AdobeReader6 and WindowsMessenger5

[DeeDee]

My problem is, every time before AdobeReader6 started to
load, 'Windows Installer' will pop up saying 'Preparing
to install' (WindowsMessenger5), I have to stop it by
clicking on 'Cancel'. It took about some twenty seconds
in cancelling. Right after that it repeatedly started
preparing to install again, even though I kept cancelling
it.

I have to open 'Windows Task Manager' and have to end it
several times until it finally stopped.

My computer is running on XP Pro. I already have
WindowsMessenger5 and MSN Messenger6 installed some time
ago. I also have disabled the 'Instant Messaging
Scanning' in NAV 2003.

How can I solve this problem. Please help.

[Jonathan Kay [MVP]]

Greetings DeeDee,

You can use the Windows Installer
CleanUp Utility to fix this.

First, download the Windows Installer Cleanup Utility:
http://download.microsoft.com/download/office2000pro/util20/1/NT4/EN-US/msicuu.exe

Run and install the program after you've downloaded it. After the setup is complete, click
Start, then Programs (All Programs if you're using XP), then Windows Install Clean Up.

Click Windows Messenger 5.0 or MSN Messenger 6.0 (not sure which version you're referring to)
and then click 'Remove'. Click 'OK' to the warning message that comes up. Also, you may
need to recreate some Messenger shortcuts (you'll find Windows Messenger in \Program
Files\Messenger\msmsgs.exe and MSN Messenger in \Program Files in \Program Files\MSN
Messenger\msnmsgr.exe).
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"DeeDee" > wrote in message
...
> My problem is, every time before AdobeReader6 started to
> load, 'Windows Installer' will pop up saying 'Preparing
> to install' (WindowsMessenger5), I have to stop it by
> clicking on 'Cancel'. It took about some twenty seconds
> in cancelling. Right after that it repeatedly started
> preparing to install again, even though I kept cancelling
> it.
>
> I have to open 'Windows Task Manager' and have to end it
> several times until it finally stopped.
>
> My computer is running on XP Pro. I already have
> WindowsMessenger5 and MSN Messenger6 installed some time
> ago. I also have disabled the 'Instant Messaging
> Scanning' in NAV 2003.
>
> How can I solve this problem. Please help.

Thanks Jonathan. AdobeReader6 starts without problem now.

However, I can create shortcut of WindowsMessenger5 on
Desktop, but when I go to Start>Programs and doubleclick
on WindowsMessenger5, it says 'Problem with shortcut -
the parameter is incorrect'. How can I create a correct
shortcut there?



>-----Original Message-----
>Greetings DeeDee,
>
>You can use the Windows Installer
>CleanUp Utility to fix this.
>
>First, download the Windows Installer Cleanup Utility:
>http://download.microsoft.com/download/office2000pro/util
20/1/NT4/EN-US/msicuu.exe
>
>Run and install the program after you've downloaded it.
After the setup is complete, click
>Start, then Programs (All Programs if you're using XP),
then Windows Install Clean Up.
>
>Click Windows Messenger 5.0 or MSN Messenger 6.0 (not
sure which version you're referring to)
>and then click 'Remove'. Click 'OK' to the warning
message that comes up. Also, you may
>need to recreate some Messenger shortcuts (you'll find
Windows Messenger in \Program
>Files\Messenger\msmsgs.exe and MSN Messenger in \Program
Files in \Program Files\MSN
>Messenger\msnmsgr.exe).
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"DeeDee" > wrote in
message
...
>> My problem is, every time before AdobeReader6 started
to
>> load, 'Windows Installer' will pop up saying 'Preparing
>> to install' (WindowsMessenger5), I have to stop it by
>> clicking on 'Cancel'. It took about some twenty seconds
>> in cancelling. Right after that it repeatedly started
>> preparing to install again, even though I kept
cancelling
>> it.
>>
>> I have to open 'Windows Task Manager' and have to end
it
>> several times until it finally stopped.
>>
>> My computer is running on XP Pro. I already have
>> WindowsMessenger5 and MSN Messenger6 installed some
time
>> ago. I also have disabled the 'Instant Messaging
>> Scanning' in NAV 2003.
>>
>> How can I solve this problem. Please help.
>
>
>.
>

[Jonathan Kay [MVP]]

Hi,

Just drag the icon from the Desktop to the Start button (just hold it there for a second),
then Start menu will popup and you can then put it where you'd like.

