Remote assistance

[Erik Helgerud]

I have problem to connect to another pc for remote assistance.
We are both running on Adsl with wireless routers (NAT) - so may the problem
is with the configuration with the routers.
Somebody that have some tip?

[Jonathan Kay [MVP]]

Greetings Erik,

In order for this to work, the wireless router of the person asking for Remote Assistance
must have Universal Plug and Play (UPnP) support installed. A number of router manufacturer
now do, and the router may just require a firmware update. If you reply back here with the
brand and model of the router, we can quickly determine if it currently does support UPnP in
anyway.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Erik Helgerud" > wrote in message
...
> I have problem to connect to another pc for remote assistance.
> We are both running on Adsl with wireless routers (NAT) - so may the problem
> is with the configuration with the routers.
> Somebody that have some tip?
>
>

[Erik Helgerud]

Manufactor is BELKIN and my is an billion router. May this is not the
information you need.

"Jonathan Kay [MVP]" > skrev i melding
...
> Greetings Erik,
>
> In order for this to work, the wireless router of the person asking for
Remote Assistance
> must have Universal Plug and Play (UPnP) support installed. A number of
router manufacturer
> now do, and the router may just require a firmware update. If you reply
back here with the
> brand and model of the router, we can quickly determine if it currently
does support UPnP in
> anyway.
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
> "Erik Helgerud" > wrote in message
> ...
> > I have problem to connect to another pc for remote assistance.
> > We are both running on Adsl with wireless routers (NAT) - so may the
problem
> > is with the configuration with the routers.
> > Somebody that have some tip?
> >
> >
>
>

[Jonathan Kay [MVP]]

Hi Erik,

The latest Belkin firmware may correct this (unfortunately there's been mixed results):
http://web.belkin.com/support/download/download.asp?category=9&lang=1
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Erik Helgerud" > wrote in message
...
> Manufactor is BELKIN and my is an billion router. May this is not the
> information you need.
>
> "Jonathan Kay [MVP]" > skrev i melding
> ...
> > Greetings Erik,
> >
> > In order for this to work, the wireless router of the person asking for
> Remote Assistance
> > must have Universal Plug and Play (UPnP) support installed. A number of
> router manufacturer
> > now do, and the router may just require a firmware update. If you reply
> back here with the
> > brand and model of the router, we can quickly determine if it currently
> does support UPnP in
> > anyway.
> > ____________________________________________
> > Jonathan Kay
> > Microsoft MVP - Windows Messenger/MSN Messenger
> > Associate Expert
> > http://www.microsoft.com/windowsxp/expertzone/
> > Messenger Resources - http://messenger.jonathankay.com
> >
> > "Erik Helgerud" > wrote in message
> > ...
> > > I have problem to connect to another pc for remote assistance.
> > > We are both running on Adsl with wireless routers (NAT) - so may the
> problem
> > > is with the configuration with the routers.
> > > Somebody that have some tip?
> > >
> > >
> >
> >
>
>

[Erik Helgerud]

Ok - thank you.
Is there another way to connect to another pc over internet? Behind an
router?
"Jonathan Kay [MVP]" > skrev i melding
...
> Hi Erik,
>
> The latest Belkin firmware may correct this (unfortunately there's been
mixed results):
> http://web.belkin.com/support/download/download.asp?category=9&lang=1
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
> "Erik Helgerud" > wrote in message
> ...
> > Manufactor is BELKIN and my is an billion router. May this is not the
> > information you need.
> >
> > "Jonathan Kay [MVP]" > skrev i melding
> > ...
> > > Greetings Erik,
> > >
> > > In order for this to work, the wireless router of the person asking
for
> > Remote Assistance
> > > must have Universal Plug and Play (UPnP) support installed. A number
of
> > router manufacturer
> > > now do, and the router may just require a firmware update. If you
reply
> > back here with the
> > > brand and model of the router, we can quickly determine if it
currently
> > does support UPnP in
> > > anyway.
> > > ____________________________________________
> > > Jonathan Kay
> > > Microsoft MVP - Windows Messenger/MSN Messenger
> > > Associate Expert
> > > http://www.microsoft.com/windowsxp/expertzone/
> > > Messenger Resources - http://messenger.jonathankay.com
> > >
> > > "Erik Helgerud" > wrote in message
> > > ...
> > > > I have problem to connect to another pc for remote assistance.
> > > > We are both running on Adsl with wireless routers (NAT) - so may the
> > problem
> > > > is with the configuration with the routers.
> > > > Somebody that have some tip?
> > > >
> > > >
> > >
> > >
> >
> >
>
>