R_Lehr
April 24th 03, 01:57 PM
I need to re-create the built-in User "HelpAssistant" that was
'accidentally' deleted in order to get Remote Assistance back working.
Here's what happened:
Our company is running a several hundred workstation LAN under Windows 2000
Domain Server. For our company's Windows XP roll-out, we give "loaner
machines" (in groups of 5 per day) to departmental users; set the loaner
machines up so each user can access Outlook and their network (or local)
printers; take the users' machines to the IS shop, add RAM if necessary, and
do a clean Win XP install. We then tweak XP to a standard we've come up
with; add all required software applications and any special software
applications; then return the machines back to the users, again configuring
them so they can get to Outlook and printers.
In our "tweaking' of Windows, after the clean install, I had the
instructions to delete all users [local] shown in Computer Management in the
Users folder within "Local Users and Groups" except for Administrator and
Guest [there were two that were deleted]. Unfortunately, this included the
built-in user 'HelpAssistant' (Remote Desktop Help Assistant Account). Now
remote assistance is not working - something we want - make that, "must"
have. I can't just add a 'HelpAssistant' user. How can I recreate this
Microsoft built-in user, short of re-installing Win XP? [We've done this on
over 80 machines.]
Another one of the tweaks we do is turn-off XP's System Restore on all
machines (for various reasons). So returning to a "Restore Point" is not an
option.
I wonder if "Recovery Console" might be a solution?
Searching and hoping for a solution. Any -- I mean any -- help would be
appreciated very much. Thanks in advance. ~RL
'accidentally' deleted in order to get Remote Assistance back working.
Here's what happened:
Our company is running a several hundred workstation LAN under Windows 2000
Domain Server. For our company's Windows XP roll-out, we give "loaner
machines" (in groups of 5 per day) to departmental users; set the loaner
machines up so each user can access Outlook and their network (or local)
printers; take the users' machines to the IS shop, add RAM if necessary, and
do a clean Win XP install. We then tweak XP to a standard we've come up
with; add all required software applications and any special software
applications; then return the machines back to the users, again configuring
them so they can get to Outlook and printers.
In our "tweaking' of Windows, after the clean install, I had the
instructions to delete all users [local] shown in Computer Management in the
Users folder within "Local Users and Groups" except for Administrator and
Guest [there were two that were deleted]. Unfortunately, this included the
built-in user 'HelpAssistant' (Remote Desktop Help Assistant Account). Now
remote assistance is not working - something we want - make that, "must"
have. I can't just add a 'HelpAssistant' user. How can I recreate this
Microsoft built-in user, short of re-installing Win XP? [We've done this on
over 80 machines.]
Another one of the tweaks we do is turn-off XP's System Restore on all
machines (for various reasons). So returning to a "Restore Point" is not an
option.
I wonder if "Recovery Console" might be a solution?
Searching and hoping for a solution. Any -- I mean any -- help would be
appreciated very much. Thanks in advance. ~RL