Alternatively, you can right-click the Start button, choose Open, then choose the Programs
folder, and move/make the shortcut there.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


> wrote in message
...
> Thanks Jonathan. AdobeReader6 starts without problem now.
>
> However, I can create shortcut of WindowsMessenger5 on
> Desktop, but when I go to Start>Programs and doubleclick
> on WindowsMessenger5, it says 'Problem with shortcut -
> the parameter is incorrect'. How can I create a correct
> shortcut there?
>
>
>
> >-----Original Message-----
> >Greetings DeeDee,
> >
> >You can use the Windows Installer
> >CleanUp Utility to fix this.
> >
> >First, download the Windows Installer Cleanup Utility:
> >http://download.microsoft.com/download/office2000pro/util
> 20/1/NT4/EN-US/msicuu.exe
> >
> >Run and install the program after you've downloaded it.
> After the setup is complete, click
> >Start, then Programs (All Programs if you're using XP),
> then Windows Install Clean Up.
> >
> >Click Windows Messenger 5.0 or MSN Messenger 6.0 (not
> sure which version you're referring to)
> >and then click 'Remove'. Click 'OK' to the warning
> message that comes up. Also, you may
> >need to recreate some Messenger shortcuts (you'll find
> Windows Messenger in \Program
> >Files\Messenger\msmsgs.exe and MSN Messenger in \Program
> Files in \Program Files\MSN
> >Messenger\msnmsgr.exe).
> >____________________________________________
> >Jonathan Kay
> >Microsoft MVP - Windows Messenger/MSN Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >
> >"DeeDee" > wrote in
> message
> ...
> >> My problem is, every time before AdobeReader6 started
> to
> >> load, 'Windows Installer' will pop up saying 'Preparing
> >> to install' (WindowsMessenger5), I have to stop it by
> >> clicking on 'Cancel'. It took about some twenty seconds
> >> in cancelling. Right after that it repeatedly started
> >> preparing to install again, even though I kept
> cancelling
> >> it.
> >>
> >> I have to open 'Windows Task Manager' and have to end
> it
> >> several times until it finally stopped.
> >>
> >> My computer is running on XP Pro. I already have
> >> WindowsMessenger5 and MSN Messenger6 installed some
> time
> >> ago. I also have disabled the 'Instant Messaging
> >> Scanning' in NAV 2003.
> >>
> >> How can I solve this problem. Please help.
> >
> >
> >.
> >

this tool doesn't work on WXP


>-----Original Message-----
>Greetings DeeDee,
>
>You can use the Windows Installer
>CleanUp Utility to fix this.
>
>First, download the Windows Installer Cleanup Utility:
>http://download.microsoft.com/download/office2000pro/util
20/1/NT4/EN-US/msicuu.exe
>
>Run and install the program after you've downloaded it.
After the setup is complete, click
>Start, then Programs (All Programs if you're using XP),
then Windows Install Clean Up.
>
>Click Windows Messenger 5.0 or MSN Messenger 6.0 (not
sure which version you're referring to)
>and then click 'Remove'. Click 'OK' to the warning
message that comes up. Also, you may
>need to recreate some Messenger shortcuts (you'll find
Windows Messenger in \Program
>Files\Messenger\msmsgs.exe and MSN Messenger in \Program
Files in \Program Files\MSN
>Messenger\msnmsgr.exe).
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"DeeDee" > wrote in
message
...
>> My problem is, every time before AdobeReader6 started
to
>> load, 'Windows Installer' will pop up saying 'Preparing
>> to install' (WindowsMessenger5), I have to stop it by
>> clicking on 'Cancel'. It took about some twenty seconds
>> in cancelling. Right after that it repeatedly started
>> preparing to install again, even though I kept
cancelling
>> it.
>>
>> I have to open 'Windows Task Manager' and have to end
it
>> several times until it finally stopped.
>>
>> My computer is running on XP Pro. I already have
>> WindowsMessenger5 and MSN Messenger6 installed some
time
>> ago. I also have disabled the 'Instant Messaging
>> Scanning' in NAV 2003.
>>
>> How can I solve this problem. Please help.
>
>
>.
>

[Jonathan Kay [MVP]]

Hi,

It sure does,have you actually tried?
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


