Other Fax Programs besides Winfax pro?

[Jordan Kovats]

I am still having issues with winfax Pro 10.03 and xp home. Looking
forward to the 1hr phone call with symantec tech support tomorrow.
Regardless, unless they are able to prevent all the errors, system hangs
everything else stops working etc, I will demand a refund. Question, any
other known fax program that will use my winfax database of several
hundred numbers in an import function? Any suggestions?

Thanks,
Jordan

[Michael T]

http://www.electrasoft.com/#32bitInternetFax

"Jordan Kovats" > wrote in message
...
>I am still having issues with winfax Pro 10.03 and xp home. Looking
>forward to the 1hr phone call with symantec tech support tomorrow.
>Regardless, unless they are able to prevent all the errors, system hangs
>everything else stops working etc, I will demand a refund. Question, any
>other known fax program that will use my winfax database of several hundred
>numbers in an import function? Any suggestions?
>
> Thanks,
> Jordan

[Vanguard]

"Jordan Kovats" > wrote in message
...
>I am still having issues with winfax Pro 10.03 and xp home. Looking
>forward to the 1hr phone call with symantec tech support tomorrow.
>Regardless, unless they are able to prevent all the errors, system
>hangs everything else stops working etc, I will demand a refund.
>Question, any other known fax program that will use my winfax database
>of several hundred numbers in an import function? Any suggestions?
>
> Thanks,
> Jordan


Symantec has a 60-day satisfaction guarantee where you can return the
product for a refund. I used it when I got their SystemWorks Pro which
included WinFax Basic but which had a defect in the older version (the
Pro version was at a later version). They didn't even ask for me to
send them the CD (under the assumption that I would destroy it). In
fact, when it became apparent that they could not resolve the problem,
it was them that mentioned the satisfaction guarantee which I then opted
to exercise. I don't remember how long it took for the refund to
arrive.

Symantec doesn't produce anything. They buy products and then rebrand
them and provide enough development to maintain marketability of the
product. However, as a product ages, marketability wanes and so does
maintenance of the product. Symantec is a software *publisher*, not a
software developer. That means their products wane over time. After 3
to 4 years of acquiring a product, expect to be looking for a
replacement. WinFax has been a dead product for about 2 or 3 years; the
latest update was for their spell check dictionary dated back on March
2000. They got Winfax when they "acquired" Delrina back in November
1995.

Have you tried sending them a trouble report using their online web
form? I find it more convenient than waiting on the telephone. They
usually answer within 1 to 3 business days. Expect the first response
to be a boilerplate message spewing a hundred unrelated solutions (but
maybe a couple that do apply), so you'll have to reply to their initial
response and push to get answers specific to your setup.

Windows 2000 and Windows XP come with their own Fax Service. Yeah, it's
not as robust featured as Winfax Basic or Pro but it works. How often
do you need to fax? For a couple times a year, the Fax Service in
Windows 2000/XP is probably more than sufficient. See
http://support.microsoft.com/?id=306661.

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[Alias]

I like XP's fax program and I have tried many, many programs and paid for
some even. With Home, you need to install it. Go to Add/Remove/Windows and
tick the fax program. You might need to have your XP Home CD handy. I don't
know if it will import the numbers. I do know that when you receive a fax,
it is converted into a .TIF file that you can email to people.
--
Alias

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Utiliza Responder al Remitente para mandarme un mail.

"Jordan Kovats" > wrote

>I am still having issues with winfax Pro 10.03 and xp home. Looking
>forward to the 1hr phone call with symantec tech support tomorrow.
>Regardless, unless they are able to prevent all the errors, system hangs
>everything else stops working etc, I will demand a refund. Question, any
>other known fax program that will use my winfax database of several hundred
>numbers in an import function? Any suggestions?
>
> Thanks,
> Jordan

[Jordan Kovats]

I appreicate the input. Another 2hrs on hold today to tech support in
India. Another format, return computer to vendor, hardware fine, new
ram installed, another attempt at winfax, another lockup, another not
responding. So, a call to Symantec, and a full refind coming my way.
Now I'll have to format tomorrow to get a working system back.
Unbleiveable. Anyone know how to get my database back from a winfax
back up? Or anyone know of another fax program that will import a
Winfax database?

