no access

[Mikeys]

seems I haven't been able to log onto messenger for the last few days. It
tells me that my password is invalid, I have reset the password but that did
not work. I attempted to e-mail microsoft but it seems I need to be logged
in to passport to do this. Any help much appreciated. Thanks Mike

[Jonathan Kay [MVP]]

Greetings,

Here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Mikeys" > wrote in message
.. .
> seems I haven't been able to log onto messenger for the last few days. It
> tells me that my password is invalid, I have reset the password but that did
> not work. I attempted to e-mail microsoft but it seems I need to be logged
> in to passport to do this. Any help much appreciated. Thanks Mike
>
>

[Mikeys]

Thanks Jonathan I'm back online. Mike


"Jonathan Kay [MVP]" > wrote in message
...
> Greetings,
>
> Here are some suggestions you might want to check/try:
>
> 1. The date on your computer needs to be set properly -- double click the
clock verify that
> the time and date are set.
> 2. If your password information is not saved, verify that you are typing
it in with the
> correct case (uppercase or lowercase).
> 3. Change your password @
http://memberservicesnet.passport.com/memberservice.srf, then try
> signing in again.
> 4. If you use a firewall (like ZoneAlarm, Norton Internet Security
etc. ), it's possible
> that Messenger doesn't have the correct rights to access the Internet,
especially since you
> upgraded. You may need to re/add Messenger to the allowed list of
programs in your firewall
> if this is the case.
> 5. If you disabled your firewall in the past, it still may be blocking
Messenger -- try
> restarting it and see if that helps the situation. You also might try
uninstalling an
> installed firewall, to verify that it isn't causing a problem (even if it
is disabled).
> 6. Clear your IE cache and cookies -- open Internet Explorer, click the
Tools menu, then
> Internet Options, then click the Delete Files button, and when that's
complete click the
> Delete Cookies button.
> 7. Check your IE Security settings -- open Internet Explorer, click the
Tools menu, then
> Internet Options, then Advanced tab, scroll to the Security section, and
verify that "Check
> for server certificate revocation" is unchecked. Also verify that 'Use
SSL 2.0' and Use SSL
> 3.0' is checked, then click OK.
> 8. Click Start, then Run, and enter the following:
> regsvr32 softpub.dll
> then click OK
>
> Then try again.
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
> "Mikeys" > wrote in message
> .. .
> > seems I haven't been able to log onto messenger for the last few days.
It
> > tells me that my password is invalid, I have reset the password but that
did
> > not work. I attempted to e-mail microsoft but it seems I need to be
logged
> > in to passport to do this. Any help much appreciated. Thanks Mike
> >
> >
>
>

[Jonathan Kay [MVP]]

Hi Mike,

Glad to hear it =).
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Mikeys" > wrote in message
.. .
> Thanks Jonathan I'm back online. Mike
>
>
> "Jonathan Kay [MVP]" > wrote in message
> ...
> > Greetings,
> >
> > Here are some suggestions you might want to check/try:
> >
> > 1. The date on your computer needs to be set properly -- double click the
> clock verify that
> > the time and date are set.
> > 2. If your password information is not saved, verify that you are typing
> it in with the
> > correct case (uppercase or lowercase).
> > 3. Change your password @
> http://memberservicesnet.passport.com/memberservice.srf, then try
> > signing in again.
> > 4. If you use a firewall (like ZoneAlarm, Norton Internet Security
> etc. ), it's possible
> > that Messenger doesn't have the correct rights to access the Internet,
> especially since you
> > upgraded. You may need to re/add Messenger to the allowed list of
> programs in your firewall
> > if this is the case.
> > 5. If you disabled your firewall in the past, it still may be blocking
> Messenger -- try
> > restarting it and see if that helps the situation. You also might try
> uninstalling an
> > installed firewall, to verify that it isn't causing a problem (even if it
> is disabled).
> > 6. Clear your IE cache and cookies -- open Internet Explorer, click the
> Tools menu, then
> > Internet Options, then click the Delete Files button, and when that's
> complete click the
> > Delete Cookies button.
> > 7. Check your IE Security settings -- open Internet Explorer, click the
> Tools menu, then
> > Internet Options, then Advanced tab, scroll to the Security section, and
> verify that "Check
> > for server certificate revocation" is unchecked. Also verify that 'Use
> SSL 2.0' and Use SSL
> > 3.0' is checked, then click OK.
> > 8. Click Start, then Run, and enter the following:
> > regsvr32 softpub.dll
> > then click OK
> >
> > Then try again.
> > ____________________________________________
> > Jonathan Kay
> > Microsoft MVP - Windows Messenger/MSN Messenger
> > Associate Expert
> > http://www.microsoft.com/windowsxp/expertzone/
> > Messenger Resources - http://messenger.jonathankay.com
> >
> > "Mikeys" > wrote in message
> > .. .
> > > seems I haven't been able to log onto messenger for the last few days.
> It
> > > tells me that my password is invalid, I have reset the password but that
> did
> > > not work. I attempted to e-mail microsoft but it seems I need to be
> logged
> > > in to passport to do this. Any help much appreciated. Thanks Mike
> > >
> > >
> >
> >
>
>