> wrote in message
...
> this tool doesn't work on WXP
>
>
> >-----Original Message-----
> >Greetings DeeDee,
> >
> >You can use the Windows Installer
> >CleanUp Utility to fix this.
> >
> >First, download the Windows Installer Cleanup Utility:
> >http://download.microsoft.com/download/office2000pro/util
> 20/1/NT4/EN-US/msicuu.exe
> >
> >Run and install the program after you've downloaded it.
> After the setup is complete, click
> >Start, then Programs (All Programs if you're using XP),
> then Windows Install Clean Up.
> >
> >Click Windows Messenger 5.0 or MSN Messenger 6.0 (not
> sure which version you're referring to)
> >and then click 'Remove'. Click 'OK' to the warning
> message that comes up. Also, you may
> >need to recreate some Messenger shortcuts (you'll find
> Windows Messenger in \Program
> >Files\Messenger\msmsgs.exe and MSN Messenger in \Program
> Files in \Program Files\MSN
> >Messenger\msnmsgr.exe).
> >____________________________________________
> >Jonathan Kay
> >Microsoft MVP - Windows Messenger/MSN Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >
> >"DeeDee" > wrote in
> message
> ...
> >> My problem is, every time before AdobeReader6 started
> to
> >> load, 'Windows Installer' will pop up saying 'Preparing
> >> to install' (WindowsMessenger5), I have to stop it by
> >> clicking on 'Cancel'. It took about some twenty seconds
> >> in cancelling. Right after that it repeatedly started
> >> preparing to install again, even though I kept
> cancelling
> >> it.
> >>
> >> I have to open 'Windows Task Manager' and have to end
> it
> >> several times until it finally stopped.
> >>
> >> My computer is running on XP Pro. I already have
> >> WindowsMessenger5 and MSN Messenger6 installed some
> time
> >> ago. I also have disabled the 'Instant Messaging
> >> Scanning' in NAV 2003.
> >>
> >> How can I solve this problem. Please help.
> >
> >
> >.
> >

[Philippe]

Hi,
Yes I did tests on a XP SP1 workstation
There was an error message like "you need administrator rights" ; I have
full and admin rights on this workstation

So when I read this article
http://www.microsoft.com/downloads/details.aspx?FamilyID=5fed58f0-8b41-4928-8939-328452843bce&DisplayLang=en

I saw this important information at the bottom of this article :
" Important: The Msicu.exe and Msicuu.exe utilities are not supported on
systems where Microsoft Windows Installer 2.0 or later is installed,
including Microsoft Windows XP. "

So I could NOT follow your tip to fix windows messenger 5.0 wich launch
Windows Installer each time Acrobat Reader 6.0 has opened...

So what is the next try ?

Thank you for your help,

----------
Philippe



"Jonathan Kay [MVP]" > wrote in message
...
> Hi,
>
> It sure does,have you actually tried?
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
>
> > wrote in message
> ...
> > this tool doesn't work on WXP
> >
> >
> > >-----Original Message-----
> > >Greetings DeeDee,
> > >
> > >You can use the Windows Installer
> > >CleanUp Utility to fix this.
> > >
> > >First, download the Windows Installer Cleanup Utility:
> > >http://download.microsoft.com/download/office2000pro/util
> > 20/1/NT4/EN-US/msicuu.exe
> > >
> > >Run and install the program after you've downloaded it.
> > After the setup is complete, click
> > >Start, then Programs (All Programs if you're using XP),
> > then Windows Install Clean Up.
> > >
> > >Click Windows Messenger 5.0 or MSN Messenger 6.0 (not
> > sure which version you're referring to)
> > >and then click 'Remove'. Click 'OK' to the warning
> > message that comes up. Also, you may
> > >need to recreate some Messenger shortcuts (you'll find
> > Windows Messenger in \Program
> > >Files\Messenger\msmsgs.exe and MSN Messenger in \Program
> > Files in \Program Files\MSN
> > >Messenger\msnmsgr.exe).
> > >____________________________________________
> > >Jonathan Kay
> > >Microsoft MVP - Windows Messenger/MSN Messenger
> > >Associate Expert
> > >http://www.microsoft.com/windowsxp/expertzone/
> > >Messenger Resources - http://messenger.jonathankay.com
> > >
> > >
> > >"DeeDee" > wrote in
> > message
> > ...
> > >> My problem is, every time before AdobeReader6 started
> > to
> > >> load, 'Windows Installer' will pop up saying 'Preparing
> > >> to install' (WindowsMessenger5), I have to stop it by
> > >> clicking on 'Cancel'. It took about some twenty seconds
> > >> in cancelling. Right after that it repeatedly started
> > >> preparing to install again, even though I kept
> > cancelling
> > >> it.
> > >>
> > >> I have to open 'Windows Task Manager' and have to end
> > it
> > >> several times until it finally stopped.
> > >>
> > >> My computer is running on XP Pro. I already have
> > >> WindowsMessenger5 and MSN Messenger6 installed some
> > time
> > >> ago. I also have disabled the 'Instant Messaging
> > >> Scanning' in NAV 2003.
> > >>
> > >> How can I solve this problem. Please help.
> > >
> > >
> > >.
> > >
>
>


