repeated restarts when sp2 was installed

[john m]

JUst installed sp2, when I shut down computer it goes into repeated restart
mode. PC World indicates there is a patch to resolve but I cannot find it.
Any suggestions??
Tks
John M.

[R. C. White]

Hi, John.

WHERE in PC World? I must have missed that one. Could you give us a
reference? At least the month and page number, or the URL for the online
version.

The starting point for resolving shutdown/startup problems in WinXP is MVP
Jim Eshelman's web page:
http://aumha.org/win5/a/shtdwnxp.php

The "repeated restart mode" often is because there is a glitch in the
shutdown sequence. The default setting for what WinXP should do on "System
failure" is "Automatically restart". This, unfortunately, leaves us with no
clue as to what caused the failure. :>(

Go to System Properties | Advanced | Startup and Recovery / Settings and
remove the check from the Automatically restart box. Next time, instead of
rebooting, your computer should halt with the infamous BSOD (Blue Screen of
Death). You'll still need to restart, but you'll have plenty of time to
read the BSOD. If it is not self-explanatory (and it may not be if you are
not pretty computer-savvy), then copy the Stop code verbatim and post it
here. We don't need all the "boilerplate" on that screen (we've probably
seen it many times before) but we do need at least the Stop code
(0x000000xx). There may be a driver or other program name, and there may be
several (usually 4) big long hex numbers; include those in the post.
Someone here should be able to point you in the right direction from there.

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP

"john m" > wrote in message
...
> JUst installed sp2, when I shut down computer it goes into repeated
> restart
> mode. PC World indicates there is a patch to resolve but I cannot find
> it.
> Any suggestions??
> Tks
> John M.

[john m]

It is in the January 2005, page 47. It gives a patch BEFORE you install
sp2...I already installed sp2. After you install, if gives a web site for
Total Velocity removal instructions that I don't have installed.

I'm not at home to try the suggestions but will be there on
Tuesday/Wednesday and will try. Thanks for your suggestions.

John M>

"R. C. White" wrote:

> Hi, John.
>
> WHERE in PC World? I must have missed that one. Could you give us a
> reference? At least the month and page number, or the URL for the online
> version.
>
> The starting point for resolving shutdown/startup problems in WinXP is MVP
> Jim Eshelman's web page:
> http://aumha.org/win5/a/shtdwnxp.php
>
> The "repeated restart mode" often is because there is a glitch in the
> shutdown sequence. The default setting for what WinXP should do on "System
> failure" is "Automatically restart". This, unfortunately, leaves us with no
> clue as to what caused the failure. :>(
>
> Go to System Properties | Advanced | Startup and Recovery / Settings and
> remove the check from the Automatically restart box. Next time, instead of
> rebooting, your computer should halt with the infamous BSOD (Blue Screen of
> Death). You'll still need to restart, but you'll have plenty of time to
> read the BSOD. If it is not self-explanatory (and it may not be if you are
> not pretty computer-savvy), then copy the Stop code verbatim and post it
> here. We don't need all the "boilerplate" on that screen (we've probably
> seen it many times before) but we do need at least the Stop code
> (0x000000xx). There may be a driver or other program name, and there may be
> several (usually 4) big long hex numbers; include those in the post.
> Someone here should be able to point you in the right direction from there.
>
> RC
> --
> R. C. White, CPA
> San Marcos, TX
>
> Microsoft Windows MVP
>
> "john m" > wrote in message
> ...
> > JUst installed sp2, when I shut down computer it goes into repeated
> > restart
> > mode. PC World indicates there is a patch to resolve but I cannot find
> > it.
> > Any suggestions??
> > Tks
> > John M.
>
>

[john m]

I shut off the auto restart and got the blue screen with this info:
stop: 0x000000D1 (0x0000002B< 0x00000002, 0x00000000, 0xBA88B9B0)

kbdclass.sys - address BA88B9B0 base at BA88B000, Date stamp 41107bo8.

Not sure what to do with all this information...still need some help
Tks
John M.

