unable to install sp2 for winxp

[tiffeny]

Hi,
I hope someone can help... I receive the error message "unable to install
make sure cryptographic service is running" when trying to install sp2... I
copied this from %windir%\svcpack.log, only from the point where it failed:
7.831: 2005/04/21 23:42:42.183 (local)
7.831:
C:\WINDOWS\SoftwareDistribution\Download\6ca7b3a8e fd5a9b6f87fff395a2eb989\up
date\update.exe (version 5.5.1005.0)
7.831: Failed To Enable SE_SHUTDOWN_PRIVILEGE
7.881: Service Pack started with following command line: -z
/DefaultUninstallNoPrompt /AcceptEulaNoPrompt /DefaultFinishNoPrompt
/ParentInfo:ea882e540abd9c41841b26e5a2e4d96f
8.652: Return Value From OnACPower = 1
8.652: OnACPower returned value( 0x1 ) which is Equal To 0x1
8.652: Condition succeeded for section OnACPower.Section in Line 1 of
PreRequisite
8.652: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Wi ndowsFeatures is
not Present
8.652: First Condition in A6Block.Section Succeeded
8.652: Condition succeeded for section A6Block.Section in Line 2 of
PreRequisite
19.468: InstallInfCatalogFile: Installing
c:\windows\softwaredistribution\download\6ca7b3a8e fd5a9b6f87fff395a2eb989\up
date\sp2.cat as _000003_.cat...
19.508: VerifySize: Unable to verify size: Source = NULL:
c:\windows\_000003_.cat
47.058: InstallInfCatalogFile: Installation succeeded.
181.431: InstallInfCatalogFile: Installing
c:\windows\softwaredistribution\download\6ca7b3a8e fd5a9b6f87fff395a2eb989\up
date\sp2.cat as _000004_.cat...
181.661: VerifySize: Unable to verify size: Source = NULL:
c:\windows\_000004_.cat

can anyone see something here that might help? Thanks.

[Peter Foldes]

Take a look here

http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

--
Peter

Please reply to Newsgroup for the benefit of others.


"tiffeny" > wrote in message
...
> Hi,
> I hope someone can help... I receive the error message "unable to install
> make sure cryptographic service is running" when trying to install sp2...
> I
> copied this from %windir%\svcpack.log, only from the point where it
> failed:

[Jupiter Jones [MVP]]

Tiffeny;
Try this:
http://www3.telus.net/dandemar/updatinf.htm

Otherwise:
http://www3.telus.net/dandemar/spackins.htm

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
In memory of our dear friend, MVP Alex Nichol
http://www.dts-l.org


"tiffeny" > wrote in message
...
> Hi,
> I hope someone can help... I receive the error message "unable to install
> make sure cryptographic service is running" when trying to install sp2...
> I
> copied this from %windir%\svcpack.log, only from the point where it
> failed:
> 7.831: 2005/04/21 23:42:42.183 (local)
> 7.831:
> C:\WINDOWS\SoftwareDistribution\Download\6ca7b3a8e fd5a9b6f87fff395a2eb989\up
> date\update.exe (version 5.5.1005.0)
> 7.831: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> 7.881: Service Pack started with following command line: -z
> /DefaultUninstallNoPrompt /AcceptEulaNoPrompt /DefaultFinishNoPrompt
> /ParentInfo:ea882e540abd9c41841b26e5a2e4d96f
> 8.652: Return Value From OnACPower = 1
> 8.652: OnACPower returned value( 0x1 ) which is Equal To 0x1
> 8.652: Condition succeeded for section OnACPower.Section in Line 1 of
> PreRequisite
> 8.652: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Wi ndowsFeatures is
> not Present
> 8.652: First Condition in A6Block.Section Succeeded
> 8.652: Condition succeeded for section A6Block.Section in Line 2 of
> PreRequisite
> 19.468: InstallInfCatalogFile: Installing
> c:\windows\softwaredistribution\download\6ca7b3a8e fd5a9b6f87fff395a2eb989\up
> date\sp2.cat as _000003_.cat...
> 19.508: VerifySize: Unable to verify size: Source = NULL:
> c:\windows\_000003_.cat
> 47.058: InstallInfCatalogFile: Installation succeeded.
> 181.431: InstallInfCatalogFile: Installing
> c:\windows\softwaredistribution\download\6ca7b3a8e fd5a9b6f87fff395a2eb989\up
> date\sp2.cat as _000004_.cat...
> 181.661: VerifySize: Unable to verify size: Source = NULL:
> c:\windows\_000004_.cat
>
> can anyone see something here that might help? Thanks.

[tiffeny]

thank you for your help, i tried everything in the order you had it and it still didn't work. i also tried to install additional features in windows xp from the cd and this is the message i recieved...
windows xp setup
setup was unable to open information file medctroc.inf.
contact your system administrator. the specific error code is 0x2 at line 2011777033.
do you have any suggestions? thanks again for taking the time to help!

"Jupiter Jones [MVP]" > wrote in message ...
> Tiffeny;
> Try this:
> http://www3.telus.net/dandemar/updatinf.htm
>
> Otherwise:
> http://www3.telus.net/dandemar/spackins.htm
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> In memory of our dear friend, MVP Alex Nichol
> http://www.dts-l.org
>
>
> "tiffeny" > wrote in message
> ...
> > Hi,
> > I hope someone can help... I receive the error message "unable to install
> > make sure cryptographic service is running" when trying to install sp2...
> > I
> > copied this from %windir%\svcpack.log, only from the point where it
> > failed:
> > 7.831: 2005/04/21 23:42:42.183 (local)
> > 7.831:
> > C:\WINDOWS\SoftwareDistribution\Download\6ca7b3a8e fd5a9b6f87fff395a2eb989\up
> > date\update.exe (version 5.5.1005.0)
> > 7.831: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> > 7.881: Service Pack started with following command line: -z
> > /DefaultUninstallNoPrompt /AcceptEulaNoPrompt /DefaultFinishNoPrompt
> > /ParentInfo:ea882e540abd9c41841b26e5a2e4d96f
> > 8.652: Return Value From OnACPower = 1
> > 8.652: OnACPower returned value( 0x1 ) which is Equal To 0x1
> > 8.652: Condition succeeded for section OnACPower.Section in Line 1 of
> > PreRequisite
> > 8.652: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Wi ndowsFeatures is
> > not Present
> > 8.652: First Condition in A6Block.Section Succeeded
> > 8.652: Condition succeeded for section A6Block.Section in Line 2 of
> > PreRequisite
> > 19.468: InstallInfCatalogFile: Installing
> > c:\windows\softwaredistribution\download\6ca7b3a8e fd5a9b6f87fff395a2eb989\up
> > date\sp2.cat as _000003_.cat...
> > 19.508: VerifySize: Unable to verify size: Source = NULL:
> > c:\windows\_000003_.cat
> > 47.058: InstallInfCatalogFile: Installation succeeded.
> > 181.431: InstallInfCatalogFile: Installing
> > c:\windows\softwaredistribution\download\6ca7b3a8e fd5a9b6f87fff395a2eb989\up
> > date\sp2.cat as _000004_.cat...
> > 181.661: VerifySize: Unable to verify size: Source = NULL:
> > c:\windows\_000004_.cat
> >
> > can anyone see something here that might help? Thanks.
>
>