Refusing to install - plz help

[Sir Zack Whittaker]

Hey,

I cannot install this beta version of Messenger (7.0.0604). I have been sent
it via Microsoft Beta and cannot install it, I just get this message
(attached) when I press Install. It happened on a previous version
(7.0.0425) before but somehow it got passed it.

Any ideas?

Sir Zack

[Jonathan Kay [MVP]]

Hi Sir Zack,

Hm, maybe there's something in the Event Viewer; click Start, then Run, type "eventvwr.msc"
and click OK, click Application on the left-side, then look for Error's from the
"MsiInstaller" source. The most recent one should be it, assuming you haven't had any other
problems with a Windows Installer. Double-click the Error, and look in the Description field
for a more accurate description of the problem. If you post this description (there may be
multiple errors in the Event Viewer, so post all of them), it'll make it much easier to
figure out what's going on in your particular case.
____________________________________________
Jonathan Kay
Microsoft MVP - MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

"Sir Zack Whittaker" > wrote in message
...
> Hey,
>
> I cannot install this beta version of Messenger (7.0.0604). I have been sent
> it via Microsoft Beta and cannot install it, I just get this message
> (attached) when I press Install. It happened on a previous version
> (7.0.0425) before but somehow it got passed it.
>
> Any ideas?
>
> Sir Zack
>
>
>