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.544 / Virus Database: 338 - Release Date: 25/11/2003

[Jonathan Kay [MVP]]

Hi Phillipe,

I would suggest you have another problem then.

What is said there is incorrect, it installs fine on Windows XP.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Philippe" > wrote in message
...
> Hi,
> Yes I did tests on a XP SP1 workstation
> There was an error message like "you need administrator rights" ; I have
> full and admin rights on this workstation
>
> So when I read this article
>
http://www.microsoft.com/downloads/details.aspx?FamilyID=5fed58f0-8b41-4928-8939-328452843bce&DisplayLang=en
>
> I saw this important information at the bottom of this article :
> " Important: The Msicu.exe and Msicuu.exe utilities are not supported on
> systems where Microsoft Windows Installer 2.0 or later is installed,
> including Microsoft Windows XP. "
>
> So I could NOT follow your tip to fix windows messenger 5.0 wich launch
> Windows Installer each time Acrobat Reader 6.0 has opened...
>
> So what is the next try ?
>
> Thank you for your help,
>
> ----------
> Philippe
>
>
>
> "Jonathan Kay [MVP]" > wrote in message
> ...
> > Hi,
> >
> > It sure does,have you actually tried?
> > ____________________________________________
> > Jonathan Kay
> > Microsoft MVP - Windows Messenger/MSN Messenger
> > Associate Expert
> > http://www.microsoft.com/windowsxp/expertzone/
> > Messenger Resources - http://messenger.jonathankay.com
> >
> >
> > > wrote in message
> > ...
> > > this tool doesn't work on WXP
> > >
> > >
> > > >-----Original Message-----
> > > >Greetings DeeDee,
> > > >
> > > >You can use the Windows Installer
> > > >CleanUp Utility to fix this.
> > > >
> > > >First, download the Windows Installer Cleanup Utility:
> > > >http://download.microsoft.com/download/office2000pro/util
> > > 20/1/NT4/EN-US/msicuu.exe
> > > >
> > > >Run and install the program after you've downloaded it.
> > > After the setup is complete, click
> > > >Start, then Programs (All Programs if you're using XP),
> > > then Windows Install Clean Up.
> > > >
> > > >Click Windows Messenger 5.0 or MSN Messenger 6.0 (not
> > > sure which version you're referring to)
> > > >and then click 'Remove'. Click 'OK' to the warning
> > > message that comes up. Also, you may
> > > >need to recreate some Messenger shortcuts (you'll find
> > > Windows Messenger in \Program
> > > >Files\Messenger\msmsgs.exe and MSN Messenger in \Program
> > > Files in \Program Files\MSN
> > > >Messenger\msnmsgr.exe).
> > > >____________________________________________
> > > >Jonathan Kay
> > > >Microsoft MVP - Windows Messenger/MSN Messenger
> > > >Associate Expert
> > > >http://www.microsoft.com/windowsxp/expertzone/
> > > >Messenger Resources - http://messenger.jonathankay.com
> > > >
> > > >
> > > >"DeeDee" > wrote in
> > > message
> > > ...
> > > >> My problem is, every time before AdobeReader6 started
> > > to
> > > >> load, 'Windows Installer' will pop up saying 'Preparing
> > > >> to install' (WindowsMessenger5), I have to stop it by
> > > >> clicking on 'Cancel'. It took about some twenty seconds
> > > >> in cancelling. Right after that it repeatedly started
> > > >> preparing to install again, even though I kept
> > > cancelling
> > > >> it.
> > > >>
> > > >> I have to open 'Windows Task Manager' and have to end
> > > it
> > > >> several times until it finally stopped.
> > > >>
> > > >> My computer is running on XP Pro. I already have
> > > >> WindowsMessenger5 and MSN Messenger6 installed some
> > > time
> > > >> ago. I also have disabled the 'Instant Messaging
> > > >> Scanning' in NAV 2003.
> > > >>
> > > >> How can I solve this problem. Please help.
> > > >
> > > >
> > > >.
> > > >
> >
> >
>
>
> ---
> Outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.544 / Virus Database: 338 - Release Date: 25/11/2003
>
>

[pepecurdele]

I just wanna say THANK YOU!

