bascule
December 11th 03, 09:23 PM
hi
following various threads ive ended up at your message - i
find its incredible that thousands, perhaps millions of
microsoft users cant report what appears to be a fairly
common error to microsoft, unless you pay a fee of
course. sorry ive not found a solution yet but will post
it if i do.
>-----Original Message-----
>Since my Windows XP came with my Dell system I have been
>in contact with them over the past week regarding an
>inability to download new "critical updates" and an
>inability to "restore" the system to a previous date.
>
>A check of the update history log showed that the
>failures began on 4/24/03. After speaking to numerous
>software techs at Dell I finally got to a top level tech
>who had the answer. It seems that Microsoft sent out
>critical update that was "flawed". And, when it
>installed on customer's systems it caused various
>problems. Some of the most common is the inability to
>install new critical updates and the inability to restore
>the system to a date prior to the installation of the
>offending update. I too have these problems in addition
>to sometimes unable to have the system shut down without
>physically pulling the plug.
>
>This upper level tech said that Microsoft sent out a
>notice about this problem (although I can't seem to find
>it anywhere). The Dell tech said the only way to fix the
>system is to erase everything on the hard disk, reinstall
>Windows XP from scratch, and then reload any other
>programs and data.
>
>This seems very radical, and I was hoping to get a
>response directly from Microsoft. However, since I
>didn't purchase the software from MSFT directly they want
>to direct me back to Dell.
>
>Does anyone have inside access to Microsoft Support to
>see if there is an easier way to fix this problem than a
>complete reinstall on a clean disk. Or is someone saavy
>enough to know how to find a notice that MSFT might have
>sent out about their abberant update that has caused
>havoc in all our systems.
>
>Any help is appreciated. Thanks in advance.
>
>Dr. J
>.
>
following various threads ive ended up at your message - i
find its incredible that thousands, perhaps millions of
microsoft users cant report what appears to be a fairly
common error to microsoft, unless you pay a fee of
course. sorry ive not found a solution yet but will post
it if i do.
>-----Original Message-----
>Since my Windows XP came with my Dell system I have been
>in contact with them over the past week regarding an
>inability to download new "critical updates" and an
>inability to "restore" the system to a previous date.
>
>A check of the update history log showed that the
>failures began on 4/24/03. After speaking to numerous
>software techs at Dell I finally got to a top level tech
>who had the answer. It seems that Microsoft sent out
>critical update that was "flawed". And, when it
>installed on customer's systems it caused various
>problems. Some of the most common is the inability to
>install new critical updates and the inability to restore
>the system to a date prior to the installation of the
>offending update. I too have these problems in addition
>to sometimes unable to have the system shut down without
>physically pulling the plug.
>
>This upper level tech said that Microsoft sent out a
>notice about this problem (although I can't seem to find
>it anywhere). The Dell tech said the only way to fix the
>system is to erase everything on the hard disk, reinstall
>Windows XP from scratch, and then reload any other
>programs and data.
>
>This seems very radical, and I was hoping to get a
>response directly from Microsoft. However, since I
>didn't purchase the software from MSFT directly they want
>to direct me back to Dell.
>
>Does anyone have inside access to Microsoft Support to
>see if there is an easier way to fix this problem than a
>complete reinstall on a clean disk. Or is someone saavy
>enough to know how to find a notice that MSFT might have
>sent out about their abberant update that has caused
>havoc in all our systems.
>
>Any help is appreciated. Thanks in advance.
>
>Dr. J
>.
>