Messenger Problems

[Sam]

I have a user who can sign into MSN Messenger the
Exchange version. They can send but not receive any
messages. The person receives message from their contact
but when he/she replys, it looks like it was sent but it
comes back later about 25-30 seconds saying it could not
be sent. I have reinstalled the program but still having
problems. Any suggestions?

[Jonathan Kay [MVP]]

Greetings Sam,

This is usually the result of the user having the built-in Internet Connection Firewall (ICF)
engaged in Windows XP. To turn it off, click Start, then click the Control Panel. If you're
in category view click Network and Internet connections then click Network Connections. Right
click your network/internet connection, then click Properties. Click the Advanced Tab, and
verify that the Internet Connection Firewall is unchecked.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Sam" > wrote in message
...
> I have a user who can sign into MSN Messenger the
> Exchange version. They can send but not receive any
> messages. The person receives message from their contact
> but when he/she replys, it looks like it was sent but it
> comes back later about 25-30 seconds saying it could not
> be sent. I have reinstalled the program but still having
> problems. Any suggestions?

[Sam]

Sorry, but this is Windows 2000.


>-----Original Message-----
>Greetings Sam,
>
>This is usually the result of the user having the built-
in Internet Connection Firewall (ICF)
>engaged in Windows XP. To turn it off, click Start,
then click the Control Panel. If you're
>in category view click Network and Internet connections
then click Network Connections. Right
>click your network/internet connection, then click
Properties. Click the Advanced Tab, and
>verify that the Internet Connection Firewall is
unchecked.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Sam" > wrote in
message
...
>> I have a user who can sign into MSN Messenger the
>> Exchange version. They can send but not receive any
>> messages. The person receives message from their
contact
>> but when he/she replys, it looks like it was sent but
it
>> comes back later about 25-30 seconds saying it could
not
>> be sent. I have reinstalled the program but still
having
>> problems. Any suggestions?
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Sam,

Then most likely they've installed some type of software firewall on their PC, that's usually
the sole problem which causes this issue.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com



"Sam" > wrote in message
...
> Sorry, but this is Windows 2000.
>
>
> >-----Original Message-----
> >Greetings Sam,
> >
> >This is usually the result of the user having the built-
> in Internet Connection Firewall (ICF)
> >engaged in Windows XP. To turn it off, click Start,
> then click the Control Panel. If you're
> >in category view click Network and Internet connections
> then click Network Connections. Right
> >click your network/internet connection, then click
> Properties. Click the Advanced Tab, and
> >verify that the Internet Connection Firewall is
> unchecked.
> >____________________________________________
> >Jonathan Kay
> >Microsoft MVP - Windows Messenger/MSN Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >"Sam" > wrote in
> message
> ...
> >> I have a user who can sign into MSN Messenger the
> >> Exchange version. They can send but not receive any
> >> messages. The person receives message from their
> contact
> >> but when he/she replys, it looks like it was sent but
> it
> >> comes back later about 25-30 seconds saying it could
> not
> >> be sent. I have reinstalled the program but still
> having
> >> problems. Any suggestions?
> >
> >
> >.
> >