Pippie
December 11th 03, 05:34 PM
Now that you have copied the files, did you try running
sfc? Put in the XP CD, the Start, Run, and type
sfc /scannow
Pippie
>-----Original Message-----
>Hi,
>I renecntly bought a new PC that came with XP SP1a (OEM)
installed ... and I
>have subsequently installed everything else I need. It
goes great ... except
>.... it seems that Remote Assistance has not been
installed properly & didn't
>work as either the Novice or the Expert, giving errors
each time ("Cannot
>display the page") and not allowing connection.
>After many hours of comparisons between the new PC and
my old PC that I had
>just rebuilt (fresh install of XP with SP1a and all
updates) for my sister,
>I found that
the "C:\Windows\Pchealth\HelpCtr\System\Remote Assistance"
>folder was virtually empty on the new PC, whilst on the
old one it had heaps
>of files (XML, HTML, etc etc).
>After checking that there were no executable files I
managed to copy over
>the files, maintaining the file structure ... which I
know is not the right
>way, but I wanted to see if it produced different
results.
>It now works when the Expert but still not as the
Novice. I would like to
>fix it properly but don't know how (except complete
reinstall, which I don't
>want to do ... ).
>
>Is it possible to uninstall then reinstall the Remote
Assistance feature
>only ?
>
>Any ideas would be greatly appreciated
>thanks,
>Duncan
>
>
>.
>
sfc? Put in the XP CD, the Start, Run, and type
sfc /scannow
Pippie
>-----Original Message-----
>Hi,
>I renecntly bought a new PC that came with XP SP1a (OEM)
installed ... and I
>have subsequently installed everything else I need. It
goes great ... except
>.... it seems that Remote Assistance has not been
installed properly & didn't
>work as either the Novice or the Expert, giving errors
each time ("Cannot
>display the page") and not allowing connection.
>After many hours of comparisons between the new PC and
my old PC that I had
>just rebuilt (fresh install of XP with SP1a and all
updates) for my sister,
>I found that
the "C:\Windows\Pchealth\HelpCtr\System\Remote Assistance"
>folder was virtually empty on the new PC, whilst on the
old one it had heaps
>of files (XML, HTML, etc etc).
>After checking that there were no executable files I
managed to copy over
>the files, maintaining the file structure ... which I
know is not the right
>way, but I wanted to see if it produced different
results.
>It now works when the Expert but still not as the
Novice. I would like to
>fix it properly but don't know how (except complete
reinstall, which I don't
>want to do ... ).
>
>Is it possible to uninstall then reinstall the Remote
Assistance feature
>only ?
>
>Any ideas would be greatly appreciated
>thanks,
>Duncan
>
>
>.
>