"john m" wrote:

> It is in the January 2005, page 47. It gives a patch BEFORE you install
> sp2...I already installed sp2. After you install, if gives a web site for
> Total Velocity removal instructions that I don't have installed.
>
> I'm not at home to try the suggestions but will be there on
> Tuesday/Wednesday and will try. Thanks for your suggestions.
>
> John M>
>
> "R. C. White" wrote:
>
> > Hi, John.
> >
> > WHERE in PC World? I must have missed that one. Could you give us a
> > reference? At least the month and page number, or the URL for the online
> > version.
> >
> > The starting point for resolving shutdown/startup problems in WinXP is MVP
> > Jim Eshelman's web page:
> > http://aumha.org/win5/a/shtdwnxp.php
> >
> > The "repeated restart mode" often is because there is a glitch in the
> > shutdown sequence. The default setting for what WinXP should do on "System
> > failure" is "Automatically restart". This, unfortunately, leaves us with no
> > clue as to what caused the failure. :>(
> >
> > Go to System Properties | Advanced | Startup and Recovery / Settings and
> > remove the check from the Automatically restart box. Next time, instead of
> > rebooting, your computer should halt with the infamous BSOD (Blue Screen of
> > Death). You'll still need to restart, but you'll have plenty of time to
> > read the BSOD. If it is not self-explanatory (and it may not be if you are
> > not pretty computer-savvy), then copy the Stop code verbatim and post it
> > here. We don't need all the "boilerplate" on that screen (we've probably
> > seen it many times before) but we do need at least the Stop code
> > (0x000000xx). There may be a driver or other program name, and there may be
> > several (usually 4) big long hex numbers; include those in the post.
> > Someone here should be able to point you in the right direction from there.
> >
> > RC
> > --
> > R. C. White, CPA
> > San Marcos, TX
> >
> > Microsoft Windows MVP
> >
> > "john m" > wrote in message
> > ...
> > > JUst installed sp2, when I shut down computer it goes into repeated
> > > restart
> > > mode. PC World indicates there is a patch to resolve but I cannot find
> > > it.
> > > Any suggestions??
> > > Tks
> > > John M.
> >
> >

[john m]

Found an updated logitech mouseware software and updated BIOS...shut down now
is working properly.
Tks
John M.


"john m" wrote:

> I shut off the auto restart and got the blue screen with this info:
> stop: 0x000000D1 (0x0000002B< 0x00000002, 0x00000000, 0xBA88B9B0)
>
> kbdclass.sys - address BA88B9B0 base at BA88B000, Date stamp 41107bo8.
>
> Not sure what to do with all this information...still need some help
> Tks
> John M.
>
> "john m" wrote:
>
> > It is in the January 2005, page 47. It gives a patch BEFORE you install
> > sp2...I already installed sp2. After you install, if gives a web site for
> > Total Velocity removal instructions that I don't have installed.
> >
> > I'm not at home to try the suggestions but will be there on
> > Tuesday/Wednesday and will try. Thanks for your suggestions.
> >
> > John M>
> >
> > "R. C. White" wrote:
> >
> > > Hi, John.
> > >
> > > WHERE in PC World? I must have missed that one. Could you give us a
> > > reference? At least the month and page number, or the URL for the online
> > > version.
> > >
> > > The starting point for resolving shutdown/startup problems in WinXP is MVP
> > > Jim Eshelman's web page:
> > > http://aumha.org/win5/a/shtdwnxp.php
> > >
> > > The "repeated restart mode" often is because there is a glitch in the
> > > shutdown sequence. The default setting for what WinXP should do on "System
> > > failure" is "Automatically restart". This, unfortunately, leaves us with no
> > > clue as to what caused the failure. :>(
> > >
> > > Go to System Properties | Advanced | Startup and Recovery / Settings and
> > > remove the check from the Automatically restart box. Next time, instead of
> > > rebooting, your computer should halt with the infamous BSOD (Blue Screen of
> > > Death). You'll still need to restart, but you'll have plenty of time to
> > > read the BSOD. If it is not self-explanatory (and it may not be if you are
> > > not pretty computer-savvy), then copy the Stop code verbatim and post it
> > > here. We don't need all the "boilerplate" on that screen (we've probably
> > > seen it many times before) but we do need at least the Stop code
> > > (0x000000xx). There may be a driver or other program name, and there may be
> > > several (usually 4) big long hex numbers; include those in the post.
> > > Someone here should be able to point you in the right direction from there.
> > >
> > > RC
> > > --
> > > R. C. White, CPA
> > > San Marcos, TX
> > >
> > > Microsoft Windows MVP
> > >
> > > "john m" > wrote in message
> > > ...
> > > > JUst installed sp2, when I shut down computer it goes into repeated
> > > > restart
> > > > mode. PC World indicates there is a patch to resolve but I cannot find
> > > > it.
> > > > Any suggestions??
> > > > Tks
> > > > John M.
> > >
> > >