What to do?

[Granpa]

I'm not very knowledgeable about computers in general so I
hope that I am asking this question in the right forum. My
Norton anti virus tells me that it quarantined a virus from
the e-mail but cannot repair the file. Apparently the only
way to get rid of the virus is to delete the file. My
question is, what should I do? If I have to delete the
file, how can I reinstall a clean version? Can I just
leave the virus quarantined and forget about it? Is there
some where else I should be asking these questions? Sorry
if these are stupid questions but I'm a rookie and really
don't know how to proceed.
The infected file is Fixklex.com.pif
The virus is Bugbear.B@mm
This info is from my Nortons
Thanks in advance Granpa

[Ray Taylor]

The file is a virus and it was designed to destroy. For this reason there is
no such thing as a 'clean version' of the file.
Most virus scanners nowdays have a quaranteen facility that will temporarly
store the virus where it cant harm anything so it is safe for you to delete.
If you KNOW the file is not a virus then you can restore it from the
quaranteen and use it. I would only advise this if you auctually designed
the program which i doubt.

Ray Taylor




"Granpa" > wrote in message
...
> I'm not very knowledgeable about computers in general so I
> hope that I am asking this question in the right forum. My
> Norton anti virus tells me that it quarantined a virus from
> the e-mail but cannot repair the file. Apparently the only
> way to get rid of the virus is to delete the file. My
> question is, what should I do? If I have to delete the
> file, how can I reinstall a clean version? Can I just
> leave the virus quarantined and forget about it? Is there
> some where else I should be asking these questions? Sorry
> if these are stupid questions but I'm a rookie and really
> don't know how to proceed.
> The infected file is Fixklex.com.pif
> The virus is Bugbear.B@mm
> This info is from my Nortons
> Thanks in advance Granpa

[Rick \Nutcase\ Rogers]

Hi.

Delete the e-mail file without remorse. You will not need to replace it.

Oh, and this forum is perfectly fine for this type of question.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Granpa" > wrote in message
...
> I'm not very knowledgeable about computers in general so I
> hope that I am asking this question in the right forum. My
> Norton anti virus tells me that it quarantined a virus from
> the e-mail but cannot repair the file. Apparently the only
> way to get rid of the virus is to delete the file. My
> question is, what should I do? If I have to delete the
> file, how can I reinstall a clean version? Can I just
> leave the virus quarantined and forget about it? Is there
> some where else I should be asking these questions? Sorry
> if these are stupid questions but I'm a rookie and really
> don't know how to proceed.
> The infected file is Fixklex.com.pif
> The virus is Bugbear.B@mm
> This info is from my Nortons
> Thanks in advance Granpa