1394 External Storage drive stops responding in Windows XP SP2

[Bigrig]

When clicking on save or restore to activiate the external HD, software
disappears. According to Article 885464
http://support.microsoft.com/default.aspx?scid=kb;en-us;885464

There is a hotfix. Call "contact Microsoft Product Support Services to
obtain the hotfix". Expensive!!!!!!

Can I get the hotfix here?

[Kelly]

Nope!

--
All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com


"Bigrig" > wrote in message
...
> When clicking on save or restore to activiate the external HD, software
> disappears. According to Article 885464
> http://support.microsoft.com/default.aspx?scid=kb;en-us;885464
>
> There is a hotfix. Call "contact Microsoft Product Support Services to
> obtain the hotfix". Expensive!!!!!!
>
> Can I get the hotfix here?

[Bigrig]

Are they likely to charge me for this hotfix created by SP2?


"Kelly" wrote:

> Nope!
>
> --
> All the Best,
> Kelly (MS-MVP)
>
> Troubleshooting Windows XP
> http://www.kellys-korner-xp.com
>
>
> "Bigrig" > wrote in message
> ...
> > When clicking on save or restore to activiate the external HD, software
> > disappears. According to Article 885464
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;885464
> >
> > There is a hotfix. Call "contact Microsoft Product Support Services to
> > obtain the hotfix". Expensive!!!!!!
> >
> > Can I get the hotfix here?
>
>
>

[Vagabond Software]

"Bigrig" > wrote in message =
...
> Are they likely to charge me for this hotfix created by SP2?
>=20
>=20

Here is the blurb on the web-site...

"Note: In special cases, charges that are ordinarily incurred for =
support calls may be canceled if a Microsoft Support Professional =
determines that a specific update will resolve your problem. The usual =
support costs will apply to additional support questions and issues that =
do not qualify for the specific update in question."

It's a little vague. This could mean that if you've mistakenly assumed =
that this fix applies to your problem, then you could be charged. Their =
explanation could also mean that as long as your calling about this =
problem, mistakenly or not, then any charges will be waived.

carl

[Rock]

Bigrig wrote:

> When clicking on save or restore to activiate the external HD, software
> disappears. According to Article 885464
> http://support.microsoft.com/default.aspx?scid=kb;en-us;885464
>
> There is a hotfix. Call "contact Microsoft Product Support Services to
> obtain the hotfix". Expensive!!!!!!
>
> Can I get the hotfix here?

There is never a charge for a hotfix provided you don't mention anything
else other than that. Read the whole article and call MS for it.
That's the only way to get it.