Rick \Nutcase\ Rogers
December 5th 03, 01:45 AM
Hi,
Locate the WindowsUpdate.log file under the %windir% folder. Open it in
notepad, look at the most recent activity for error codes. Check these
against this site:
http://v4.windowsupdate.microsoft.com/troubleshoot/
--
Best of Luck,
Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org
"a" > wrote in message
. com...
> after making the changes that rick suggested, i revisited the update
> page and was indeed instructed to reinstall the software which i did and
> which led to the following error:
>
>
> Windows Update Error
>
>
> Windows Update has encountered an error and cannot display the requested
> page.
>
> Select from any of the following pages for information about Windows
> Update services, or send us your feedback.
>
> Windows Update Home Page
> About Windows Update
> Support Information
>
>
>
> You can also get online support if you are having problems with Windows
> Update.
>
> Help!
>
> thanks for the help so far, any other suggestions? what is the master
> information file and is there a way to rebuild it like you can rebuild
> boot.ini at the recovery console?
>
> again, thanks in advance for taking the time
>
> a
>
> In article >,
> says...
> > Hi
> >
> > To add to Rick's posting:
> >
> > check that the following files are the right version:
> >
> > iuengine.dll version: 5.4.3630.2550
> > iuctl.dll version: 5.4.3630.2550
> >
> > You might also like to have a look in the Windows Update.log file which
is in your %systemroot% folder to see if there are any occurrences of
'fail'.
> >
> > Will
> >
> > "Rick "Nutcase" Rogers" > wrote in message
...
> > > Hi,
> > >
> > > Reinstall the Update site controls. To reinstall the Windows Update
site
> > > controls, you must first remove the old controls. The following are
generic
> > > steps for all versions of Windows, so not all may apply to your
system:
> > >
> > > Remove Controls:
> > > 1. Click on Start, then Run.
> > > 2. Type in 'regsvr32 iuctl.dll /u' (without the quotes) click OK. You
should
> > > get a successful message, click OK on that as well.
> > > 3. Click on Start/search/files, choose to look in C:\
> > > 4. Type in the file name IUCTL.DLL and click Search Now. Delete every
copy
> > > of this file that you find.
> > > 5. Run the search again for the file IUENGINE.DLL. Again, delete every
copy
> > > of this file you find.
> > >
> > > Delete Windows Update files:
> > > 1. Double-click on My Computer.
> > > 2. Open the C drive
> > > 3. Open the Program Files folder
> > > 4. Open the Windows Update folder.
> > > 5. Delete everything in the folder except the V4 folder.
> > > 6. Next, Open the V4 folder, if it exists.
> > > 7. Delete everything in the folder except the iuhist.xml file
> > > 8. Close Window
> > >
> > > Then revisit the WindowsUpdate site and you will be prompted to
reinstall
> > > the new V4 site controls.
> > >
> > > --
> > > Best of Luck,
> > >
> > > Rick Rogers aka "Nutcase" MS-MVP - Win9x
> > > http://mvp.support.microsoft.com/
> > > Associate Expert - WinXP - Expert Zone
> > > www.microsoft.com/windowsxp/expertzone
>
Locate the WindowsUpdate.log file under the %windir% folder. Open it in
notepad, look at the most recent activity for error codes. Check these
against this site:
http://v4.windowsupdate.microsoft.com/troubleshoot/
--
Best of Luck,
Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org
"a" > wrote in message
. com...
> after making the changes that rick suggested, i revisited the update
> page and was indeed instructed to reinstall the software which i did and
> which led to the following error:
>
>
> Windows Update Error
>
>
> Windows Update has encountered an error and cannot display the requested
> page.
>
> Select from any of the following pages for information about Windows
> Update services, or send us your feedback.
>
> Windows Update Home Page
> About Windows Update
> Support Information
>
>
>
> You can also get online support if you are having problems with Windows
> Update.
>
> Help!
>
> thanks for the help so far, any other suggestions? what is the master
> information file and is there a way to rebuild it like you can rebuild
> boot.ini at the recovery console?
>
> again, thanks in advance for taking the time
>
> a
>
> In article >,
> says...
> > Hi
> >
> > To add to Rick's posting:
> >
> > check that the following files are the right version:
> >
> > iuengine.dll version: 5.4.3630.2550
> > iuctl.dll version: 5.4.3630.2550
> >
> > You might also like to have a look in the Windows Update.log file which
is in your %systemroot% folder to see if there are any occurrences of
'fail'.
> >
> > Will
> >
> > "Rick "Nutcase" Rogers" > wrote in message
...
> > > Hi,
> > >
> > > Reinstall the Update site controls. To reinstall the Windows Update
site
> > > controls, you must first remove the old controls. The following are
generic
> > > steps for all versions of Windows, so not all may apply to your
system:
> > >
> > > Remove Controls:
> > > 1. Click on Start, then Run.
> > > 2. Type in 'regsvr32 iuctl.dll /u' (without the quotes) click OK. You
should
> > > get a successful message, click OK on that as well.
> > > 3. Click on Start/search/files, choose to look in C:\
> > > 4. Type in the file name IUCTL.DLL and click Search Now. Delete every
copy
> > > of this file that you find.
> > > 5. Run the search again for the file IUENGINE.DLL. Again, delete every
copy
> > > of this file you find.
> > >
> > > Delete Windows Update files:
> > > 1. Double-click on My Computer.
> > > 2. Open the C drive
> > > 3. Open the Program Files folder
> > > 4. Open the Windows Update folder.
> > > 5. Delete everything in the folder except the V4 folder.
> > > 6. Next, Open the V4 folder, if it exists.
> > > 7. Delete everything in the folder except the iuhist.xml file
> > > 8. Close Window
> > >
> > > Then revisit the WindowsUpdate site and you will be prompted to
reinstall
> > > the new V4 site controls.
> > >
> > > --
> > > Best of Luck,
> > >
> > > Rick Rogers aka "Nutcase" MS-MVP - Win9x
> > > http://mvp.support.microsoft.com/
> > > Associate Expert - WinXP - Expert Zone
> > > www.microsoft.com/windowsxp/expertzone
>