Problem Installing Ghost 9.0 with Windows XP Pro SP2

[Sam]

My son has just received a new Dell Dimension computer with windows XP Pro
SP2 installed and has the Norton Ghost 9.0 program that he wants to install
also. I did some research and found a Symantec document that states: "you
need to
modify the windows XP Pro "Data Execution Prevention" policy and the
Boot.ini
file to allow Ghost to launch its service during startup." As I understand
it, if you don't make
this change, there will be blue screen error during bootup. Also, I could
be wrong, but
it appears that this document is incomplete as to the recommended changes

URL:
http://service1.symantec.com/SUPPORT/powerquest.nsf/docid/2004101409483062?OpenDocument&tpre=&csm=no&src=con_web_nam

Has anyone recently had to work with this problem, and if so, any
suggestions? Would very much appreciate any comments. Sam.

[Uncle John]

Sam
I ran Ghost 9 (which is badged version of Drive Image) beofre installing SP2
I could not get Ghost 9 to work after installing SP2 probably because the
latter has a new version of Windows .inet.

The boot.ini modification would more easily done by editing boot.ini in
Windws BEFORE installing Ghost 9

I would recomment installing Acornis true image rather thna Ghost 9
--
Uncle John

[Don MI]

"Sam" > wrote in message
...
> My son has just received a new Dell Dimension computer with windows XP Pro
> SP2 installed and has the Norton Ghost 9.0 program that he wants to
> install
> also. I did some research and found a Symantec document that states: "you
> need to
> modify the windows XP Pro "Data Execution Prevention" policy and the
> Boot.ini
> file to allow Ghost to launch its service during startup." As I understand
> it, if you don't make
> this change, there will be blue screen error during bootup. Also, I could
> be wrong, but
> it appears that this document is incomplete as to the recommended changes
>
> URL:
> http://service1.symantec.com/SUPPORT/powerquest.nsf/docid/2004101409483062?OpenDocument&tpre=&csm=no&src=con_web_nam
>
> Has anyone recently had to work with this problem, and if so, any
> suggestions? Would very much appreciate any comments. Sam.
>
>
>

That is a conditional Symantec support document last updated October 2004.
If the conditions do not occur, you do not need to follow the corrective
procedure.

I have Ghost 9 installed on a Windows XP Home SP-2 with no problems.

Symantec has a recent update for Ghost 9. After you install Ghost 9 suggest
you run Live Update. In Ghost 9, Live Update is located under Help. If you
have another Symantec product such as Norton Anti-virus, the Live Update in
that application will also find the update for Ghost 9. Second suggestion.
When you install the update for Ghost 9 and get to the point where you are
prompted to restart your computer, choose No and allow the update to
continue. Wait awhile {I waited one minute} and then restart the computer
to complete the update. The second suggestion avoid occasional incomplete
installation problems.

Don

[Sam]

Thanks very much for your reply. Have a good weekend, Sam.


"Uncle John" > wrote in message
...
> Sam
> I ran Ghost 9 (which is badged version of Drive Image) beofre installing
> SP2
> I could not get Ghost 9 to work after installing SP2 probably because the
> latter has a new version of Windows .inet.
>
> The boot.ini modification would more easily done by editing boot.ini in
> Windws BEFORE installing Ghost 9
>
> I would recomment installing Acornis true image rather thna Ghost 9
> --
> Uncle John
>
>
>

[Greg R]

On Fri, 18 Feb 2005 13:39:49 -0500, "Don MI <>" >
wrote:

>
>"Sam" > wrote in message
...
>> My son has just received a new Dell Dimension computer with windows XP Pro
>> SP2 installed and has the Norton Ghost 9.0 program that he wants to
>> install
>> also. I did some research and found a Symantec document that states: "you
>> need to
>> modify the windows XP Pro "Data Execution Prevention" policy and the
>> Boot.ini
>> file to allow Ghost to launch its service during startup." As I understand
>> it, if you don't make
>> this change, there will be blue screen error during bootup. Also, I could
>> be wrong, but
>> it appears that this document is incomplete as to the recommended changes
>>
>> URL:
>> http://service1.symantec.com/SUPPORT/powerquest.nsf/docid/2004101409483062?OpenDocument&tpre=&csm=no&src=con_web_nam
>>
>> Has anyone recently had to work with this problem, and if so, any
>> suggestions? Would very much appreciate any comments. Sam.
>>
>>
>>
>
>That is a conditional Symantec support document last updated October 2004.
>If the conditions do not occur, you do not need to follow the corrective
>procedure.
>
>I have Ghost 9 installed on a Windows XP Home SP-2 with no problems.
>
>Symantec has a recent update for Ghost 9. After you install Ghost 9 suggest
>you run Live Update. In Ghost 9, Live Update is located under Help. If you
>have another Symantec product such as Norton Anti-virus, the Live Update in
>that application will also find the update for Ghost 9. Second suggestion.
>When you install the update for Ghost 9 and get to the point where you are
>prompted to restart your computer, choose No and allow the update to
>continue. Wait awhile {I waited one minute} and then restart the computer
>to complete the update. The second suggestion avoid occasional incomplete
>installation problems.
>
>Don
>
You can still use ghost from Norton 2003 System Work. I use it to
make a weekly backup.

Use the bootdisk if you have a floppy drive.


Greg R

[Sam]

Don and Greg, thanks very much for your replies. What I am hoping for is
that the initial install of Ghost will not cause a Blue Screen problem on
the computer as mentioned in the applicable Symantec ID article. Probably I
will by phone, walk my son thru the procedure for the Boot.ini file
modification before he installs Ghost on his computer. I have the
PowerQuest V2i Protector Desktop Edition on my computer and it has been the
best backup program that I have ever used. Sure wish we could still
individually purchase this program. Thanks again, Sam.