shut-down problem

[Steve McAlister]

Hi,

I just bought an Emachines T2482 and after just two days
the suspend button has somehow been greyed out and now
the system will not shut down. Instead of shutting down,
it re-boots???
Can anyone help me fix this?

Steve

[Michael Solomon \(MS-MVP-Windows Shell/User\)]

Since the machine is only two days old, you really should call Emachines.
That said, usually this is because of some driver issue. Have you changed
graphics cards or some other card on the system as that could be the cause.
Something else you can do is try using System Restore to take you back to a
time prior to when this began. Start\All Programs\Accessories\System
Tools\System Restore.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend

"Steve McAlister" > wrote in message
...
> Hi,
>
> I just bought an Emachines T2482 and after just two days
> the suspend button has somehow been greyed out and now
> the system will not shut down. Instead of shutting down,
> it re-boots???
> Can anyone help me fix this?
>
> Steve

Thanks for the reply. I did try the restore function and
it did fix the shutdown problem but wiped out a bunch of
my files in the process. I'm now in the process of trying
to figure out what caused the problem to prevent this
from happening again. I just wish I could fix it without
the restore function as I had copied a bunch of software
and files from my old pc and it's a nightmare to sort it
all out.

>-----Original Message-----
>Since the machine is only two days old, you really
should call Emachines.
>That said, usually this is because of some driver
issue. Have you changed
>graphics cards or some other card on the system as that
could be the cause.
>Something else you can do is try using System Restore to
take you back to a
>time prior to when this began. Start\All
Programs\Accessories\System
>Tools\System Restore.
>
>--
>Michael Solomon MS-MVP
>Windows Shell/User
>Backup is a PC User's Best Friend
>
>"Steve McAlister" > wrote in message
...
>> Hi,
>>
>> I just bought an Emachines T2482 and after just two
days
>> the suspend button has somehow been greyed out and now
>> the system will not shut down. Instead of shutting
down,
>> it re-boots???
>> Can anyone help me fix this?
>>
>> Steve
>
>
>.
>

[Michael Solomon \(MS-MVP-Windows Shell/User\)]

System Restore has an undo. Go back into System Restore, select, Undo Last
Restore. Copy all of the things you would have lost to a disk off of your
hard drive, then do the System Restore again.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend

> wrote in message
...
> Thanks for the reply. I did try the restore function and
> it did fix the shutdown problem but wiped out a bunch of
> my files in the process. I'm now in the process of trying
> to figure out what caused the problem to prevent this
> from happening again. I just wish I could fix it without
> the restore function as I had copied a bunch of software
> and files from my old pc and it's a nightmare to sort it
> all out.
>
> >-----Original Message-----
> >Since the machine is only two days old, you really
> should call Emachines.
> >That said, usually this is because of some driver
> issue. Have you changed
> >graphics cards or some other card on the system as that
> could be the cause.
> >Something else you can do is try using System Restore to
> take you back to a
> >time prior to when this began. Start\All
> Programs\Accessories\System
> >Tools\System Restore.
> >
> >--
> >Michael Solomon MS-MVP
> >Windows Shell/User
> >Backup is a PC User's Best Friend
> >
> >"Steve McAlister" > wrote in message
> ...
> >> Hi,
> >>
> >> I just bought an Emachines T2482 and after just two
> days
> >> the suspend button has somehow been greyed out and now
> >> the system will not shut down. Instead of shutting
> down,
> >> it re-boots???
> >> Can anyone help me fix this?
> >>
> >> Steve
> >
> >
> >.
> >

[Steve]

Michael,

I found out the problem software was Logitech "MouseWare
9.1". It is supposed to be compatable for all versions of
windows from 3.1 thru 2000 but removing it and the shared
dll's fixed the shutdown problem.
The optical logitech mouse works without the software so
it's a dead issue for me.
Just thought I'd pass this along to you.
Thanks for the help.

Steve

>-----Original Message-----
>Since the machine is only two days old, you really
should call Emachines.
>That said, usually this is because of some driver
issue. Have you changed
>graphics cards or some other card on the system as that
could be the cause.
>Something else you can do is try using System Restore to
take you back to a
>time prior to when this began. Start\All
Programs\Accessories\System
>Tools\System Restore.
>
>--
>Michael Solomon MS-MVP
>Windows Shell/User
>Backup is a PC User's Best Friend
>
>"Steve McAlister" > wrote in message
...
>> Hi,
>>
>> I just bought an Emachines T2482 and after just two
days
>> the suspend button has somehow been greyed out and now
>> the system will not shut down. Instead of shutting
down,
>> it re-boots???
>> Can anyone help me fix this?
>>
>> Steve
>
>
>.
>

[Michael Solomon \(MS-MVP-Windows Shell/User\)]

You're welcome, glad I could help.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend

"Steve" > wrote in message
...
> Michael,
>
> I found out the problem software was Logitech "MouseWare
> 9.1". It is supposed to be compatable for all versions of
> windows from 3.1 thru 2000 but removing it and the shared
> dll's fixed the shutdown problem.
> The optical logitech mouse works without the software so
> it's a dead issue for me.
> Just thought I'd pass this along to you.
> Thanks for the help.
>
> Steve
>
> >-----Original Message-----
> >Since the machine is only two days old, you really
> should call Emachines.
> >That said, usually this is because of some driver
> issue. Have you changed
> >graphics cards or some other card on the system as that
> could be the cause.
> >Something else you can do is try using System Restore to
> take you back to a
> >time prior to when this began. Start\All
> Programs\Accessories\System
> >Tools\System Restore.
> >
> >--
> >Michael Solomon MS-MVP
> >Windows Shell/User
> >Backup is a PC User's Best Friend
> >
> >"Steve McAlister" > wrote in message
> ...
> >> Hi,
> >>
> >> I just bought an Emachines T2482 and after just two
> days
> >> the suspend button has somehow been greyed out and now
> >> the system will not shut down. Instead of shutting
> down,
> >> it re-boots???
> >> Can anyone help me fix this?
> >>
> >> Steve
> >
> >
> >.
> >

