SP2 stopped my DVD drive working

[Paul Moloney]

I installed SP2 a while back, before I went on holiday.
On returning, I noticed that my DVD writer (NEC ND-2510a)
refused to read DVDs or CDs; when I inserted a CD or DVD, for
about a minute after, no light was seen on the drive and no noise occured.

Only after about a minute was any noise heard or light occur. At each
stage, although I could move my mouse cursor, the system was unresponsive;
I couldn't bring up the task manager, activate buttons or use Windows
Explorer, for example.

The system only became responsive once I opened the drive using the
hardware button - though sometimes, the system froze entirely at this
point.

After playing around with the firmware with no results, I eventually decided
to uninstall SP2. Once I rebooted, the DVD writer worked straight away.

Has anyone else had the same experience? If so, is there a "safe" way to
apply SP2, without running into this problem again?

Thanks,

P.

[S.Sengupta]

Not a MS product.An unofficial tool for fixing Autoplay problems;

http://www.bigblackglasses.com/staff/downloads/autofix.exe

regards,
ssg MS-MVP

Paul Moloney wrote:

> I installed SP2 a while back, before I went on holiday.
> On returning, I noticed that my DVD writer (NEC ND-2510a)
> refused to read DVDs or CDs; when I inserted a CD or DVD, for
> about a minute after, no light was seen on the drive and no noise occured.
>
> Only after about a minute was any noise heard or light occur. At each
> stage, although I could move my mouse cursor, the system was unresponsive;
> I couldn't bring up the task manager, activate buttons or use Windows
> Explorer, for example.
>
> The system only became responsive once I opened the drive using the
> hardware button - though sometimes, the system froze entirely at this
> point.
>
> After playing around with the firmware with no results, I eventually decided
> to uninstall SP2. Once I rebooted, the DVD writer worked straight away.
>
> Has anyone else had the same experience? If so, is there a "safe" way to
> apply SP2, without running into this problem again?
>
> Thanks,
>
> P.
>
>

[Diogenes]

S.Sengupta wrote:
> Not a MS product.An unofficial tool for fixing Autoplay problems;
>
> http://www.bigblackglasses.com/staff/downloads/autofix.exe

I'll bet that would be handy for someone complaining about Autoplay
problems.

>
> regards,
> ssg MS-MVP

Oh, that's why.

<aside: Sad, innit>


>
> Paul Moloney wrote:
>
>> I installed SP2 a while back, before I went on holiday.
>> On returning, I noticed that my DVD writer (NEC ND-2510a)
>> refused to read DVDs or CDs; when I inserted a CD or DVD, for
>> about a minute after, no light was seen on the drive and no noise
>> occured. Only after about a minute was any noise heard or light occur. At
>> each
>> stage, although I could move my mouse cursor, the system was
>> unresponsive; I couldn't bring up the task manager, activate buttons
>> or use Windows Explorer, for example.
>>
>> The system only became responsive once I opened the drive using the
>> hardware button - though sometimes, the system froze entirely at this
>> point.
>>
>> After playing around with the firmware with no results, I eventually
>> decided to uninstall SP2. Once I rebooted, the DVD writer worked
>> straight away. Has anyone else had the same experience? If so, is there a
>> "safe"
>> way to apply SP2, without running into this problem again?
>>
>> Thanks,
>>
>> P.

[mmm]

> Not a MS product.An unofficial tool for fixing Autoplay problems;

How about the official tool for fixing your Autoplay
http://www.microsoft.com/downloads/details.aspx?FamilyID=C680A7B6-E8FA-45C4-A171-1B389CFACDAD&displaylang=en


"S.Sengupta" > wrote in message
...
> Not a MS product.An unofficial tool for fixing Autoplay problems;
>
> http://www.bigblackglasses.com/staff/downloads/autofix.exe
>
> regards,
> ssg MS-MVP
>
> Paul Moloney wrote:
>
>> I installed SP2 a while back, before I went on holiday.
>> On returning, I noticed that my DVD writer (NEC ND-2510a)
>> refused to read DVDs or CDs; when I inserted a CD or DVD, for
>> about a minute after, no light was seen on the drive and no noise
>> occured.
>>
>> Only after about a minute was any noise heard or light occur. At each
>> stage, although I could move my mouse cursor, the system was
>> unresponsive;
>> I couldn't bring up the task manager, activate buttons or use Windows
>> Explorer, for example.
>>
>> The system only became responsive once I opened the drive using the
>> hardware button - though sometimes, the system froze entirely at this
>> point.
>>
>> After playing around with the firmware with no results, I eventually
>> decided
>> to uninstall SP2. Once I rebooted, the DVD writer worked straight away.
>>
>> Has anyone else had the same experience? If so, is there a "safe" way to
>> apply SP2, without running into this problem again?
>>
>> Thanks,
>>
>> P.
>>

[Paul Moloney]

"S.Sengupta" > wrote in message
...

