epson stylus photo r320

[phil]

I cannot get win xp to install this printer. it seems that it is a driver
problem even though i have used the cd and also a downloaded driver from
epson. tech support has not solved the problem even after 2 hours on the
phone they seem to think it is a ms usb driver problem. any help would be
appreciated
--
phil

[Cari \(MS-MVP\)]

Are the USB ports known to be working correctly with other USB devices?

What exactly happens when you try to install the software (without the
printer being attached)?
--
Cari (MS-MVP) Windows Client - Printing/Imaging and Hardware
www.coribright.com

"phil" > wrote in message
...
>I cannot get win xp to install this printer. it seems that it is a driver
> problem even though i have used the cd and also a downloaded driver from
> epson. tech support has not solved the problem even after 2 hours on the
> phone they seem to think it is a ms usb driver problem. any help would be
> appreciated
> --
> phil
>

[phil]

thank you! yes the usb ports are all working with another printer and also a
flash memory card.the software installs ok up to the point when they tell you
to plug in the cable and then I get a message that there was a problem
installing the hardware and it starts looking for for a driver for (usb 2.0
mfp hi speed). all of my usb ports are 2.0

"Cari (MS-MVP)" wrote:

> Are the USB ports known to be working correctly with other USB devices?
>
> What exactly happens when you try to install the software (without the
> printer being attached)?
> --
> Cari (MS-MVP) Windows Client - Printing/Imaging and Hardware
> www.coribright.com
>
> "phil" > wrote in message
> ...
> >I cannot get win xp to install this printer. it seems that it is a driver
> > problem even though i have used the cd and also a downloaded driver from
> > epson. tech support has not solved the problem even after 2 hours on the
> > phone they seem to think it is a ms usb driver problem. any help would be
> > appreciated
> > --
> > phil
> >
>
>
>
>

[Chuck]

Is the other printer a non Epson Multifunction printer?
I'm asking this because I have a reverse problem in that a Brother mfp will
not install correctly on one XP system that has an R300M previously
installed, along with a Canon S750. Printer functions are OK for all three,
but the FAX software for the MFP will not function properly, nor will a
configuration utility. The MFP Mfr has acknowledged that at least part of
the problem is known to exist, but has not provided a solution.
The MFP installs properly (all functions) as a LAN TCP/IP device on all
systems.

"phil" > wrote in message
...
> thank you! yes the usb ports are all working with another printer and also
> a
> flash memory card.the software installs ok up to the point when they tell
> you
> to plug in the cable and then I get a message that there was a problem
> installing the hardware and it starts looking for for a driver for (usb
> 2.0
> mfp hi speed). all of my usb ports are 2.0
>
> "Cari (MS-MVP)" wrote:
>
>> Are the USB ports known to be working correctly with other USB devices?
>>
>> What exactly happens when you try to install the software (without the
>> printer being attached)?
>> --
>> Cari (MS-MVP) Windows Client - Printing/Imaging and Hardware
>> www.coribright.com
>>
>> "phil" > wrote in message
>> ...
>> >I cannot get win xp to install this printer. it seems that it is a
>> >driver
>> > problem even though i have used the cd and also a downloaded driver
>> > from
>> > epson. tech support has not solved the problem even after 2 hours on
>> > the
>> > phone they seem to think it is a ms usb driver problem. any help would
>> > be
>> > appreciated
>> > --
>> > phil
>> >
>>
>>
>>
>>

[phil]

the other is a single use canon s330 a very basic text printer that works
fine. The epson R320 is also a single use photo printer.nether one is a
multifunction printer,perhaps that may be the problem,because the wizard is
looking for a MFP I know it makes sense now that I see it but I did not know
that MFP meant multifunction printer. Also the spooler was on when I used the
command prompt.I have deleted and reinstalled the software 3 times both with
and without anti-virus turned off

"Chuck" wrote:

> Is the other printer a non Epson Multifunction printer?
> I'm asking this because I have a reverse problem in that a Brother mfp will
> not install correctly on one XP system that has an R300M previously
> installed, along with a Canon S750. Printer functions are OK for all three,
> but the FAX software for the MFP will not function properly, nor will a
> configuration utility. The MFP Mfr has acknowledged that at least part of
> the problem is known to exist, but has not provided a solution.
> The MFP installs properly (all functions) as a LAN TCP/IP device on all
> systems.
>
> "phil" > wrote in message
> ...
> > thank you! yes the usb ports are all working with another printer and also
> > a
> > flash memory card.the software installs ok up to the point when they tell
> > you
> > to plug in the cable and then I get a message that there was a problem
> > installing the hardware and it starts looking for for a driver for (usb
> > 2.0
> > mfp hi speed). all of my usb ports are 2.0
> >
> > "Cari (MS-MVP)" wrote:
> >
> >> Are the USB ports known to be working correctly with other USB devices?
> >>
> >> What exactly happens when you try to install the software (without the
> >> printer being attached)?
> >> --
> >> Cari (MS-MVP) Windows Client - Printing/Imaging and Hardware
> >> www.coribright.com
> >>
> >> "phil" > wrote in message
> >> ...
> >> >I cannot get win xp to install this printer. it seems that it is a
> >> >driver
> >> > problem even though i have used the cd and also a downloaded driver
> >> > from
> >> > epson. tech support has not solved the problem even after 2 hours on
> >> > the
> >> > phone they seem to think it is a ms usb driver problem. any help would
> >> > be
> >> > appreciated
> >> > --
> >> > phil
> >> >
> >>
> >>
> >>
> >>
>
>
>