Windows update fails to update

[Michael]

I have an Hp Pavilion 7965 with Windows XP, Until
recently the Windows Update program has been working just
fine but updates Q817287 and 811493 will not install. I
even tried to update my PC without the firewall and still
they fail to load. I am getting tired of these updates
showing up daily and failing to install.

I notified HP but that was over a week ago and they had
no clue.

For your help, I thank you.

[Jupiter Jones]

Michael;
Rethink whether you want 811493 on the computer, many computers have
issues with it.
http://support.microsoft.com/?id=819634

Try these:
Check Date/Time

Disable firewall

Try this (Windows XP):
http://support.microsoft.com/?scid=kb;en-us;326815
Don't forget steps 6-9 catroot2 file.
Do this whether SP1 is the issue or not.

Try this (Windows XP)
Go to Control Panel.
Click Windows Update on the left panel

Go to Internet Options in the Control Panel:
Delete Cookies
Delete Files (check box "Delete all offline content")
Clear History

If you use AOL, minimize AOL and open Internet Explorer and try
Windows Update

Set a language in Internet Explorer:
To check the language setting in Internet Explorer:
1. Click "Tools" and then select "Internet Options".
2. Click "Languages".
3. Make sure at least one language is listed in the "Language Options"
dialog box.

Check the Windows Update Log in the "C:\Windows\Windows Update.log"
for the exact error message.
See if something here fits
http://v4.windowsupdate.microsoft.com/troubleshoot/

--
Jupiter Jones
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
Please respond to newsgroup only for everyone's benefit.


"Michael" > wrote in message
...
> I have an Hp Pavilion 7965 with Windows XP, Until
> recently the Windows Update program has been working just
> fine but updates Q817287 and 811493 will not install. I
> even tried to update my PC without the firewall and still
> they fail to load. I am getting tired of these updates
> showing up daily and failing to install.
>
> I notified HP but that was over a week ago and they had
> no clue.
>
> For your help, I thank you.