Windows XP SP2 Search Problem - Please Help

[Alex]

Hi,

We have 20 newly setup desktops with Windows XP SP2 installed and all of
them are having this strange problem.

When a user right click any folder in Windows Explorer or right click on the
Start button and select search, it causes an explorer.exe error with the
infamous MS send/don't send dialog box. Clicking on either button will
cause the explorer.exe process to end.

Hope that someone can advise me what to do.


Thanks a lot,
Alex

[Ramesh, MS-MVP]

Hi Alex,

Do you have an older version of DivX product installed?

These links should help:

http://www.winxptutor.com/sp2/divxcrash.htm
http://windowsxp.mvps.org/slowrightclick.htm
(Proceed to Method 2 - ShellExView)

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


"Alex" > wrote in message
...
> Hi,
>
> We have 20 newly setup desktops with Windows XP SP2 installed and all of
> them are having this strange problem.
>
> When a user right click any folder in Windows Explorer or right click on
> the Start button and select search, it causes an explorer.exe error with
> the infamous MS send/don't send dialog box. Clicking on either button
> will cause the explorer.exe process to end.
>
> Hope that someone can advise me what to do.
>
>
> Thanks a lot,
> Alex
>

[Alex]

Hi Ramesh,

There is no DivX product installed. However PowerDVD was installed, will
that cause problem?


Thanks,
Alex

"Ramesh, MS-MVP" > wrote in message
...
> Hi Alex,
>
> Do you have an older version of DivX product installed?
>
> These links should help:
>
> http://www.winxptutor.com/sp2/divxcrash.htm
> http://windowsxp.mvps.org/slowrightclick.htm
> (Proceed to Method 2 - ShellExView)
>
> --
> Ramesh, Microsoft MVP
> Windows XP Shell/User
> http://windowsxp.mvps.org
>
>
> "Alex" > wrote in message
> ...
>> Hi,
>>
>> We have 20 newly setup desktops with Windows XP SP2 installed and all of
>> them are having this strange problem.
>>
>> When a user right click any folder in Windows Explorer or right click on
>> the Start button and select search, it causes an explorer.exe error with
>> the infamous MS send/don't send dialog box. Clicking on either button
>> will cause the explorer.exe process to end.
>>
>> Hope that someone can advise me what to do.
>>
>>
>> Thanks a lot,
>> Alex
>>
>

[Ramesh, MS-MVP]

Hi Alex,

There are no known problems reported with PowerDVD and XP SP2. To track the
error message / module, you may inspect the Event Log (eventvwr.msc). Also,
if the error occurs when right-clicking an object (file/ folder/ drive etc),
and if it's fully reproducable, you may proceed with ShellExView tool and
identify the extension that's causing the problem.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


"Alex" > wrote in message
...
> Hi Ramesh,
>
> There is no DivX product installed. However PowerDVD was installed, will
> that cause problem?
>
>
> Thanks,
> Alex
>
> "Ramesh, MS-MVP" > wrote in message
> ...
>> Hi Alex,
>>
>> Do you have an older version of DivX product installed?
>>
>> These links should help:
>>
>> http://www.winxptutor.com/sp2/divxcrash.htm
>> http://windowsxp.mvps.org/slowrightclick.htm
>> (Proceed to Method 2 - ShellExView)
>>
>> --
>> Ramesh, Microsoft MVP
>> Windows XP Shell/User
>> http://windowsxp.mvps.org
>>
>>
>> "Alex" > wrote in message
>> ...
>>> Hi,
>>>
>>> We have 20 newly setup desktops with Windows XP SP2 installed and all of
>>> them are having this strange problem.
>>>
>>> When a user right click any folder in Windows Explorer or right click on
>>> the Start button and select search, it causes an explorer.exe error with
>>> the infamous MS send/don't send dialog box. Clicking on either button
>>> will cause the explorer.exe process to end.
>>>
>>> Hope that someone can advise me what to do.
>>>
>>>
>>> Thanks a lot,
>>> Alex
>>>
>>
>
>