> Not a MS product.An unofficial tool for fixing Autoplay problems;
>
> http://www.bigblackglasses.com/staff/downloads/autofix.exe
>
> regards,
> ssg MS-MVP

I actually tried this tool before uninstalling SP2, but it only stated
that it couldn't fix the problem.

P.

[Paul Moloney]

"mmm" > wrote in message
news:4MqDd.35312$nN6.31357@edtnps84...

> > Not a MS product.An unofficial tool for fixing Autoplay problems;

> How about the official tool for fixing your Autoplay
>
http://www.microsoft.com/downloads/details.aspx?FamilyID=C680A7B6-E8FA-45C4-A171-1B389CFACDAD&displaylang=en

Oops, I should mention it was this tool, rather than the unofficial
tool,. that I used before I uninstalled SP2.

So, er, am I assuming correctly that SP2 is completely
broken and I shouldn't attempt to reinstall it?

P.

[Rock]

Paul Moloney wrote:

> "mmm" > wrote in message
> news:4MqDd.35312$nN6.31357@edtnps84...
>
>
>>>Not a MS product.An unofficial tool for fixing Autoplay problems;
>
>
>>How about the official tool for fixing your Autoplay
>>
>
> http://www.microsoft.com/downloads/details.aspx?FamilyID=C680A7B6-E8FA-45C4-A171-1B389CFACDAD&displaylang=en
>
> Oops, I should mention it was this tool, rather than the unofficial
> tool,. that I used before I uninstalled SP2.
>
> So, er, am I assuming correctly that SP2 is completely
> broken and I shouldn't attempt to reinstall it?
>
> P.
>
>

No SP2 isn't completely broken. For the vast majority the update goes
just fine. The key is in proper preparation.

Installing Service Packs
http://www3.telus.net/dandemar/xpsp2.htm
http://www3.telus.net/dandemar/spackins.htm

Pre-Install, Install, Cleaning Up Afterwards
http://forum.aumha.org/viewforum.php?f=45

What to Know Before You Download and Install Windows XP Service Pack 2
http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx

Get the Latest Updates and Information from Your PC Manufacturer Before
Installing Windows XP Service Pack 2
http://www.microsoft.com/windowsxp/sp2/oemlinks.mspx

The hard disk space requirements for Windows XP Service Pack 2
http://support.microsoft.com/?id=837783

Free Technical Support for SP2
http://support.microsoft.com/default.aspx?scid=fh;en-us;Prodoffer80&sd=GN

[LKBOOP]

Rock wrote:
> Paul Moloney wrote:
>
>> "mmm" > wrote in message
>> news:4MqDd.35312$nN6.31357@edtnps84...
>>
>>
>>>> Not a MS product.An unofficial tool for fixing Autoplay problems;
>>
>>
>>
>>> How about the official tool for fixing your Autoplay
>>>
>>
>> http://www.microsoft.com/downloads/details.aspx?FamilyID=C680A7B6-E8FA-45C4-A171-1B389CFACDAD&displaylang=en
>>
>>
>> Oops, I should mention it was this tool, rather than the unofficial
>> tool,. that I used before I uninstalled SP2.
>>
>> So, er, am I assuming correctly that SP2 is completely
>> broken and I shouldn't attempt to reinstall it?
>>
>> P.
>>
>>
>
> No SP2 isn't completely broken. For the vast majority the update goes
> just fine. The key is in proper preparation.
>
> Installing Service Packs
> http://www3.telus.net/dandemar/xpsp2.htm
> http://www3.telus.net/dandemar/spackins.htm
>
> Pre-Install, Install, Cleaning Up Afterwards
> http://forum.aumha.org/viewforum.php?f=45
>
> What to Know Before You Download and Install Windows XP Service Pack 2
> http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx
>
> Get the Latest Updates and Information from Your PC Manufacturer Before
> Installing Windows XP Service Pack 2
> http://www.microsoft.com/windowsxp/sp2/oemlinks.mspx
>
> The hard disk space requirements for Windows XP Service Pack 2
> http://support.microsoft.com/?id=837783
>
> Free Technical Support for SP2
> http://support.microsoft.com/default.aspx?scid=fh;en-us;Prodoffer80&sd=GN
>
First get rid of SP2. Install a good Anti virus program and a good fire
wall. My preferences are Zone Alarm and Grisofts AVG free version. The
fire wall that Microsoft provides still allows your computer to talk to
the Internet AFTER you have you have inadvertently downloaded spy ware
or a virus. Zone Alarm does not. It flags ANY program that trys to
connect to the Internet and you have to give the program permission to
talk to the Internet the FIRST TIME after it is installed. After you do
this reinstall what ever program you were trying to use and it will
work. I had a similar problem with a free ware program for sharing
photos over the Internet. I got rid of SP2 and everything worked just
fine. SP2 is probable great if it is installed as part of a clean
install. Unfortuntally I have about 20 Gigs of programs allot of it free
ware and I don't intend to lose them.

