Laserjet 4 can only print from the main tray in Word.

[[email protected]]

This is absolutely NUTS.

I have a networked Laserjet 4 with Postscript SIMM.
It has been working fine on two workstations, a Windows 98 machine and
an XP Home machine. It still works fine UNLESS we are printing from
microsoft word 97.

Word 97 for some reason can only print from the paper tray. Neither
workstation can use the multipurpose tray from word. Every other
application seems to work fine and able to select trays as required
with no problem, it is ONLY Word 97. I just printed on the XP machine
from notepad to the MP tray. Worked as expected.

This just started a few days ago.
I reset the printer, rebooted all the machines on the network.
No difference.
I looked at the printer settings and the MP tray was set for LOCK.
AHA!. I thought I was onto something. I set LOCK to NONE. No
difference from Word 97.

I replaced the NORMAL.DOT on the XP machine with one saved last March.
No change.

I read some stuff online, a few references to this problem with
Laserjet 4s. One post said it was seemingly ALWAYS Laserjet 4s.

Does anyone have any ideas?

[Cari \(MS-MVP\)]

Have you tried from a later version of Word? Word 97 is no longer
supported.

You might want to try in the newsgroups specific to Word, since it's
obviously an issue with that application.
--
Cari (MS-MVP) Windows Client - Printing/Imaging and Hardware
www.coribright.com

" > wrote in message
...
> This is absolutely NUTS.
>
> I have a networked Laserjet 4 with Postscript SIMM.
> It has been working fine on two workstations, a Windows 98 machine and
> an XP Home machine. It still works fine UNLESS we are printing from
> microsoft word 97.
>
> Word 97 for some reason can only print from the paper tray. Neither
> workstation can use the multipurpose tray from word. Every other
> application seems to work fine and able to select trays as required
> with no problem, it is ONLY Word 97. I just printed on the XP machine
> from notepad to the MP tray. Worked as expected.
>
> This just started a few days ago.
> I reset the printer, rebooted all the machines on the network.
> No difference.
> I looked at the printer settings and the MP tray was set for LOCK.
> AHA!. I thought I was onto something. I set LOCK to NONE. No
> difference from Word 97.
>
> I replaced the NORMAL.DOT on the XP machine with one saved last March.
> No change.
>
> I read some stuff online, a few references to this problem with
> Laserjet 4s. One post said it was seemingly ALWAYS Laserjet 4s\0\0\0>
> Does anyone have any ideas?
>
>
>