Thanks,
Jordan

Vanguard wrote:
> "Jordan Kovats" > wrote in message
> ...
>
>> I am still having issues with winfax Pro 10.03 and xp home. Looking
>> forward to the 1hr phone call with symantec tech support tomorrow.
>> Regardless, unless they are able to prevent all the errors, system
>> hangs everything else stops working etc, I will demand a refund.
>> Question, any other known fax program that will use my winfax database
>> of several hundred numbers in an import function? Any suggestions?
>>
>> Thanks,
>> Jordan
>
>
>
> Symantec has a 60-day satisfaction guarantee where you can return the
> product for a refund. I used it when I got their SystemWorks Pro which
> included WinFax Basic but which had a defect in the older version (the
> Pro version was at a later version). They didn't even ask for me to
> send them the CD (under the assumption that I would destroy it). In
> fact, when it became apparent that they could not resolve the problem,
> it was them that mentioned the satisfaction guarantee which I then opted
> to exercise. I don't remember how long it took for the refund to arrive.
>
> Symantec doesn't produce anything. They buy products and then rebrand
> them and provide enough development to maintain marketability of the
> product. However, as a product ages, marketability wanes and so does
> maintenance of the product. Symantec is a software *publisher*, not a
> software developer. That means their products wane over time. After 3
> to 4 years of acquiring a product, expect to be looking for a
> replacement. WinFax has been a dead product for about 2 or 3 years; the
> latest update was for their spell check dictionary dated back on March
> 2000. They got Winfax when they "acquired" Delrina back in November 1995.
>
> Have you tried sending them a trouble report using their online web
> form? I find it more convenient than waiting on the telephone. They
> usually answer within 1 to 3 business days. Expect the first response
> to be a boilerplate message spewing a hundred unrelated solutions (but
> maybe a couple that do apply), so you'll have to reply to their initial
> response and push to get answers specific to your setup.
>
> Windows 2000 and Windows XP come with their own Fax Service. Yeah, it's
> not as robust featured as Winfax Basic or Pro but it works. How often
> do you need to fax? For a couple times a year, the Fax Service in
> Windows 2000/XP is probably more than sufficient. See
> http://support.microsoft.com/?id=306661.
>

[Peter R. Fletcher]

It's a long time since I used Winfax (for reasons some of which you
now know!), but I believe that you can export its recipient database
from within the program, assuming that you can get the program to run
for long enough to do this. I know that I did manage to export my
Winfax database when I finally gave up on the program, though I don't
remember details. If you know anyone still using Win98, on which is
was fairly stable, you could also install Winfax on their system for
long enough to export a copy of your database.

In terms of a replacement program, I swear by Faxtalk Communicator
(www.faxtalk.com). I am still using the version (4.5) that I got
(free) with an analog modem a couple of years ago. On the couple of
occasions when I have had problems (none of them actually related to
the software, as it turned out), their email support has been rapid
and helpful.

On Fri, 11 Feb 2005 17:18:10 -0500, Jordan Kovats
> wrote:

>I appreicate the input. Another 2hrs on hold today to tech support in
>India. Another format, return computer to vendor, hardware fine, new
>ram installed, another attempt at winfax, another lockup, another not
>responding. So, a call to Symantec, and a full refind coming my way.
>Now I'll have to format tomorrow to get a working system back.
>Unbleiveable. Anyone know how to get my database back from a winfax
>back up? Or anyone know of another fax program that will import a
>Winfax database?
>
>Thanks,
>Jordan
>
>Vanguard wrote:
>> "Jordan Kovats" > wrote in message
>> ...
>>
>>> I am still having issues with winfax Pro 10.03 and xp home. Looking
>>> forward to the 1hr phone call with symantec tech support tomorrow.
>>> Regardless, unless they are able to prevent all the errors, system
>>> hangs everything else stops working etc, I will demand a refund.
>>> Question, any other known fax program that will use my winfax database
>>> of several hundred numbers in an import function? Any suggestions?
>>>
>>> Thanks,
>>> Jordan
>>
>>
>>
>> Symantec has a 60-day satisfaction guarantee where you can return the
>> product for a refund. I used it when I got their SystemWorks Pro which
>> included WinFax Basic but which had a defect in the older version (the
>> Pro version was at a later version). They didn't even ask for me to
>> send them the CD (under the assumption that I would destroy it). In
>> fact, when it became apparent that they could not resolve the problem,
>> it was them that mentioned the satisfaction guarantee which I then opted
>> to exercise. I don't remember how long it took for the refund to arrive.
>>
>> Symantec doesn't produce anything. They buy products and then rebrand
>> them and provide enough development to maintain marketability of the
>> product. However, as a product ages, marketability wanes and so does
>> maintenance of the product. Symantec is a software *publisher*, not a
>> software developer. That means their products wane over time. After 3
>> to 4 years of acquiring a product, expect to be looking for a
>> replacement. WinFax has been a dead product for about 2 or 3 years; the
>> latest update was for their spell check dictionary dated back on March
>> 2000. They got Winfax when they "acquired" Delrina back in November 1995.
>>
>> Have you tried sending them a trouble report using their online web
>> form? I find it more convenient than waiting on the telephone. They
>> usually answer within 1 to 3 business days. Expect the first response
>> to be a boilerplate message spewing a hundred unrelated solutions (but
>> maybe a couple that do apply), so you'll have to reply to their initial
>> response and push to get answers specific to your setup.
>>
>> Windows 2000 and Windows XP come with their own Fax Service. Yeah, it's
>> not as robust featured as Winfax Basic or Pro but it works. How often
>> do you need to fax? For a couple times a year, the Fax Service in
>> Windows 2000/XP is probably more than sufficient. See
>> http://support.microsoft.com/?id=306661.
>>


Please respond to the Newsgroup, so that others may benefit from the exchange.
Peter R. Fletcher

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