[relic]

LKBOOP wrote:
> Rock wrote:
>> Paul Moloney wrote:
>>
>>> "mmm" > wrote in message
>>> news:4MqDd.35312$nN6.31357@edtnps84...
>>>
>>>
>>>>> Not a MS product.An unofficial tool for fixing Autoplay problems;
>>>
>>>
>>>
>>>> How about the official tool for fixing your Autoplay
>>>>
>>>
>>> http://www.microsoft.com/downloads/details.aspx?FamilyID=C680A7B6-E8FA-45C4-A171-1B389CFACDAD&displaylang=en
>>>
>>>
>>> Oops, I should mention it was this tool, rather than the unofficial
>>> tool,. that I used before I uninstalled SP2.
>>>
>>> So, er, am I assuming correctly that SP2 is completely
>>> broken and I shouldn't attempt to reinstall it?
>>>
>>> P.
>>>
>>>
>>
>> No SP2 isn't completely broken. For the vast majority the update
>> goes just fine. The key is in proper preparation.
>>
>> Installing Service Packs
>> http://www3.telus.net/dandemar/xpsp2.htm
>> http://www3.telus.net/dandemar/spackins.htm
>>
>> Pre-Install, Install, Cleaning Up Afterwards
>> http://forum.aumha.org/viewforum.php?f=45
>>
>> What to Know Before You Download and Install Windows XP Service Pack
>> 2 http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx
>>
>> Get the Latest Updates and Information from Your PC Manufacturer
>> Before Installing Windows XP Service Pack 2
>> http://www.microsoft.com/windowsxp/sp2/oemlinks.mspx
>>
>> The hard disk space requirements for Windows XP Service Pack 2
>> http://support.microsoft.com/?id=837783
>>
>> Free Technical Support for SP2
>> http://support.microsoft.com/default.aspx?scid=fh;en-us;Prodoffer80&sd=GN
>>
> First get rid of SP2. Install a good Anti virus program and a good
> fire wall. My preferences are Zone Alarm and Grisofts AVG free
> version. The fire wall that Microsoft provides still allows your
> computer to talk to the Internet AFTER you have you have
> inadvertently downloaded spy ware or a virus. Zone Alarm does not. It
> flags ANY program that trys to connect to the Internet and you have
> to give the program permission to talk to the Internet the FIRST TIME
> after it is installed. After you do this reinstall what ever program
> you were trying to use and it will work. I had a similar problem with
> a free ware program for sharing photos over the Internet. I got rid
> of SP2 and everything worked just fine. SP2 is probable great if it
> is installed as part of a clean install. Unfortuntally I have about
> 20 Gigs of programs allot of it free ware and I don't intend to lose
> them.

The sad thing is that you're serious. Sure glad we don't depend on you for
good advice.

--
I must admit, you brought Religion into my life.
I never believed in Hell until I met you.

