Version 4.2.60, DAT Version
4.0.4297
> (10/8/2003)
> - Logitech QuickCam Zoom web cameras
> - Windows Messenger 4.7
> - They are all connected directly to cable modems, with the exception of
my
> PC which goes through a Linksys BEFW11S4 V.2 router
>
> As I mentioned earlier, everything has worked fine using the above setups
> for the past year. But in the last month or so we can no longer do video
> conversations. I'm not quite sure where to start in debugging this
problem.
>
> I did try a test yesterday where my brother and I both completely shut off
> our firewalls (BlackICE), but got the same message about not being able to
> connect to network, which takes about a minute or two to come back in MS
> Messenger, as we sit and look at blank camera screens.
>
> I'm wondering if some of the latest Microsoft updates have caused this
> problem, or if one or more of our ISP's has done something that has caused
> this to happen. We all use different ISP's (charter.net, roadrunner.net,
> CPInternet.net, comcast.net) which makes it hard to believe they all did
> something at the same time to cause all of us to be unable to do video
> conversations.
>
> We went from everything working fine to nothing working, without changing
> any software, with the exception of getting MS updates and Virus
definition
> updates.
>
> Any ideas or thoughts on what to try next would be greatly appreciated.
> Thanks.
>
> -- Tim FitzPatrick
>
>
>
>
>
>

[Tim FitzPatrick]

Hi Lucky -

Thanks for the suggestions. The PC's all use 3COM 3C905 network cards, with
the exception of my brother's Compaq laptop. I haven't looked into what that
uses.

I'm not sure I want to start doing System Restores on all these PCs to see
if I can get things working again, but I might have to try that as a last
resort. Thanks for your help.

--Tim


"Lucky One" > wrote in message
...
> Hi Tim
>
>
>
> You could try a system restore pick a date when everything was working
>
> And then install updates one at time testing after every update
>
> One thing is if you have Intel network cards there has been problems with
> some of the up dated drivers with sound and video
>
> Sorry I could not be more help
>
>
>
> Keep us informed your progress
>
>
>
> "Tim FitzPatrick" > wrote in message
> ...
> > Hi,
> >
> > Hoping someone can shed some light on this problem. About a year ago I
set
> > up four Logitech QuickCam Zoom web cameras (using USB interfaces) on my
> > computer and the computers of my brother, sister and dad.
> >
> > We used Windows Messenger to operate the cameras and would go to the
Start
> a
> > Video Conversation choice to talk to each other. Everything worked fine
> and
> > we've been having video conversations back and forth since the cameras
> were
> > set up.
> >
> > However, in the last month or so we are no longer able to establish
video
> > conversations. We get a message that says something like, "Can not
connect
> > to network" or "Network busy." We also cannot use Remote Assistance
> anymore,
> > which has also worked fine for the past year.
> >
> > Some background info: Since I end up maintaining these PC's for my
> relatives
> > I have tried to set them up using all the same software and
> configurations.
> > These PC's an either made by Dell or Compaq and they all run:
> >
> > - Windows XP Professional (SP1 with the latest MS updates installed)
> > - BlackICE Defender Firewall ver. 3.6 cbu (now called BlackICE PC
> > Protection)
> > - McAfee VirusScan Build 8.0.20, Engine Version 4.2.60, DAT Version
> 4.0.4297
> > (10/8/2003)
> > - Logitech QuickCam Zoom web cameras
> > - Windows Messenger 4.7
> > - They are all connected directly to cable modems, with the exception of
> my
> > PC which goes through a Linksys BEFW11S4 V.2 router
> >
> > As I mentioned earlier, everything has worked fine using the above
setups
> > for the past year. But in the last month or so we can no longer do video
> > conversations. I'm not quite sure where to start in debugging this
> problem.
> >
> > I did try a test yesterday where my brother and I both completely shut
off
> > our firewalls (BlackICE), but got the same message about not being able
to
> > connect to network, which takes about a minute or two to come back in MS
> > Messenger, as we sit and look at blank camera screens.
> >
> > I'm wondering if some of the latest Microsoft updates have caused this
> > problem, or if one or more of our ISP's has done something that has
caused
> > this to happen. We all use different ISP's (charter.net, roadrunner.net,
> > CPInternet.net, comcast.net) which makes it hard to believe they all did
> > something at the same time to cause all of us to be unable to do video
> > conversations.
> >
> > We went from everything working fine to nothing working, without
changing
> > any software, with the exception of getting MS updates and Virus
> definition
> > updates.
> >
> > Any ideas or thoughts on what to try next would be greatly appreciated.
> > Thanks.
> >
> > -- Tim FitzPatrick
> >
> >
> >
> >
> >
> >
>
>

[Lucky One]

Hi Tim



Doing System Restores is the easy part, is installing the patches one by one
his the hard part, at the rate Microsoft release them, you mite never end at
least you not have Intel nic cards



Anyway good luck


"Tim FitzPatrick" > wrote in message
...
> Hi,
>
> Hoping someone can shed some light on this problem. About a year ago I set
> up four Logitech QuickCam Zoom web cameras (using USB interfaces) on my
> computer and the computers of my brother, sister and dad.
>
> We used Windows Messenger to operate the cameras and would go to the Start
a
> Video Conversation choice to talk to each other. Everything worked fine
and
> we've been having video conversations back and forth since the cameras
were
> set up.
>
> However, in the last month or so we are no longer able to establish video
> conversations. We get a message that says something like, "Can not connect
> to network" or "Network busy." We also cannot use Remote Assistance
anymore,
> which has also worked fine for the past year.
>
> Some background info: Since I end up maintaining these PC's for my
relatives
> I have tried to set them up using all the same software and
configurations.
> These PC's an either made by Dell or Compaq and they all run:
>
> - Windows XP Professional (SP1 with the latest MS updates installed)
> - BlackICE Defender Firewall ver. 3.6 cbu (now called BlackICE PC
> Protection)
> - McAfee VirusScan Build 8.0.20, Engine Version 4.2.60, DAT Version
4.0.4297
> (10/8/2003)
> - Logitech QuickCam Zoom web cameras
> - Windows Messenger 4.7
> - They are all connected directly to cable modems, with the exception of
my
> PC which goes through a Linksys BEFW11S4 V.2 router
>
> As I mentioned earlier, everything has worked fine using the above setups
> for the past year. But in the last month or so we can no longer do video
> conversations. I'm not quite sure where to start in debugging this
problem.
>
> I did try a test yesterday where my brother and I both completely shut off
> our firewalls (BlackICE), but got the same message about not being able to
> connect to network, which takes about a minute or two to come back in MS
> Messenger, as we sit and look at blank camera screens.
>
> I'm wondering if some of the latest Microsoft updates have caused this
> problem, or if one or more of our ISP's has done something that has caused
> this to happen. We all use different ISP's (charter.net, roadrunner.net,
> CPInternet.net, comcast.net) which makes it hard to believe they all did
> something at the same time to cause all of us to be unable to do video
> conversations.
>
> We went from everything working fine to nothing working, without changing
> any software, with the exception of getting MS updates and Virus
definition
> updates.
>
> Any ideas or thoughts on what to try next would be greatly appreciated.
> Thanks.
>
> -- Tim FitzPatrick
>
>
>
>
>
>