cant sign in

[stef]

i had the exact same problem, and i skipped right to
number 8 and it worked!(thank you sooo much!) but what
did i do by doing number 8?

>-----Original Message-----
>Just had a call from a person who said his computer did
>the same thing after the latest security update from
>micorsoft Had him do step 8 from below and it worked.
>Here are some suggestions you might want to check/try:
>
>1. The date on your computer needs to be set properly --

>double click the clock verify that
>the time and date are set.
>2. If your password information is not saved, verify
>that you are typing it in with the
>correct case (uppercase or lowercase).
>3. Change your password @
>http://memberservicesnet.passport.com/memberservice.srf,
>then try
>signing in again.
>4. If you use a firewall (like ZoneAlarm, Norton
>Internet Security etc. ), it's possible
>that Messenger doesn't have the correct rights to access
>the Internet, especially since you
>upgraded. You may need to re/add Messenger to the
>allowed list of programs in your firewall
>if this is the case.
>5. If you disabled your firewall in the past, it still
>may be blocking Messenger -- try
>restarting it and see if that helps the situation. You
>also might try uninstalling an
>installed firewall, to verify that it isn't causing a
>problem (even if it is disabled).
>6. Clear your IE cache and cookies -- open Internet
>Explorer, click the Tools menu, then
>Internet Options, then click the Delete Files button,
and
>when that's complete click the
>Delete Cookies button.
>7. Check your IE Security settings -- open Internet
>Explorer, click the Tools menu, then
>Internet Options, then Advanced tab, scroll to the
>Security section, and verify that "Check
>for server certificate revocation" is unchecked. Also
>verify that 'Use SSL 2.0' and Use SSL
>3.0' is checked, then click OK.
>8. Click Start, then Run, and enter the following:
>regsvr32 softpub.dll
>then click OK
>
>>-----Original Message-----
>>ive also tried deleting and reinstalling msn too
>>e-mail me or add me to your yahoo messenger if you can
>be
>>of any assistance thanks
>>
>>.
>>
>.
>

[Jonathan Kay [MVP]]

Hi Stef,

You essentially "re-installed" a component of Internet Explorer's Service Socket Layer (SSL),
which Messenger uses to securely sign you in.

Also Jerry, if you're going to copy my posts word-for-word, it's standard netiquette to
include the original posters signature (which would be mine).
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"stef" > wrote in message
...
> i had the exact same problem, and i skipped right to
> number 8 and it worked!(thank you sooo much!) but what
> did i do by doing number 8?
>
> >-----Original Message-----
> >Just had a call from a person who said his computer did
> >the same thing after the latest security update from
> >micorsoft Had him do step 8 from below and it worked.
> >Here are some suggestions you might want to check/try:
> >
> >1. The date on your computer needs to be set properly --
>
> >double click the clock verify that
> >the time and date are set.
> >2. If your password information is not saved, verify
> >that you are typing it in with the
> >correct case (uppercase or lowercase).
> >3. Change your password @
> >http://memberservicesnet.passport.com/memberservice.srf,
> >then try
> >signing in again.
> >4. If you use a firewall (like ZoneAlarm, Norton
> >Internet Security etc. ), it's possible
> >that Messenger doesn't have the correct rights to access
> >the Internet, especially since you
> >upgraded. You may need to re/add Messenger to the
> >allowed list of programs in your firewall
> >if this is the case.
> >5. If you disabled your firewall in the past, it still
> >may be blocking Messenger -- try
> >restarting it and see if that helps the situation. You
> >also might try uninstalling an
> >installed firewall, to verify that it isn't causing a
> >problem (even if it is disabled).
> >6. Clear your IE cache and cookies -- open Internet
> >Explorer, click the Tools menu, then
> >Internet Options, then click the Delete Files button,
> and
> >when that's complete click the
> >Delete Cookies button.
> >7. Check your IE Security settings -- open Internet
> >Explorer, click the Tools menu, then
> >Internet Options, then Advanced tab, scroll to the
> >Security section, and verify that "Check
> >for server certificate revocation" is unchecked. Also
> >verify that 'Use SSL 2.0' and Use SSL
> >3.0' is checked, then click OK.
> >8. Click Start, then Run, and enter the following:
> >regsvr32 softpub.dll
> >then click OK
> >
> >>-----Original Message-----
> >>ive also tried deleting and reinstalling msn too
> >>e-mail me or add me to your yahoo messenger if you can
> >be
> >>of any assistance thanks
> >>
> >>.
> >>
> >.
> >