[Rock]

LKBOOP wrote:


> First get rid of SP2. Install a good Anti virus program and a good fire
> wall. My preferences are Zone Alarm and Grisofts AVG free version. The
> fire wall that Microsoft provides still allows your computer to talk to
> the Internet AFTER you have you have inadvertently downloaded spy ware
> or a virus. Zone Alarm does not. It flags ANY program that trys to
> connect to the Internet and you have to give the program permission to
> talk to the Internet the FIRST TIME after it is installed. After you do
> this reinstall what ever program you were trying to use and it will
> work. I had a similar problem with a free ware program for sharing
> photos over the Internet. I got rid of SP2 and everything worked just
> fine. SP2 is probable great if it is installed as part of a clean
> install. Unfortuntally I have about 20 Gigs of programs allot of it free
> ware and I don't intend to lose them.

Bad advice, spoken by somneone who doesn't know what they are doing.

[Paul Moloney]

"Rock" > wrote in message
...

> No SP2 isn't completely broken. For the vast majority the update goes
> just fine. The key is in proper preparation.

I'm the kind of user that _does_ properly prepare for these things; for
SP1, for example, I asked online for a checklist:

http://groups-beta.google.com/group/microsoft.public.windowsxp.general/browse_thread/thread/3c7bdff5ff78874b/25d380388554f8ae?q=paul+moloney+sp1&_done=%2Fgroups%3Fhl%3Den%26safe%3Doff%26c2coff%3D 1%26q%3Dpaul+moloney+sp1%26&_doneTitle=Back+to+Search&&d#25d380388554f8ae

If SP2 only works with "proper preparation", why aren't these
preparation steps listed when you run SP2? Are you really trying to tell me
that the vast majority of XP users go through these steps unprompted?

P.

[David Candy]

Lose your viruses and spywear before upgrading. Read the readme file.

--=20
----------------------------------------------------------
http://www.uscricket.com
"Paul Moloney" > wrote in message =
...
> "Rock" > wrote in message
> ...
>=20
>> No SP2 isn't completely broken. For the vast majority the update =
goes
>> just fine. The key is in proper preparation.
>=20
> I'm the kind of user that _does_ properly prepare for these things; =
for
> SP1, for example, I asked online for a checklist:
>=20
> =
http://groups-beta.google.com/group/microsoft.public.windowsxp.general/br=
owse_thread/thread/3c7bdff5ff78874b/25d380388554f8ae?q=3Dpaul+moloney+sp1=
&_done=3D%2Fgroups%3Fhl%3Den%26safe%3Doff%26c2coff% 3D1%26q%3Dpaul+moloney=
+sp1%26&_doneTitle=3DBack+to+Search&&d#25d380388554f8ae
>=20
> If SP2 only works with "proper preparation", why aren't these
> preparation steps listed when you run SP2? Are you really trying to =
tell me
> that the vast majority of XP users go through these steps unprompted?
>=20
> P.
>=20
>=20
>

[Paul Moloney]

"David Candy" <.> wrote in message
...

> Lose your viruses and spywear before upgrading.

I run a virus-checker every day. I run SpyBot (using its real-time
scanner constantly) and AdAware periodically. My system is
currently free from viruses.

> Read the readme file.

It has three bits of advice:

1.Check your computer for unwanted software.

So vague as to be utterly useless. However, I had already run Ad-Aware as
recommended.

> 2.Get the latest PC manufacturer updates for SP2.

Nothing mentioned on my manufacturer's web site. I don't think it would help
much,
since most of my machine has been upgraded (drives, CPU and DVD/CD drives).

> 3.Protect your important files.

This would hardly affect the upgrade.

P.

[Steve N.]

Paul Moloney wrote:

> I installed SP2 a while back, before I went on holiday.
> On returning, I noticed that my DVD writer (NEC ND-2510a)
> refused to read DVDs or CDs; when I inserted a CD or DVD, for
> about a minute after, no light was seen on the drive and no noise occured.
>
> Only after about a minute was any noise heard or light occur. At each
> stage, although I could move my mouse cursor, the system was unresponsive;
> I couldn't bring up the task manager, activate buttons or use Windows
> Explorer, for example.
>
> The system only became responsive once I opened the drive using the
> hardware button - though sometimes, the system froze entirely at this
> point.
>
> After playing around with the firmware with no results, I eventually decided
> to uninstall SP2. Once I rebooted, the DVD writer worked straight away.
>
> Has anyone else had the same experience? If so, is there a "safe" way to
> apply SP2, without running into this problem again?
>
> Thanks,
>
> P.
>

Other responders seem to have neglected what seems obvious...

Have you looked for updated hardware drivers for the device?

Steve