I almost re-install Windows due to the same problem, wich turn me
crazy.
Now, works fine.

Thanks again.


Jonathan Kay [MVP] wrote:
> *Hi Phillipe,
>
> I would suggest you have another problem then.
>
> What is said there is incorrect, it installs fine on Windows XP.
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
> "Philippe" > wrote in message
> ...
> > Hi,
> > Yes I did tests on a XP SP1 workstation
> > There was an error message like "you need administrator rights" ; I
> have
> > full and admin rights on this workstation
> >
> > So when I read this article
> >
> http://tinyurl.com/p9t9
> >
> > I saw this important information at the bottom of this article :
> > " Important: The Msicu.exe and Msicuu.exe utilities are not
> supported on
> > systems where Microsoft Windows Installer 2.0 or later is
> installed,
> > including Microsoft Windows XP. "
> >
> > So I could NOT follow your tip to fix windows messenger 5.0 wich
> launch
> > Windows Installer each time Acrobat Reader 6.0 has opened...
> >
> > So what is the next try ?
> >
> > Thank you for your help,
> >
> > ----------
> > Philippe
> >
> >
> >
> > "Jonathan Kay [MVP]" > wrote in
> message
> > ...
> >
> >
> > ---
> > Outgoing mail is certified Virus Free.
> > Checked by AVG anti-virus system (http://www.grisoft.com).
> > Version: 6.0.544 / Virus Database: 338 - Release Date: 25/11/2003
> >
> > *



--
pepecurdele
------------------------------------------------------------------------
Posted via http://www.mcse.ms
------------------------------------------------------------------------
View this thread: http://www.mcse.ms/message116777.html

[Jonathan Kay [MVP]]

Hi,

Glad to be of assistance =)
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

"pepecurdele" > wrote in message
...
>
> I just wanna say THANK YOU!
>
> I almost re-install Windows due to the same problem, wich turn me
> crazy.
> Now, works fine.
>
> Thanks again.
>
>
> Jonathan Kay [MVP] wrote:
>> *Hi Phillipe,
>>
>> I would suggest you have another problem then.
>>
>> What is said there is incorrect, it installs fine on Windows XP.
>> ____________________________________________
>> Jonathan Kay
>> Microsoft MVP - Windows Messenger/MSN Messenger
>> Associate Expert
>> http://www.microsoft.com/windowsxp/expertzone/
>> Messenger Resources - http://messenger.jonathankay.com
>>
>> "Philippe" > wrote in message
>> ...
>> > Hi,
>> > Yes I did tests on a XP SP1 workstation
>> > There was an error message like "you need administrator rights" ; I
>> have
>> > full and admin rights on this workstation
>> >
>> > So when I read this article
>> >
>> http://tinyurl.com/p9t9
>> >
>> > I saw this important information at the bottom of this article :
>> > " Important: The Msicu.exe and Msicuu.exe utilities are not
>> supported on
>> > systems where Microsoft Windows Installer 2.0 or later is
>> installed,
>> > including Microsoft Windows XP. "
>> >
>> > So I could NOT follow your tip to fix windows messenger 5.0 wich
>> launch
>> > Windows Installer each time Acrobat Reader 6.0 has opened...
>> >
>> > So what is the next try ?
>> >
>> > Thank you for your help,
>> >
>> > ----------
>> > Philippe
>> >
>> >
>> >
>> > "Jonathan Kay [MVP]" > wrote in
>> message
>> > ...
>> >
>> >
>> > ---
>> > Outgoing mail is certified Virus Free.
>> > Checked by AVG anti-virus system (http://www.grisoft.com).
>> > Version: 6.0.544 / Virus Database: 338 - Release Date: 25/11/2003
>> >
>> > *
>
>
>
> --
> pepecurdele
> ------------------------------------------------------------------------
> Posted via http://www.mcse.ms
> ------------------------------------------------------------------------
> View this thread: http://www.mcse.ms/message116777.html
>