Windows XP

[CindiZbacnik]

Why does my computer every time I start it up say that I
have new hardwear with my printers and than goes to
install and than states that it was not installed when it
is already installed. I do not get this message about any
of my other pluged in equpment. I f this is posted in the
wrong place I am sorry but web site is hard to navagate
and if you would forward to the proper department.

CindiZbacnik

[Cari \(MS-MVP\)]

See the KB article at:

http://support.microsoft.com/default.aspx?scid=kb;en-us;298370
The New Hardware Wizard May Detect the Printer Device After Every Restart of
the Computer

Cari
www.coribright.com


"CindiZbacnik" > wrote in message
...
> Why does my computer every time I start it up say that I
> have new hardwear with my printers and than goes to
> install and than states that it was not installed when it
> is already installed. I do not get this message about any
> of my other pluged in equpment. I f this is posted in the
> wrong place I am sorry but web site is hard to navagate
> and if you would forward to the proper department.
>
> CindiZbacnik

[Sharon F]

On Sat, 5 Jul 2003 15:14:11 -0700, "CindiZbacnik" >
wrote:

>Why does my computer every time I start it up say that I
>have new hardwear with my printers and than goes to
>install and than states that it was not installed when it
>is already installed. I do not get this message about any
>of my other pluged in equpment. I f this is posted in the
>wrong place I am sorry but web site is hard to navagate
>and if you would forward to the proper department.
>
>CindiZbacnik

This is a known problem with some printers. The printer manufacturers
usually have directions for how to make this stop happening at their
online tech support areas. Some things you can try:

- When Windows asks for the drivers for the printer, direct it to the
folder that you installed these to.

- Uninstall everything related to the printer. Shutdown completely. Turn
computer back on after waiting a minute. Reinstall the printer and its
software following the manufacturer's directions *exactly.* Pay special
attention to the steps that tell you when to connect and/or turn on the
printer. The timing can be critical to completing the install
successfully and correctly.

Sharon F
MS MVP [Shell/User]