[Steve]

No problem, I had the files burned on CD's so it was
easily recoverable data.
So far this machine is working well and much faster than
anything I have ever had before!
It's running a AMD Athlon XP 2400+ with 256Mb ram. Have
you heard of any issues with this processor?

Steve

>-----Original Message-----
>System Restore has an undo. Go back into System
Restore, select, Undo Last
>Restore. Copy all of the things you would have lost to
a disk off of your
>hard drive, then do the System Restore again.
>
>--
>Michael Solomon MS-MVP
>Windows Shell/User
>Backup is a PC User's Best Friend
>
> wrote in message
...
>> Thanks for the reply. I did try the restore function
and
>> it did fix the shutdown problem but wiped out a bunch
of
>> my files in the process. I'm now in the process of
trying
>> to figure out what caused the problem to prevent this
>> from happening again. I just wish I could fix it
without
>> the restore function as I had copied a bunch of
software
>> and files from my old pc and it's a nightmare to sort
it
>> all out.
>>
>> >-----Original Message-----
>> >Since the machine is only two days old, you really
>> should call Emachines.
>> >That said, usually this is because of some driver
>> issue. Have you changed
>> >graphics cards or some other card on the system as
that
>> could be the cause.
>> >Something else you can do is try using System Restore
to
>> take you back to a
>> >time prior to when this began. Start\All
>> Programs\Accessories\System
>> >Tools\System Restore.
>> >
>> >--
>> >Michael Solomon MS-MVP
>> >Windows Shell/User
>> >Backup is a PC User's Best Friend
>> >
>> >"Steve McAlister" > wrote in
message
>> ...
>> >> Hi,
>> >>
>> >> I just bought an Emachines T2482 and after just two
>> days
>> >> the suspend button has somehow been greyed out and
now
>> >> the system will not shut down. Instead of shutting
>> down,
>> >> it re-boots???
>> >> Can anyone help me fix this?
>> >>
>> >> Steve
>> >
>> >
>> >.
>> >
>
>
>.
>

[Michael Solomon \(MS-MVP-Windows Shell/User\)]

The only thing I can tell you about Athlons is the tend to run hot. If you
start getter weird problems where the system automatically reboots or more
likely, randomly shuts down, be sure it is well ventilated and you have a
big enough cooling fan in the CPU case. NOTE: there can be other reasons
for random restarts since, by default, XP is setup to reboot on errors. You
can stop this by the following: Open System in Control Panel, go to the
advanced tab, click settings under startup and recovery, remove the check
from automatically restart under system failure.

This will cause the system to blue screen under such circumstances but the
message on the blue screen may give an indication of the source of the
problem.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend

"Steve" > wrote in message
...
> No problem, I had the files burned on CD's so it was
> easily recoverable data.
> So far this machine is working well and much faster than
> anything I have ever had before!
> It's running a AMD Athlon XP 2400+ with 256Mb ram. Have
> you heard of any issues with this processor?
>
> Steve
>
> >-----Original Message-----
> >System Restore has an undo. Go back into System
> Restore, select, Undo Last
> >Restore. Copy all of the things you would have lost to
> a disk off of your
> >hard drive, then do the System Restore again.
> >
> >--
> >Michael Solomon MS-MVP
> >Windows Shell/User
> >Backup is a PC User's Best Friend
> >
> > wrote in message
> ...
> >> Thanks for the reply. I did try the restore function
> and
> >> it did fix the shutdown problem but wiped out a bunch
> of
> >> my files in the process. I'm now in the process of
> trying
> >> to figure out what caused the problem to prevent this
> >> from happening again. I just wish I could fix it
> without
> >> the restore function as I had copied a bunch of
> software
> >> and files from my old pc and it's a nightmare to sort
> it
> >> all out.
> >>
> >> >-----Original Message-----
> >> >Since the machine is only two days old, you really
> >> should call Emachines.
> >> >That said, usually this is because of some driver
> >> issue. Have you changed
> >> >graphics cards or some other card on the system as
> that
> >> could be the cause.
> >> >Something else you can do is try using System Restore
> to
> >> take you back to a
> >> >time prior to when this began. Start\All
> >> Programs\Accessories\System
> >> >Tools\System Restore.
> >> >
> >> >--
> >> >Michael Solomon MS-MVP
> >> >Windows Shell/User
> >> >Backup is a PC User's Best Friend
> >> >
> >> >"Steve McAlister" > wrote in
> message
> >> ...
> >> >> Hi,
> >> >>
> >> >> I just bought an Emachines T2482 and after just two
> >> days
> >> >> the suspend button has somehow been greyed out and
> now
> >> >> the system will not shut down. Instead of shutting
> >> down,
> >> >> it re-boots???
> >> >> Can anyone help me fix this?
> >> >>
> >> >> Steve
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >