SP2 stops after extracting files

[OBie]

Have customer computer that I just finished removing 398 spyware objects and
18 viruses. Went to install SP2 from CD. After all files are extracted I get
an error message that it can't find a requested file and that setup is
halted. Any idea what files are requested to start installation process. It's
possible that when removing viruses a sytem file may have been removed. The
computer is a Sony Vaio and only has a recovery disk.

[Jupiter Jones [MVP]]

Check for damaged/missing system files:
Start/Run
Type "sfc /scannow" ENTER
Follow prompts and have Windows XP CD available.

Follow the Service Pack Installation Checklist to install SP-2:
http://www3.telus.net/dandemar/spackins.htm

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/


"OBie" > wrote in message
...
> Have customer computer that I just finished removing 398 spyware objects
> and
> 18 viruses. Went to install SP2 from CD. After all files are extracted I
> get
> an error message that it can't find a requested file and that setup is
> halted. Any idea what files are requested to start installation process.
> It's
> possible that when removing viruses a sytem file may have been removed.
> The
> computer is a Sony Vaio and only has a recovery disk.

[OBie]

After I type "sfc /scannow" I get message box that pops up with progress bar
says that it is going to check for all protected Windows files. It stays up
for about a minute then closes. Nothing further happens. Any more sugestions?

"Jupiter Jones [MVP]" wrote:

> Check for damaged/missing system files:
> Start/Run
> Type "sfc /scannow" ENTER
> Follow prompts and have Windows XP CD available.
>
> Follow the Service Pack Installation Checklist to install SP-2:
> http://www3.telus.net/dandemar/spackins.htm
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar/
>
>
> "OBie" > wrote in message
> ...
> > Have customer computer that I just finished removing 398 spyware objects
> > and
> > 18 viruses. Went to install SP2 from CD. After all files are extracted I
> > get
> > an error message that it can't find a requested file and that setup is
> > halted. Any idea what files are requested to start installation process.
> > It's
> > possible that when removing viruses a sytem file may have been removed.
> > The
> > computer is a Sony Vaio and only has a recovery disk.
>
>
>

[OBie]

Didn't want to do a system restore and reinstall all viruses and spyware.
Otherwise system operates much better than before spyware and virus removal.

"OBie" wrote:

> After I type "sfc /scannow" I get message box that pops up with progress bar
> says that it is going to check for all protected Windows files. It stays up
> for about a minute then closes. Nothing further happens. Any more sugestions?
>
> "Jupiter Jones [MVP]" wrote:
>
> > Check for damaged/missing system files:
> > Start/Run
> > Type "sfc /scannow" ENTER
> > Follow prompts and have Windows XP CD available.
> >
> > Follow the Service Pack Installation Checklist to install SP-2:
> > http://www3.telus.net/dandemar/spackins.htm
> >
> > --
> > Jupiter Jones [MVP]
> > http://www3.telus.net/dandemar/
> >
> >
> > "OBie" > wrote in message
> > ...
> > > Have customer computer that I just finished removing 398 spyware objects
> > > and
> > > 18 viruses. Went to install SP2 from CD. After all files are extracted I
> > > get
> > > an error message that it can't find a requested file and that setup is
> > > halted. Any idea what files are requested to start installation process.
> > > It's
> > > possible that when removing viruses a sytem file may have been removed.
> > > The
> > > computer is a Sony Vaio and only has a recovery disk.
> >
> >
> >