office on xp

[John Barnett - MVP]

Word, Access, Excel etc have never been part of any
windows operating system. You have always had to purchase
them seperately. If Gateway told you Office came with XP
then they are very, very wrong. If you gave them specific
instructions that Word etc must be included then they
have not fulfilled their part of the bargain. I assume
they didn't charge you any extra for the machine? i.e to
cover the cost of installing the software. All you can do
is buy the software you need from a reputable software
outlet or see if you can get a copy of Office XP second
hand.

Hope this helps

John Barnett - MVP
Associate Expert
>-----Original Message-----
>I am at a loss. I bought a computer from Gateway, who
have
>been singularly unhelpful. It does not support the
>programs I specifically told them I use; these are Word,
>Access, Excel, MSMoney and Powerpoint. I have now been
>told I have to purchase them separately. I do have a
disc
>for Windows 2000 which I purchased late last year, but
it
>will not let me download. I am in fear of again getting
>the wrong software and never being able to see my data
>again.
>
>What should I purchase. Please note that I will no
longer
>do business with Gateway--please do not refer me to them.
>.
>