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December 11th 03, 06:04 PM
Mike, I've got the same problem here, if you find out
anything please let me know.....

I'm unable to connect in voice with anyone and it's the
same thing with them they can't get voice either....

I'm running Windows XP Home, I also have ZoneAlarm 4.0,
and Nortons AntiVirus 2004 on my system.

I'm unable to get the voice to work, I've set the UDP
Ports to 5004-65535 just like I had done in the past when
it worked, but now nothing is working in voice.

Is there another setting that needs to be made on the
ports or somewhere else on my system or in ZoneAlarm or
Nortons...

Please let me know for this is getting trying and knowing
it worked once before why has it stopped now....

I do not have Windows XP Home editions Fire Wall
running.....

I'm currently running MSN 6.0, but I have tried the MSN
6.1 and I have the same problem no matter which one I'm
using.....

>-----Original Message-----
>My problem is that I can not get a voice connection to
>anyone through messenger. Also my download speeds are
>very slow or sometimes i can't download.
>
>This happens with various people at various times of the
>day. Even "quite" times.
>
>Now i know you are all going to say firewalls one end or
>the other, but it isn't I've turned off the firewall the
>built in firewall and zone alarm. Some of the people i
>download from or try a V.chat with don't even have them.
>
>I'm using MSN 6.0.0602.
>
>Any ideas would be helpful at the moment I'm resorting
to
>people emailing the files to me as it works out quicker.
>.
>

Jonathan Kay [MVP]
January 8th 04, 05:17 PM
Greetings Ron,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Then, both you and your contact should verify that the Windows XP Internet Connection
Firewall isn't on -- click Start, then click the Control Panel. If you're in category view
click Network and Internet connections then click Network Connections. Right click your
network/internet connection, then click Properties. Click the Advanced Tab, and verify that
the Internet Connection Firewall is unchecked. As well, if your contact is using some type
of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that
Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are using a router (with UPnP support),
you may need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should
be under the Internet Gateway heading) and choose Properties. Choose the Settings button,
click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close
Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com



"RonB" > wrote in message
...
> I am trying to use Windows Messenger with live video. The keyword is 'trying'. For
testing purposes, both my computer and other computer both have XP installed and are using
the same Logitech camera model. Both systems are connected via high speed cable modems,
although one system (System A) also has a Linksys router (with SIP enalbed). Please see
diagram below:
>
> System A --> Router -- Cable Modem --> ISP --> Cable Modem --> System B
>
> The problem:
> Audio is fine between System A and System B. Video transmitted on System B is received on
System A, but video transmitted on System A is not received on System B. A small 'x' appears
in the Video Window in System B. No other error message appears.
>
> HELP. Ron

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