need support

[Lyn]

I have received two messages (within the last
week) "Recovering from a serious error or crash"
I submitted report to Microsoft.
Screen directs me to a driver problem, I have not
installed new drivers recently.
I have used up my online support for this product so I am
searching for a solution.
thanks

[D.Currie]

Without knowing what driver or what the error message is, the best I can say
is reinstall the errant driver and/or look for newer drivers for that
device.

"Lyn" > wrote in message
...
> I have received two messages (within the last
> week) "Recovering from a serious error or crash"
> I submitted report to Microsoft.
> Screen directs me to a driver problem, I have not
> installed new drivers recently.
> I have used up my online support for this product so I am
> searching for a solution.
> thanks

[F. David]

If it's that general "device driver" report (type 445569
or 102), I've had the same problem, at start-up. I
posted earlier and advice was to run MSCONFIG - from the
Start tab, uncheck all except antivirus, click ok,
restart. Go down the list checking one at a time (I did
3 or 4) and going thru the process until the error
message appears, thus narrowing down which program, and
taking it from there.
Funny thing... I never got the error back after
completing the whole process. Don't know why, but maybe
it will work for you.
>-----Original Message-----
>Without knowing what driver or what the error message
is, the best I can say
>is reinstall the errant driver and/or look for newer
drivers for that
>device.
>
>"Lyn" > wrote in message
...
>> I have received two messages (within the last
>> week) "Recovering from a serious error or crash"
>> I submitted report to Microsoft.
>> Screen directs me to a driver problem, I have not
>> installed new drivers recently.
>> I have used up my online support for this product so I
am
>> searching for a solution.
>> thanks
>
>
>.
>