XP Pro SP2 Limited or no Connectivity

[Viking Mail]

Hi all,

I've been asked to look at a broadband internet problem on a PC running XP
Pro with SP2. The machine normally connects to NTL's cable broadband via a
set top box, rather than a cable modem, and uses the mobo's onboard LAN
(SiS900 on a PC Chips 810LMR board) rather than the USB to Ethernet adapter
that NTL supply.

I'm told that the machine has been behaving normally for some time, and is
kept clean(ish) with various anti virus / anti malware utils, firewall, etc.
Several days ago, Ad-Aware apparently found and removed "something" - the
machine's owner can't recall what but, according to Ad-Aware's quarantine
list, the last thing it dealt with was TopMoxie. I'm told that the owner
left Ad-Aware to deal with whatever it found, and when he returned, the
network connection icon in the tray was reporting "Limited or no
connectivity".

After trying to roll the machine back a couple of days via system restore,
he asked me to look at it. Thinking that the problem might stem from a
faulty cable or set top box I've attached the machine to my network, but the
problem persistes. Having done a little googling, I tried adding a second
NIC and using that to connect, but it made no difference.

I've tried netsh int ip reset, and attempted to install the patch documented
here: http://support.microsoft.com/default.aspx?scid=kb;en-us;884020

Unfortunately, the patch setup seems to hang about 2/3 way through the
install.

Any comments or suggestions would be greatly appreciated!

TIA,

Rob Ashburn.

[Steve Winograd [MVP]]

In article >, "Viking Mail"
> wrote:
>Hi all,
>
>I've been asked to look at a broadband internet problem on a PC running XP
>Pro with SP2. The machine normally connects to NTL's cable broadband via a
>set top box, rather than a cable modem, and uses the mobo's onboard LAN
>(SiS900 on a PC Chips 810LMR board) rather than the USB to Ethernet adapter
>that NTL supply.
>
>I'm told that the machine has been behaving normally for some time, and is
>kept clean(ish) with various anti virus / anti malware utils, firewall, etc.
>Several days ago, Ad-Aware apparently found and removed "something" - the
>machine's owner can't recall what but, according to Ad-Aware's quarantine
>list, the last thing it dealt with was TopMoxie. I'm told that the owner
>left Ad-Aware to deal with whatever it found, and when he returned, the
>network connection icon in the tray was reporting "Limited or no
>connectivity".
>
>After trying to roll the machine back a couple of days via system restore,
>he asked me to look at it. Thinking that the problem might stem from a
>faulty cable or set top box I've attached the machine to my network, but the
>problem persistes. Having done a little googling, I tried adding a second
>NIC and using that to connect, but it made no difference.
>
>I've tried netsh int ip reset, and attempted to install the patch documented
>here: http://support.microsoft.com/default.aspx?scid=kb;en-us;884020
>
>Unfortunately, the patch setup seems to hang about 2/3 way through the
>install.
>
>Any comments or suggestions would be greatly appreciated!
>
>TIA,
>
>Rob Ashburn.

Try this command: netsh winsock reset catalog

Try un-installing and re-installing the NIC.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

[Viking Mail]

Hi Steve,

> Try this command: netsh winsock reset catalog

Thanks for that - worked like a charm.

Rob Ashburn.

[Steve Winograd [MVP]]

In article >, "Viking Mail"
> wrote:
>Hi Steve,
>
>> Try this command: netsh winsock reset catalog
>
>Thanks for that - worked like a charm.
>
>Rob Ashburn.

You're welcome, Rob. That's a new command in XP Service Pack 2 that
can fix corrupted network connections and TCP/IP stacks. I'm glad
that it worked for you.

For pre-SP2 XP systems, you can use this program:

http://www.spychecker.com/program/winsockxpfix.html
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com