SP2 and NIS 2005

[Lizzie]

I posted this question in a Symantec newgroup also, but I am wondering if
this could be an XP issue. Symantec says this should be able to run.

I am running Win XP SP2 and NIS 2005. It has worked well on a daily basis
but I wanted to run it in Safe Mode and got the following message:


Symantec Integrator has encountered a problem and needs to close. We are
sorry for the inconvenience.



Is there something I need to configure in either XP or NIS in order to do a
scan in
Safe Mode?

Thanks for your help.

Liz

[Lester Stiefel]

On Mon, 21 Mar 2005 16:44:35 -0600, Lizzie wrote:

> I posted this question in a Symantec newgroup also, but I am wondering if
> this could be an XP issue. Symantec says this should be able to run.
>
> I am running Win XP SP2 and NIS 2005. It has worked well on a daily basis
> but I wanted to run it in Safe Mode and got the following message:
>
>
> Symantec Integrator has encountered a problem and needs to close. We are
> sorry for the inconvenience.
>
>
>
> Is there something I need to configure in either XP or NIS in order to do a
> scan in
> Safe Mode?
>
> Thanks for your help.
>
> Liz

Integrator, as all of Symantecs "Control shells, will only
run in Hires monitor mode. A safe mode runs in lowres, or
low color depth, which normally will not let the
applications in NIS/NAV run (particularly the shells).
--
Lester Stiefel
In Romans 1 there are qualities of Unregenerate man listed
which describe him in the last days.
Is your quality found on this list??

[Lizzie]

Hmm.. Thanks. That's a really lousy feature in my opinion. Is there a
logical reason for it? I ended up running a scan in safe mode at the Trend
Micro site, but I sure would have liked to use my own stuff!


"Lester Stiefel" > wrote in message
.. .
> On Mon, 21 Mar 2005 16:44:35 -0600, Lizzie wrote:
>
>> I posted this question in a Symantec newgroup also, but I am wondering if
>> this could be an XP issue. Symantec says this should be able to run.
>>
>> I am running Win XP SP2 and NIS 2005. It has worked well on a daily
>> basis
>> but I wanted to run it in Safe Mode and got the following message:
>>
>>
>> Symantec Integrator has encountered a problem and needs to close. We are
>> sorry for the inconvenience.
>>
>>
>>
>> Is there something I need to configure in either XP or NIS in order to do
>> a
>> scan in
>> Safe Mode?
>>
>> Thanks for your help.
>>
>> Liz
>
> Integrator, as all of Symantecs "Control shells, will only
> run in Hires monitor mode. A safe mode runs in lowres, or
> low color depth, which normally will not let the
> applications in NIS/NAV run (particularly the shells).
> --
> Lester Stiefel
> In Romans 1 there are qualities of Unregenerate man listed
> which describe him in the last days.
> Is your quality found on this list??

[OliverS]

Lizzie wrote:
> I posted this question in a Symantec newgroup also, but I am wondering if
> this could be an XP issue. Symantec says this should be able to run.
>
> I am running Win XP SP2 and NIS 2005. It has worked well on a daily basis
> but I wanted to run it in Safe Mode and got the following message:
>
>
> Symantec Integrator has encountered a problem and needs to close. We are
> sorry for the inconvenience.
>
>
>
> Is there something I need to configure in either XP or NIS in order to do a
> scan in
> Safe Mode?
>
> Thanks for your help.
>
> Liz
>

I had big problems with NIS 2004 on the computer my wife uses. Every
time an NAV scan would start in Normal Mode, the computer would freeze
totally -- no keyboard reaction at all. The only solution was to turn
off manually and then restart. I could scan in Safe Mode though. I
went through a lot of exercises recommended by Norton Support, and all
that did was waste a lot of my time.

When the subscription expired, I uninstalled NIS 2004 completely, and
then installed NIS 2005. Unfortunately, the same freeze problem
occurred in Normal Mode. The computer also froze when I tried a scan
from the Norton Internet site. And now, in Safe Mode I got the same
System Integrator message which you are getting. What a bummer.

I have since uninstalled NIS 2005 on her computer, and installed Zone
Alarm Security Suite and it has scanned the computer with no problems
and no viruses found. I also did an AV scan from the McAfee Internet
site with no problems and no viruses found. I have also used SpyBot and
AdAware and found no problems.

So, I don't have an answer to your question. I would return the NIS
2005 for a refund, but it came bundled with Norton Ghost and it would
cost me just as much to get Norton Ghost alone. I will try installing
NIS 2005 on another computer on which the security subscription is about
to expire.

--
Cheers! OliverS
When replying personally, remove "_nospam_"

"When I see an adult on a bicycle, I do not despair for the future of
the human race." HG Wells

[WTC]

"Lizzie" > wrote in message
...
> Hmm.. Thanks. That's a really lousy feature in my opinion. Is there a
> logical reason for it? I ended up running a scan in safe mode at the
> Trend Micro site, but I sure would have liked to use my own stuff!
>
>



You can run Norton Antivirus 2005 Scans in safe mode. but not the
Integrator. Use your Start Menu. I know I can.

--
William

[Lizzie]

I tried to do that...used the start menu and selected Antivirus. Is there
another way?

"WTC" > wrote in message
...
> "Lizzie" > wrote in message
> ...
>> Hmm.. Thanks. That's a really lousy feature in my opinion. Is there a
>> logical reason for it? I ended up running a scan in safe mode at the
>> Trend Micro site, but I sure would have liked to use my own stuff!
>>
>>
>
>
>
> You can run Norton Antivirus 2005 Scans in safe mode. but not the
> Integrator. Use your Start Menu. I know I can.
>
> --
> William
>
>
>

[WTC]

"Lizzie" > wrote in message
...
>I tried to do that...used the start menu and selected Antivirus. Is there
>another way?
>


That is how I do it. There is usually a message saying something like "You
can only perform scans in safe mode". Have you looked at Symantec Support?
Or your manual?

--
William